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Service Representative Customer

Location:
Southington, CT
Salary:
$92,000
Posted:
June 06, 2023

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Resume:

Christina Moreno

Operational & Account Specialist

646-***-****

adxj1u@r.postjobfree.com

OVERVIEW

Aiming to join a dynamic organization to utilize my knowledge and skills in the field of operations. In addition to leverage my 15+ years of experience, a proven track record of effective team work and strategic planning.

EXPERIENCE

Central National Gottesman /Linden Meyr Central

07/2021 - Present

Trade service representative

Coordinating with suppliers and Mills with preparations of Imports and Exports entry and departures.

Tracking and following up with importers making sure material arrives promptly at our customers' facility.

Informing our warehouses of replenishments inbound as well as working through EDI processing.

Process Data Analysis for inventory levels in order to sustain replenishments.

Work closely with customers such as Scholastics and Treks in weekly meetings regarding open orders and inventory.

Knowledge of the purchase of aluminum Cans & Lids, plywood, Nonwoven material and Paper/Book.

Creating and collaborating Purchase orders with suppliers/mills to make run dates and ship dates.

Pulling inventory reports to resolve discrepancies with our warehouse's.

Extracting accruals in PowerBI to clear up variances.

Budget management on all open orders correcting GTMs using Profit and summaries reports.

Supporting outside sales with open order reports.

Process claims for mishandled or damaged product.

Process inland freight & storage and handling invoices and agreements.

Creating ASNs for our EDI capability customers.

Charkit Chemical

05/2017 - 06/2021

Logistics Coordinator

Contacted and negotiated rates with carriers for all loads both domestic and international.

Coordinated ship dates to meet delivery deadlines.

Worked with carriers/brokers in order to consolidate material and maintained cost efficiency.

Tracked and traced all loads as well as having the ability to work under pressure & meet deadlines. Established top priorities & completed assignments on time.

Managed fifteen 3PL on a day-to-day basis ensuring data feeds are timely.

Appointed all documents such as BOL, COA, SDS and GHS labels to all our 3PL locations in preparations outbound shipments.

Prepared the export documents for vessel and air such as IMO, Proforma invoice, packing list.

Implemented business procedures and drive for improvements focusing on on-time delivery, quality of service and quick turn-around time.

Processed claims for damages or missing shipments with carriers.

Issued debit memos to the warehouses for lost material as well as keeping our accounting department notified.

Disputed freight bills with carriers supplying them with additional information for investigating deductions on company invoices.

Invoiced outbound and inbound orders, such as adding container cost and pallet charges.

Supplied inventory reports to customer service and purchasing departments in order to help them be able to forecast their daily inventory functions.

Exported a monthly data report for Inventory reconciliation to settle discrepancies with our 3PL warehouses.

Submitted daily open order report to Sales managers and VP on order status for many warehouses.

Coordinated repacks with warehouses as well as updating Chempax database.

Worked hand in hand with purchasing, setting up and securing transfers to replenish inventory.

Attended weekly meetings with sales manager and purchasing dept regarding upcoming and existing material for entry and departures.

Coordinated import and export loads with customer service and purchasing to deliver material to our warehouses and consignees.

Routed ASNs orders in portals for Estée lauder, Coty and other customers.

Worked with regulatory on all inbound material on suitable labels and packaging, making sure we follow DOT regulations & SDS on chemical transportation.

Resolved all chemical spills and coordinated all proper third-party companies for clean-up and disposal.

Coordinated and prepared AUTOLIV barcode labels and other DOT documents.

Popcorn Indiana

11/2015- 04/2017

Logistics Coordinator

Coordinated sailing dates as well as delivery for shipments needing to be married up at consolidation facility also processed orders in Case stack system.

Maintained proper and up-to-date files on all carriers and reporting for Walmart.

Tracked and traced all loads while managing four 3PL in PA, IL, TX, CA on a day-to-day basis ensuring data feeds is timely.

Startup operations for new 3PL warehouses in McDonough, Georgia such as BOL requirement and equipment.

Implemented business procedures for our largest account such as providing customer service support with EDI mapping and data sync.

Processed claims regarding damages with carriers as well as with 3PL facilities keep our accounting department updated on status. Disputed chargebacks and assist with investigating deductions on customer invoices.

Worked hand in hand with production by setting up transfers and direct ships from manufactures.

Cut Freight cost from 14 % to 7% in a time span of 6 months.

Routed orders for customers such as big lots and UNFI.

EDUCATION

Polar Air Cargo 09/2011-11/2015 Supervisor Road Services

Monitored and managed existing carrier’s network for cost effectiveness and service.

Worked with Road feeder vendors to ensure pre-determined service levels are maintained.

Reviewed with HUB Management and staff to ensure all cargo trucking needs are being met.

Checked and approved all trucking vendor invoicing for accuracy prior to submission for payment.

Liaise between trucking companies and customers, as well as Polar staff to order and monitor truck services and ensure service commitments are met.

Assisted Import and Export customers with tracking information.

Tracked offline pallets/ cargo that are with Freight Forwarders, carriers and repair vendors.

Informed all carriers of the type of hazardous materials they would be receiving at the time of securing load.

Assisted with all aspects of ULD flow when the ULD Manager is not available.

Customer Service Account Specialist

Reviewed all Airway bills on flights to ensure pricing links to contract agreement or rate as per sales manager’s request.

Diminished the past dues in one month from $704k to 600k a difference of 104k, met deadlines for corporate incentive payouts for priority customers.

Organized the electronic filing system, updating contracts every six months.

Maintained regular contact customers’ accounts payable that show outstanding, report account activity and implement corrective action when necessary.

Updated District manager on all accounting concerns as well as attended accounting meetings.

Minimized open receivables by investigating all disputes, resulting in processing credits and adjustments.

Montgomery Community College

2008- 2009

Completed General Education courses – 10 credits

Housatonic Community College

2007- 2008

Completed General Education courses – 30 credits

SKILLS

Networking/ Inventory Management software/Warehouse management system/ Accountability and Adaptability/ Communications skills / Accounting /SAP / TMS (Real time Freight) Microsoft office (excel,word,power point), Power BI.



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