NATARAJAN

RADHAKRISHNAN

Age: ** (Single) – Mob# +974-********

Email : adxj45@r.postjobfree.com

LinkedIn Profile - https://www.linkedin.com/in/natarajan-radhakrishnan- 77459532

HIGHLIGHTS

Front office Supervisor /team

Leader

Familiar with Excel /Advance Formulas

Opera / IDS & Wish.net

Invoicing & Payments

Familiar with Different Software

Hard Worker,Quick Learner,problem Solver

Complaint Handling

PROFESSIONAL SUMMARY

Over 15 Years Hotel Industries Experience, Extensive Knowledge of Front office Opera and others Software,Seeking Senior Management Position at Front office in a well-established Organization .

SKILLS

Good Command on

MS Excel (Advance Formulas)

Good Experience

(Opera & IDS)

Knowledge in Quick books,

Focus & MS Objectives)

ACHIEVEMENTS

Best Employee of the Month of July 2014

Achievement Certificate From Guest Reviews (Trip Advisor & Booking.com)2015

Nominated Best Employee of the Month of March 2016

Train the Trainer

Online Guest Comments

JOB EXPERIENCES

Night Auditor June 2022- Present

Al Aseel Hotel – Al Arab street Doha (3 Star)

117 Rooms / 1 F&B Outlets & Bar

General Supervisor/ Supervisor

Khairat Hatay Restaurant – Qatar Caterers & Contractors Prepare Monthly & Daily Costs & Sales Reports (P&L & Balance Sheet). M

a

n

a

ge month-end and year-end closing.

Oversee daily transactions, including Sales Report, general ledger and providing Supervising overall guidance to account clerks

Monitor the daily performance of the accounting department. Prepare revenue forecast report.

Aug’20 – June

2022

Branch Manager

Karak Maqanes, Qatar-Doha

Manage month-end and year-end closing.

Preparing Monthly Financials (Income Statement & Balance Sheet). Monthly Bank Reconciliation

Recording & Monitoring Journal Vouchers & Payroll entries. Reviewing Sales & Costs reports on Daily basis & do their reconciliations Jan’20- Aug’2020

Duty Manager / All Operations Mar’19 – Dec ’19

Hotel Crossway – Chennai India (3Star Hotel)

30 Rooms 1F&B outlets / Spa /Banquet Hall

Monitoring Daily Collections and follow up with Clients. Front Office Supervisor (Front office operations)

Ramee Group of Hotels – Dubai- Alrigga (4 Star Hotel) 70 Rooms 10 F&B outlets / Spa / Night

Blub/Shisha/Bar&Swimmingpool

• Trained and Developed Several New Associates.

• Successfully Achieved Higher Level of financial and guest services

• Successfully Increased revenue.

• Successfully Passed all the Requirements of Quality Assurance Audit.

Feb’18– Dec’18

Front Office Shifit Leader (Front office operations) May’17– Jan’18

Mafraq Hotel (Millenium) – Abudhabi- Musaffa (4 Star Hotel)

242 Rooms SIX F&B outlets / Spa / Health

Club/Bar&Swimmingpool

• Trained and Developed Several New Associates.

• Successfully Achieved Higher Level of financial and guest services

• Successfully Increased revenue.

• Successfully Passed all the Requirements of Quality Assurance Audit.

• Assist in the Supervision of all Front office staff including drivers, concierge,GSA,CID & PBX Operators Front Office Shift Leader (Front office operations) City Seasons Group of Hotels – Abudhabi- Electra Street

(4 Star Hotel)

310 Rooms Three F&B outlets / Spa / Health Club

• Trained and Developed Several New Associates.

• Successfully Achieved Higher Level of financial and guest services

• Successfully Increased revenue.

• Successfully Passed all the Requirements of Quality Assurance Audit.

• Assist in the Supervision of all Front office staff including drivers, concierge,GSA,CID & PBX

Operators

Jan’12– March’17

Front Office Executive (Front office operations)( Dec2009-Jan-2012) Savera Hotel – India- Chennai (4 Star Hotel)

275 rooms seven outlets/spa/bar/nightclub/swimming pool &gym

• Trained and Developed Several New Associates.

• Successfully Achieved Higher Level of financial and guest services

• Successfully Increased revenue.

• Successfully Passed all the Requirements of Quality Assurance Audit. Summary Of Responsibilities :

• Consistently offers professional, engaging and friendly service

• Register Guests and assignrooms

• Accommodate special requests whenever possible

• Assist in preregistration and allocation of rooms

• Thoroughlyunderstand andadheresto propercredit, andcashhandlingpoliciesandprocedures

• Understand room status and room status tracking

• Know room locations, types of rooms available, and room rates

• Usesuggestivesellingtechniquestosellroomsandtopromoteotherservicesofthehotel

• Coordinate room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests and day use rooms

• Possess a working knowledge of the reservations department

• Know how to use front office equipment

• Process Guest check-outs

• Handle cash, and balance cash at the end of the shift

• Developastrongknowledgeofthehotel’sfacilitiesandservicesandofthesurroundingcommunity

• Provideexceptionalconciergeinformationtoour Guestsaboutlocalandareaattractions, restaurants, theatres, special events, tickets, confirmation and other available services

• Coordinate Guest’s requestsfor special services with theappropriatedepartment

• Communicatestronglyandeffectivelywithallotherdepartments, highlight Front Office requirements to ensure proper level of service to our Guests

• Handle Guest complaints and solves problems to the degree possible

• Managethe Hotel Guest history systems and ensure Guest information is updated

• Use proper telephone etiquette

• Use proper mail, package, and message handling procedures

• Establish and maintain communication with all Front Office staffon adaily basis

• Be aconstant presencein Front Desk, ensure that all Guests aregreeted in acourteousmanner and are made to feel welcomed at all times

• Maintain the cleanliness and report deficiencies in the department and knowledge of all safety and emergency procedures

• Report any unusualoccurrences or requests tothe manager or assistant manager

• Train new Colleagues and supervise Front Office Colleagues on daily duties

• Participate in the orientation, meeting, and training process of all Colleagues assigned to Front Office

• Understand thatbusinessdemandssometimesmakeitnecessary to move Colleaguesfrom their accustomed shifts to other shifts.

DEGREE QUALIFICATION :

2005 - BSC IT.(INFORMATION TECHNOLOGY)

ANNAMALAI UNIVERSITY

CHIDAMBARAM

DIPLOMA QUALIFICATION :

2011 - DIPLOMA IN HOTEL/ HOSPITALITY MANAGEMENT

(FIRST CLASS)

INTERNATIONAL COUNCIL FOR MANAGEMENT STUDIES

CHENNAI

EDUCATIONAL QUALIFICATION :

2001 - HigherSecondarySchool(ComputerScience)

Pachiyappa Higher Secondary School

CHIDAMBARAM

PERSONNAL DETAILS:

Name : Natarajan

Father’s Name : Radhakrishnan

Dateof Birth : 05-08-1983

Gender : Male

Nationality : Indian

Visa Status : Transferable

Marital Status : Single

Languages Known : English/ Tamil/Malayalam/Hindi & Arabic Address for communication : No;47 Industrial Area

Qatar-Doha

Permanent Address : 9/3Theetharappan St Triplicane Chennai.600005 India

PASSPORT DETAILS :

PassportNo : R8497917

Placeof Issue : Chennai

Dateof Issue : 09-02-2018

Dateof Expiry : 08-02-2028

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