Service Rep Office Assistant

Yuliia Horobets

**** ****** ** #**, **********, CA 95841

916-***-**** • adxj3v@r.postjobfree.com

Professional Summary

To obtain a position where I can maximize my multilayer skills. I am self-motivated hardworking and reliable with extensive customer service skills In Office administrative and clerical problem solver who works well independently and contributes to the team spirit with, reputation for forging effective working relationships with the public, management and co works at all levels, along with having good communication skills as well, always demonstrating a positive, friendly and helpful attitude.

Communication

Word Processing & Typing

Telephone Reception

Coordination

Filing & Data Archiving

Multitasking

Planning

Scheduling Meetings

Office Equipment Operations

Medical Terminology

Problem solving

Bilingual (English and Russian)

Professional Experience

Sutter Health (Power Clean Enterprises Contractor) July 2019 – May 2023

Environmental Service Tech

Provided excellent customer service by interacting with patients and guests on daily basis.

Maintained a clean, attractive and safe environment in assigned areas by performing a variety of appropriate cleaning, transported, equipment handling, room set-up, trash removal, and linen handling duties

Exceeded company standards for cleanliness, sanitation and presentation.

Worked independently, as well as the part of the team, including accomplishments of multiple tasks in an emergency environment with interruptions and short staff.

Distributed supplies to departments as needed and maintaining stock levels.

Provided housekeeping support to patients and workers.

ADM Associate, INC, Rancho Cordova, CA Jul 2019 – Dec 2019

Customer Service Rep/Project Coordinator

Provided primary customer support to internal and external customers in fast-paced environment.

Called utility customers to survey them on energy efficiency program.

Answered high volume constant flow of customer calls by using multiline phone systems.

Scheduled ADM field technicians for visits to residential and commercial customers within California.

Offered advice and assistance to customers, paying attention to special needs or wants.

Maintained customer satisfaction with forward-thinking g strategies focused on addressing customer needs and resolving concerns.

Provided logistical planning and decision making to ensure efficient dispatch of field technicians.

Reliable Appliance Repair, Rancho Cordova, CA April 2019 – Aug 2019

Office Assistant

Answered and managed incoming and outgoing calls daily while recording accurate messages for distribution to office staff.

Maintained responsibility for maintenance planning and scheduling; assisted the clients as requested on repairing matters pertaining to the project.

Coordinated and scheduled meetings/travel for staff members.

Compiled all necessary reports, forms and other documentation by using MS Word and Excel.

Promptly and accurately entered all customer inquiry data and maintained records related to customer receipt.

Royal Fresh Pizza, Rancho Cordova, CA Jan 2009 – Aug 2022

Store Manager

Managed the restaurant on daily biases by providing excellent customer service.

Hired, managed, developed and trained staff members, established and monitored goals and conducted performance reviews.

Routinely supported the areas of the restaurant as needed, including answering telephones and completing financial transactions for other staff.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Bella Vista Smiles, Lincoln, CA Jan 2019 – March 2019

Front Desk Receptionist

Politely answered phones and scheduled or confirmed appointments and surgeries.

Greeted patients and alerted other staff when patients arrived.

Verified patient’s eligibility and claims status with insurance agencies.

Prepared patient charts and consent forms accurately and neatly.

Worked closely with patients before, during and after dental procedures.

Education

Regional Occupational Program (ROP), Sacramento, CA – Dental Assistant, June 2013

Certificates: Dental Radiation Training and Safety, Dental Careers and Dental Business Office Assistant

Visions in Education, Sacramento, CA – General Education, June 2009

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