Service Rep It Help

Janice Boyce

adxj25@r.postjobfree.com 469-***-****

PROFESSIONAL SUMMARY

Administration

Hardware and software components. Excellent knowledge of networking protocols. Very Good skills in

Windows and Linux Operating Systems to run appropriate data files and integrating with

application layer. Excellent skills with VMware. Excellent written and communications skills, phone etiquette, email : outlook and gmail, know how to use computer, laptop and printer and any office equipment, very fast learner, very dependable and a high willingness to learn new technologies and solutions.

EDUCATION:

AS: ELECTRONICS ENGINEERING TECHNOLOGY

ITT Technical Institute, Richardson, TX Graduated in 2000

AS: NETWORK SYSTEM ADMINISTRATION

ITT Technical Institute, Richardson, TX Graduated in 2014

BS: ADMINISTRATION and Information Technology

University of North Texas, Denton, TX Graduated in 2022

EXPERIENCE:

CUSTOMER SERVICE REP

Sep 2021 – Dec 2022 TransAmerica/Tata Consultancy, Plano, TX

Handle customer complaints by providing solutions, often within a time limit to ensure the

customer is satisfied.

Identify customer needs or desires to recommend the appropriate product or

service.

Learn the software systems used by the company to be able to communicate effectively with

incoming inquiries.

Learn about the products inside and out to be able to answer any questions from customers.

Help with unlocking account and setting accounts up on websites

IT HELP DESK

Aug 2019 - May 2021 Dallas Independent School District / Cogent, Dallas,TX

Help the student, teacher, staff and faculty with technical issues

Technical issues with computer, laptop, projectors, phone systems and printers

Help by phone calls, email and ticketing system (ServiceNow)

IT HELP DESK

Jan 2016 - Jan 2019 University of North Texas at Dallas, Dallas,TX

Help student, staff and faculty with technical issues with computers, laptop, projectors,

phone systems and printers

Help by answer phone calls, emails and ticketing system ServiceNow

Entering data and assigning tickets to technicians

Help setup technology and maintenance for classroom, offices and labs

Make ID badges and reimaging laptops and computers

TEST TECHNICIAN

Sep 2011 - Oct 2012 Sanmina /Coast Staffing, Carrollton, TX

Tested and troubleshooting of assemblies for final systems

Tested fabrication

Tested analog, digital and video circuits and logic systems

Worked from schematics

TESTER / TECHNICAL SUPPORT

Aug 2008 - Jun 2011 Ericsson / Fusion Solution, Plano, TX

Interoperability testing with applications and device services, network nd data usage,

multiple platform devices

Work and monitor NOC

Create and execute test

Worked with minimal supervision and on several projects simultaneously

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