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Customer Service Operations Analyst

Location:
Bijnor, Uttar Pradesh, India
Posted:
June 07, 2023

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Resume:

AKSHAY BANSAL Mobile: +91-703*******, +91-981*******

Email: adxj77@r.postjobfree.com

Street- Kalalan

Najibabad, Dist. Bijnor

Uttar Pradesh

Pin-246763 Location Preference: Gurugram / Delhi /Noida A motivated Customer Service & Operations Analyst. Enthusiastic about learning details of the process and achieved good marks in assessments. Determined to achieve a hundred percent quality work by coordinating with teammates. Became a star performer by acquiring a spot ovation. Also, achieved silver and gold accreditation in a short stint. Hold good knowledge of CDD/KYC/AML process and cleared AML skill assessment. Adaptive in nature and a multitasker who worked on different processes in a short stint. Now looking to bring these skill sets into this new role.

Experience with end-to-end CDD review for different entities, e.g., Sole trader, Private Limited Company, Limited by guarantee, and Unincorporated Partnership.

Experience with CDD Initiation for a wide range of entity types such as Trust, Club and Society, Limited by guarantee, Unincorporated Partnership and Private Limited Companies.

Sound knowledge of FATCA, FATF, SWIFT, OFAC and Proceeds of Crime Act.

Familiar with IBAN, BBAN, BIC, FIU.

Extensive knowledge of MS Excel.

Know the usage of Fircosoft, World check, Oneklick, Actone, and HooYu. Senior Analyst - Client Due Diligence – Financial Crime & Controls (26th May 2022- Present) NatWest Group, Delhi India

Analyst in a collaborative and supportive team, working towards improving the customer journey. Converting our customer profile to CDD pathways. Currently part of the CDD Review Team. Performing End to End reviews of low/medium-risk customers.

Review the ownership structure to make sure we understand levels of ownership and control relevant beneficial owners.

Review Business nature and purpose.

Review transactions and turnover of customer

Determine whether the client's profile and trading activity seemed legitimate or not by applying various AML regulations to prevent financial fraud, money laundering and terrorist financing.

Processing all applications through the workflow system, within the agreed SLA along with company policies and procedures.

Coordination with stakeholders and Relationship managers both written and verbal for issues understanding and resolving.

PROFESSIONAL SUMMARY

SKILLS

WORK EXPERIENCE

Customer Service & Operations Analyst NatWest Group, Delhi India (15th March 2021- 25th May 2022)

Worked on Low ad medium risk customer profile to convert them as per CDD pathways. Worked on standard CDDI processes.

Review and perform manual verification on documents provided by the customer as per procedure requirements.

Identify key issues and suspicions which relate to money laundering or terrorism financing during the course of the KYC and investigate/escalate them appropriately.

To process ongoing KYC review for entities and ensure that review is completed on a timely basis.

Following up with the relevant team on required documentation.

Provide Buddy up Sessions to the new joiners of the Team. Analyst- Global Client Screening – Financial Crime Operations (Dec. 2020- 14th March 2021)

Trained Global Client Screening Analyst.

Performed client screening to check whether our customer is a Politically Exposed Person.

Performed PEP Screening and maintain accurate and appropriate documentation for alerts processed.

I have worked on several applications like TSYS (Total System application), World-Check, and Fircosoft.

Gained Knowledge of Anti Money Laundering processes such as Sanctions countries, IMLSR, SAR.

Also Gained Knowledge of finding the Red Flags and if found then how it should be processed further.

Completed B.com From Mahatma Jyotiba Phule Rohilkhand University, Bareilly in2019.

Completed Intermediate From U.P Board, Allahabad in 2016

Completed High School From U.P Board, Allahabad in 2014

AML Skill Assessment 1

AML Skill Assessment 2

Windows Application- MS-OFFICE (Including Excel, Outlook, Word and PowerPoint)

Ability to be self-motivated and quickly learn new procedures.

Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks.

Excellent communication skills (written and verbal). Date of Birth: 03rd July 1999

PROFESSIONAL QUALIFICATION

STRENGTH

PERSONAL

IT SKILLS

CERTIFICATION



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