JOEL ASHU

adxj4l@r.postjobfree.com 443-***-**** 724-***-****

linkedin.com/in/ashu-joel-923b6217a

ABOUT. I am an experienced Cyber Security analyst with extensive technical expertise in monitoring, investigating, and preventing network-based attacks, seeking to apply problem-solving and analytical skills to protect critical assets by analyzing malware, incident response, and data loss prevention, and also identifying, investigating, and resolving Level one and two technical issues from security review, testing/audit examinations to support the implementation of information security operations, configurations, data analysis, and assessment of systems and networks. Experience in troubleshooting, installing, and maintaining software and hardware for proper system functionality. Trained to deliver exceptional customer service, Ready to take a role with five years of experience in system security from threat and incident response, excellent problem-solving and analytical skills. Expert in remote and on-site consultations within an IT environment, Familiar with procedures for IT assistance in LANs, routers, peer-to-peer, file sharing, connectivity, Remote desktop servers, TCP/IP networking, active directory roles /policies, and security protocols.

TECHNOLOGY PROFICIENCIES/SKILLS

Knowledge of security frameworks such as NIST, ISO, and PCI-DSS, Detailed understanding of Computer System Security Technologies, Firewalls, IDS, IPS, OWASP, VPNs, Networking: LAN & WAN VLAN VPN/Remote Connectivity.

Proficient in SIEM tools such as Splunk, Manual Skills for Vulnerability, threats attacks and Risk Assessment, and Penetration Testing with sound knowledge of automated security tools such as Burp Suite, Splunk, Nmap, LogRhythm, and QRadar Nessus, OpenVAS, Sparta, Metasploit, and Acunetix Web Application Scanner.

Teamwork & Decision-Making Abilities, Good Communication skills in Process Flows & Call-Tracking Tools: ITIL incident management service processes, Zendesk; Freshdesk, Desk.com TCP/IP Platforms, Windows, Linux, VMware applications, Salesforce NetWare, Servers, Citri, Igel. Active Directory, MS Office 365 (Word, Excel, Outlook, PowerPoint, Access, Chrome; Safari; Firefox; MS Edge; IE; Sea Monkey Navigator; Opera, PCs, Laptops, Telephony Systems, Printers, Routers, Switch, Modems

WORK EXPERIENCE

Security Operation Center (SOC) Analyst

Progress inc.

10/25/2022 - Present

Duties And Responsible

•Provided 24/7/365 real-time monitoring of security tools, dashboards, and email alerts; monitored and analyzed security events using SIEM tools such as Splunk and QRadar to identify threats and vulnerabilities.

•Investigated and responded to security incidents, including malware infections, phishing attacks, and network intrusion attacks.

•Experience maintaining security policies, procedures, and documentation for security assessments and vulnerability scans to identify and mitigate risks.

•Support security review and test for Regulatory and Audit exams to provide rapid response containment and remediation of security and retrospective root cause analysis.

•Performed triage on alerts by determining their criticality, scope, and impact to Collaborate with other teams to implement security controls and improve security posture.

•Ensure full system functionality via appropriate configuration and monitoring of SOAR, SIEM, XDR, and endpoint logging solutions tools to level up granularity that adds value to security analysis.

•Create a clear incident response plan outlining steps to take when an incident occurs.

•Prioritize incidents based on their severity and potential impact to help respond to the most critical incidents while still being proactive in detecting potential threats.

•Continuously review and update security measures to Proactively detect potential security threats to prevent major incidents from happening and respond quickly and efficiently to avoid further damage to infrastructures and environments.

•Help in the training and awareness programs to educate employees on the potential cybersecurity risk and best practices.

IT Help Desk Support Specialist.

Banner Health Hospital.

10/1/2020 – Present

Duties And Responsible

•Manage administrative server functions, including back-ups, upgrades, recovery, disk space management, and infrastructure security analysis.

•Work with end users, resolving their software and hardware issues efficiently for the entire architecture.

•Pool resources with technical personnel to accomplish system implementations. Create and manage P2P application patches.

•Located root causes of technical errors and implemented prompt solutions.

•Monitor business applications via remote desktop Member of the research and development team that evaluated and implemented applications!

•Designed and conducted online training for customers and company employees.

•Prepared reports for a variety of corporate systems and programs.

•Provided training to users on software and hardware components system troubleshooting mirroring and migration services for systems on a large scale.

• Administered the installation of Personal Computers, software, and peripherals.

IT Help Desk Support/Service Hub

5/1/2019 – 9/20/2021

Orion Group Homes.

5/1/2019 – 9/1/2020

Duties And Responsible

•Offers a variety of support and assistance with computers and applications account management invoice tracking.

•Open tickets with information gathering chat and browse reporting IT issues for regularly scheduled venture service maintenance.

•I responded to and recorded calls and emails related to Computer Support issues.

•Provide technical support to active faculty/staff/designated technology issues with applications, hardware, and the network.

•Acts as liaison between users and other technical units managing/administering organization units (OUs) through Active Directory for supported units and organizational policy.

•Management/support of the MS O365 environment for supported units, User management using Grouper.

•Recommends system modifications to reduce user problems.

•Coordinates configuration/installation and general troubleshooting of applications and software.

•Provide user administration & permissions for enterprise systems through security compliance lease privileges.

•Experience working in and fulfilling requests in a ticketing system.

•Skill in providing information technology-related customer service and training to users with varying technical expertise.

•Tracked all the problems with hardware and software inventories to Resolve software installations, updates, and licensing issues to resolve hardware and software issues through communications.

EDUCATION

Associate of Applied Science in Cyber security.

Phoenix Community College. (2020-2023)

Bachelor’s degree in business administration

The University of Buea. (2011-2015)

CERTIFICATION & CREDENTIALS

•CompTIA: CompTIA A, CompTIA network+ CompTIA Security +

•Microsoft: AZURE AZ-900,

•Microsoft Security Compliance and Fundamental Identity SC-900

•Phoenix College: Linux Associate Certificate of Completion.

•Cyber Security Fundamentals Certificate of Completion.

•Cyber Engineering (Python, C#, C++, Bash Scripting, PowerShell.)

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