Michelle R Grable
********@*****.***
OBJECTIVE
To obtain a role in a field in which I can apply my time management skills, knowledge, and experience that will allow me to provide quality assistance for the demands of the position in which I am employed.
PROFESSIONAL SUMMARY
Certified Medical Assistant
Efficiently managed both administrative and patient-focused tasks
Three years experience with Centricity and Cerner systems
Skilled at completing daily assignments and contributing to team success
Knowledge of Accounts Receivables and Payables
Knowledgeable about record keeping requirements diagnostics, and patient vitals
Organized clean and safe work areas with diligent attention to important details
SKILLS
Maintained patient flow management
Coordinated paperwork and updated charts with current data.
Accepted and applied payments to the proper account
Scheduled return appointments
Safeguarded patient privacy and confidentiality in alignment with all HIPAA protocols.
Fielded incoming telephone calls and messages and answered basic questions related to office policies and procedures.
EXPERIENCE
Dietary Cook
Willowbrook Memory Care 2022-Present
Bartender/Cook
Prepare meals, snacks, and beverages, ensuring food safety and hygiene
Serve meals and provide service to residents
Interact with residents to ensure they enjoy their meals
Cater to a variety of different people with varying stages of dementia
VFW Post 597*-****-****
Handle cash and process payments
Prepare and serve beverages with precision
Speak and interact with customers
Certified Medical Assistant
Dr Surjit Singh, 2020-2020
Patient documentation/Medical history intake
Appointment scheduling
Edited and proofread medical record maintenance
Developed exceptional service skills by interacting with 30+ patients a day
Monitored and prioritized daily task lists
Patient Account Representative
Union Medical Group, 2017-2019
Supported patient service needs by coordinating efficient referrals for additional resources
Oversaw Cerner schedule for 100+ appointments each week
Served customers by going above-and-beyond to offer exceptional support for all needs
Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
Developed solid relationships with staff and patients
Served customers by going above-and-beyond to offer exceptional support for all needs
Helped team handle high-volume work by prioritizing tasks and organizing supplies
Protected company and patient data by consistently following HIPAA policies
Delivered exceptional professional relations by welcoming patients warmly and offering immediate assistance
EDUCATION
AAS Administrative Office with Medical Option
Ivy Tech Community College
Terre Haute, IN
Transcription
Anatomy and Physiology
Office Procedures
Microsoft Office Applications
Medical Law and Ethics
Technical Certificate for Certified Medical Assisting
Ivy Tech Community College
Terre Haute, IN
Pharmacology
Medical Terminology
Lab Techniques
Electronic Administrative Practices Disease Conditions
Administrative and Clinical Externship
Health Information Management
Lake Land College
Mattoon, IL
Pathophysiology
Credentialing/Emerging Coding Trends
Healthcare Statistics
Advanced CPT Coding and Modifier
Advanced ICD-10-CM Coding