Customer Service Store Manager
Resume:
Name and Surname
Albertus Roland Kotze
Contact Detail: 068-***-****
Email Address: adxj5e@r.postjobfree.com
Residential Address: 21Pietersburg Street, Ladana
Polokwane
PERSONAL DETAILS
Surname: Kotze
First Name/S: Albertus Roland
Identity Number: 680**********
Languages: English, Afrikaans
Nationality: South African
Ethnic Group: Caucasian
Driver’s License: Code 14
Marriage Status: Single
EDUCATION
Institution: West Cliff Technical High School
Qualification: Grade 10
Date Completed: 1985
Subjects: English, Afrikaans, Science, Mathematics, History
Technical Drawing
Courses Completed:
DDS Computer Training
Receiving Manager
Chief Casher
Buying
Retail Development Program
Achievement Motivation
Branch Manager Course – Seta accredited.
Computer Skills:
COMPUTER SKILLS/ COMPETENCIES
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Publisher
Competencies:
Planning and organizational skills
Time management skills
Strategic planning skills
Communication skills
Problem solving skills.
Leadership skills
Motivational skills
Training skills
Security skills
Achievements:
Employer of the year – 2003
Sales growth of 58%
Targets always achieved.
CURRENT EMPLOYMENT
Name of Company: Head Recon Services
Position: General Manager
Industry: Auto Motive
Period of Employment: 28 Aug 2021 – Currently
Reason for Leaving: Business Closing Down
Duties:
• Staff management
• Production Management
• Sales & Marketing
• Increase Turnover
• Manage all incoming Cash
• Job Card completion
• Budget projections and expense controls
• All General Management
PREVIOUS EMPLOYMENT
Name of Company: Thatch Palace Foodzone Express – Polokwane
Position: Store Manager / Supermarket
Industry: Retail
Period of Employment: 2021 – 27 Aug 2021
Reason for Leaving: To better my prospects.
Duties:
• Staff management and performance management
• Stock Management, stock loss prevention
• Staff training and development
• Budget projections and expense controls
• Implement trade marketing activities
• Product management
• Visual merchandising implementation
• Increasing turnover
• Manage designated departments
• Floor walks
• Promotions, mark downs, marketing, events
• Sales and marketing of store brands, awareness of external competitors and local market
• Buying
• Receiving of all stocks
• Attend to urgent store matters
• General Management
PREVIOUS EMPLOYMENT
Name of Company: Cowley Paints – Polokwane
Position: Store Manager / Sales Representative
Industry: Retail – Hardware
Period of Employment: 2017 – 12 June 2020
Reason for Leaving: Received notice of retrenchment.
Duties:
Staff management and performance management
Ensuring team is highly motivated.
Stock management, stock loss prevention
Sales management, sales analysis
Staff training and development
Administration
Customer service management
Ensuring health and safety regulations are met.
Ensuring store is neat and tidy.
Replenishment, deliveries
PREVIOUS EMPLOYMENT
Name of Company: Phillip Morris – Northern Cape
Position: Trade Development Representative
Industry: FMCG
Period of Employment: 2015 - 2016
Reason for Leaving: Employed on a one-year contract.
Duties:
Increasing turnover
Managing stock losses
Stock control
Implement trade marketing activities.
Business developments and client management
Store visits
Ensuring company plans and strategies are implemented accordingly.
Administration
Customer services
Budget projections and expense controls
Product management
Visual merchandising implementation
Sales implementation
Name of Company: Cape Cash & Carry – Worcester
PREVIOUS EMPLOYMENT
Position: Store Manager
Industry: Wholesaler
Period of Employment: 2014 - 2015
Reason for Leaving: Received a better opportunity with Phillip Morris
Duties:
Budget and projections implementations
Management of replenishments, sales promotions, markdowns, signage, and store layouts
Management of new business strategies
Ensuring store targets are achieved.
Risk management, stock management and stock loss prevention
Staff performance management, coaching, training, and development
Administration and HR related duties
Staff management
Customer service management
Staff performance management
Sales management and analysis
Attending and chairing meetings.
Business performance management
Floor walks
Attending to urgent store matters.
Maintain awareness of market trends and competitors
Ensure health and safety regulations are adhered to.
PREVIOUS EMPLOYMENT
Name of Company: Cape Cash & Carry - Western Cape
Position: Security, Health & Safety Manager
Industry: Wholesaler
Period of Employment: 2013 - 2014
Reason for Leaving: Transferred to Worcester
Duties:
Implementation and awareness of health and safety regulations
Development and monitoring of board occupational health and safety policy, programs, and procedures
Investigate hazards, accidents or injuries occurring to staff or visitors.
Administration, ensuring complaints are reported accurately and on time.
Ensure working conditions are of a high standard according to company regulations.
Risk management, crime reduction
Provide training in the following areas (first aid, CPR, accident prevention and investigation, workplace inspections and safety procedures)
Develop and maintain the following procedures (internal theft, losses, transportation of monies)
Develop and maintain the following policies (employee locker control and spot checks)
Coordinate investigation of all acts of crime including losses incurred by staff, customers, and company.
Maintenance of security systems, CCTV surveillance
PREVIOUS EMPLOYMENT
Name of Company: Cape Cash & Carry – Vredendal
Position: Store Manager
Industry: Wholesaler
Period of Employment: 2012 - 2013
Reason for Leaving: Promotion
Duties:
Management of store and staff management
Maximize store sales.
Stock management and stock loss management
Ensure the team is highly motivated.
Training and development of staff
Ensure that the store is compliant with company regulations and procedures.
Operations management
Manage designated departments.
Store layout management, promotions management and product management
Driving turnover and ensuring store targets are achieved.
Visual merchandising, visual displays, and visual layouts
Promotions, mark downs, marketing, events
Customer service management
Sales and marketing of store brands, awareness of external competitors and local market
Store budget management
PREVIOUS EMPLOYMENT
Name of Company: Metcash Africa – Vredendal
Position: Assistant Branch Manager
Industry: FMCG
Period of Employment: 2011 - 2012
Reason for Leaving: Needed job security.
Duties:
Product management and marketing
Increase market share, new business development.
Store openings and expansions
Sales management, promotions, and budget management
Risk management and managing daily store operations.
Customer service
HR management, recruitment
Stock control, deliveries, and stock replenishment
Buying
Price negotiations with suppliers
Franchise promotions and regional franchise meetings
Trade management
PREVIOUS EMPLOYMENT
Name of Company: Metcash Africa – Head Office
Position: Regional Retail & Marketing Manager
Industry: FMCG
Period of Employment: 2009 - 2011
Reason for Leaving: Relocated to Vredendal, due to retrenchment took a
Branch Manager position
Duties:
Store layouts and merchandising
Manage store openings and expansions.
Administration
Staff management
Product management and marketing
Increase market share, new business development.
Sales management, promotions, and budget management
Risk management and managing daily store operations.
Customer service, customer visits
HR management, recruitment
Stock control, deliveries, and stock replenishment
Buying and price negotiations with suppliers
Franchise promotions and regional franchise meetings
Trade management
PREVIOUS EMPLOYMENT
Name of Company: Trade Centre – Cape Gate
Position: Food Floor Manager
Industry: FMCG
Period of Employment: 2008 - 2009
Reason for Leaving: Received a Regional Manager position.
Duties:
Customer sales checks and Gp’s checks to ensure sales are not below costs.
Stock control management, ensure stockholding is according to head office.
Provide excellent customer service and manage customer queries.
Manage instore sales promotions, pricing, and markdowns.
Replenishment of stock and delivery
Ensure store operations are adhered to.
Floor walks
Staff training and development of company products and procedures
Stock buying and negotiations, conduct stock red alert checks upon receiving new stock.
Visual merchandising
Schedule staff meetings, staff performance, staff motivation
Assist Branch Manager with stock takes.
Action of under cost and negative stockholding reports
Manager shrinkage
Overseeing staff and merchandisers
PREVIOUS EMPLOYMENT
Name of Company: Smollan Group (Private Label Services) – Western Cape /
Northern Cape
Position: DC Controller
Industry: FMCG
Period of Employment: 2006 - 2008
Reason for Leaving: Head hunted by Trade Centre
Previous position held under Smollan Group:
Smollan Group (Private Label Services) – DC Controller – 2007 - 2008
Smollan Group (Banner Development Program) – Area Marketer – 2006 – 2007 – Transferred.
Duties:
Negotiate and maintain good relations with suppliers and Friendly Distribution Centre
Ensure feedback is provided to suppliers on their services.
Provide communication channel between FDC buyers.
Administration, record keeping and reporting.
Place private label orders
Area Marketer Duties:
Cold calling Banner Development Programmed customers of Metcash in the following regions (Springbok, Vredendal and Vredenburg)
Ensure merchandising standards are according to the Metcash policy.
Ensure feedback is provided to Metcash Branch Managers
Administration, reports, and record keeping.
PREVIOUS EMPLOYMENT
Name of Company: Metro Cash & Carry - Springbok
Position: Retail Advisor
Industry: Wholesalers
Period of Employment: 1990 - 2006
Reason for Leaving: Applied for at Smollan Group
Positions held under Metro Cash & Carry:
Metro Cash & Carry – Retail Advisor – 2000 – 2006
Metro Cash & Carry – Springbok – Floor Manager – 1990 – 2000 – Promotion
Duties:
Administration
Manage daily store operations and meet store KPI’s.
Visual merchandising, store layouts, store openings and expansions
Sales management, promotions, and sales marketing
Budget management and risk management
Customer service
HR management, recruitment
Stock control, deliveries, and stock replenishment
Buying and supply management
Staff management and providing training and development for the staff.
Price negotiations with suppliers
Franchise management, projects, franchise promotions
New business development
Attending trade fairs and investigate and evaluate existing and prospective sites.
Manage shrinkage, stock losses.
PREVIOUS EMPLOYMENT
Name of Company: South African Military – South Africa
Position: Instructor
Industry: Military
Period of Employment: 1988 - 1989
Reason for Leaving: Compulsory training completed.
Duties:
Oversee 40 troops.
Provide fitness and combat training.
Ensure troops adhere to the South African Military code of conduct.
PREVIOUS EMPLOYMENT
Name of Company: Frasers Cash & Carry – Robertson
Position: Receiving Manager
Industry: Wholesalers
Period of Employment: 1985 - 1987
Reason for Leaving: Had to complete military training.
Duties:
Administration
Receiving and dispatch of goods
Manage staff in the receiving department.
Merchandise stock on sales floor
REFERENCE LIST
Company:
Reported To:
Position:
Contact Details:
Cowley Paints
Jacques van Wyk
HR / Admin Manager
Phillip Morris
Wouter du Plooy
Line Manager
Cape Cash & Carry
Warrick Stride
Branch Manager
021-***-**** / 2
Metcash Africa
Mrs. Lochlene Kotze
Branch Manager
Metcash Africa
Sadiq Petersen
Divisional Manager Retail Development
Trade Centre
Mr. Henrich Lilly
Food Manager
Smollan Group
Mr. Jean Rossouw
Department Manager
Smollan Group
Mr. JP Metcalf
Area Manager
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