Call Center Customer Service
Resume:
PATRICIA AGUILAR SABA
**** ******* **. ***** *** Bakersfield CA 93313
**********@*******.***
General Manager, more than 20 years of experience in the area of Customer Services, Event Organization, dealing directly with Clients and other functiones, Expert management skills in handling processes and leading teams to achieve company goals. Experience in social media, marketing and sales.
EDUCATION
CALIFORNIA STATE UNIVERSITY LOS ANGELES, CALIFORNIA
Obtain a degree in: BUSINESS ADMINISTRATION
Field of Expertise INTERNATIONAL TRADE AND MARKETING
SKILLS
Fluency in a second language Spanish
Sales and Marketing
Customer Service
Teamwork and collaboration
Leadership and management
Adaptability and Flexibility
ACHIVEMENTS
As a manager at Precissa Physical Therapy increased revenue by 20% in the first year implementing new marketing strategy
As a manager at Fairfield resort lead a team of more than 200 employees to achieve 100% customer services satisfaction on the first quarter. Received and award recognition.
Plastic Surgery Eusebio Aguilar developed and training program to help new hires to reduced rotation by 50%.
WORK EXPERIENCES
PRECISSA PHYSICAL THERAPY- June 2020 to present.
Work from home
In charge of payroll payment
Responsible to oversee each message from social media and network.
Responsible to create new posts on social media and well as make reports of new patients and sales.
Community Manager
PRECISSA PHYSICAL THERAPY-ABRIL 2019 – JUNE 2020
Office manager
Staff scheduling Adherence.
Planning Sales and Marketing Strategies
Responsible for paying venders
Oversaw purchases.
Responsible for social media, coordinating with the marketing area.
Monthly sale report as well as sale report of each employee.
PLASTIC SURGURY AND RECONSTRUCTIVE EUSEBIO AGUILAR-August 2004 – December 2018
Head manager- General Manager
Staff scheduling Adherence.
In charge of Payroll
Planning Sales and Marketing Strategies
Inventory control operation
Responsible for paying venders
Oversaw purchases.
Responsible for sales, monthly reports
Responsible for Web page and Facebook
Customer services
Inventory control operation
Addisson Mortgage Group. - Boca Raton, Florida -August 2003 – September 2004)
Mortgage Broker
Number One Mortgage Lender in Florida over 1’100,000 billion sales in a year.
Dealing with home buyers offering te best rate in the market based on credit score and market rate.
Coordinate with the processor all the necessary documentation to help close the sale in no more than a week.
Excellent relationship with the best banks and different lenders
Help close home sales with the Tittle Company, buyer and seller at the same time.
Follow up with clients after closing the sales and customer services.
Fairfield Resort Corporation. - Florida -June 2000 – August 2004
Number one Time Share Company in the United States, Fairfield is part of Cendant Corporation a well-known corporation in the United States and worldwide owners of serveral important corporation such as RCI resort, Howard Johnson, Avis, Budget, Cold Wellbank among others.
Manager - Call Center
Coordinate travel plans for Member base and Customer Services
Solve escalated issue when member request to speak with supervisor.
Expert in Fairfield mainframe, RCI and DBL
Overseeing Monitoring to ensure Quality Control
Generating daily reports
Training of new hires
RPM knowledge, IEX program, ASA, Sheduled Adherence and Shift Bid
Verbal Translation INC.- Peru (January 1997 – August 2000)
Integrate high level Company providing the following services: Organization of Events, Traslation of texts into numerous languages and dubbing of audiovisual material.
General Manager
Staff Manager; Chief of Events, Translators and Interpreters, Bilingual Revisers
Organization of Event with attention on Quality and Services
Sales Planning
Demographics Research for new Clientele, Improved Business and Account Payable
Implication and Development of new Programs
Generation of Automated Reports on Sales, Purchase and Profit levels
Management and maintenance Domestic and International accounts
Intercontact S.R.L. - October 1994 – December 1996
Translations Agency, pioneering Company constituted in 1989 provinding services for the organization of Events as well as Interpretations, Translations and the Dubbing of Audiovisual material.
Marketing Manager
Management of Primary Customer Accounts
Responsable for the Organization of Events and Accompanying records
Creation of Data base for Clientele
Continuos coordination of activities with emphasis on Services Communication
Recruitment of new Hires
Telemundo Group Television-Los Angeles, California -January 1993 – December 1994
Assistant Sales Manager
Coordination of Advertising Placement between Clientele and National Networks within numerous cities, maintain schedule adherence, insure customer and agency harmony.
Responsible for each advertising spot being scheduled on the agreed day and time.
Woolworth Corporation.- Los Angeles, California -January 1991 – January 1993
Deputy Manager
US Company engaged in retail distribution and sales.
Oversaw purchase of Imports, Transportation Operation and Clientele
Inventory Control Operations
Planning Sales and Marketing Strategies
Optimizing the Utilization of Inventory
Implementation of Warehousing and Distribution Processes
Development of Contingency Programs for daily operation
Generation of Automated Reports on Inventory indicators and Rotation levels
Staff Scheduling Adherence
Coordination of Reception, Inspection, and dispatched merchandise
• Facilitated closing with title company, buyer, and seller
Manager - Call Center, FAIRFIELD RESORT CORPORATION June 2000 - August 2004 • Coordinated travel plans and resolved escalated issues for member base and customer service • Expert in Fairfield mainframe, RCI, and DBL • Generated daily reports and trained new hires General Manager, VERBAL TRANSLATION INC. January 1997 - August 2000 • Managed staff, including event organizers, translators, interpreters, and bilingual revisers • Planned sales, conducted demographic research, and developed new programs • Generated automated sales reports
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