Kathleen Lallier preferred name-Katie

651-***-****

adxj1k@r.postjobfree.com

Computershare: march 2021-Current

Document Custody Specialist II: Accountable for data entry process from receipt of work to resolution, while utilizing multiple online systems. Works in a diverse, collaborative, team environment meeting established deadlines and assists in achieving goals to meet department objectives and service level agreements. Resolve complex customer issues using multiple resources and records; prepare, organize, and distribute complex work. Act as a subject matter expert on an individual team's processes. Coordination of information among various operational areas and/or Relationship Management teams. Provide training and quality control as needed.

Great Wolf Lodge, Bloomington, MN - October 2019- March 2021 MagiQuest Attendant: Responsible for registering guests for the attraction, supplying equipment, education, and guest satisfaction while they journey to defeat the Goblin King. Essential Duties & Responsibilities: Communicate with guests to process registration and complete orders. Educate guests on game play and wand operation.Provide outstanding customer service and engage in suggestive selling. Assist in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing. Perform cash-handling functions, including point-of-sale system, registers, and daily reporting. Ensure retail outlets adhere to the highest standards of cleanliness, presentation, and service. Document and/or escalate any game operation or effects issues to Retail Manager on Duty. Buckhorn Gift Shop Attendant: Assist customers while maintaining the cash register, ringing sales, processing returns, and closing out the register. Essential Duties & Responsibilities: Communicate with guests to assist in purchasing decisions. Provide outstanding customer service and engage in suggestive selling. Assist in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing. Perform cash-handling functions, including point-of-sale system, registers, and daily reporting. Ensure retail outlets adhere to the highest standards of cleanliness, presentation, and service. Build- A-Bear: Assist guests with choosing, stuffing, dressing, naming, and purchasing their new furry friends, while maintaining store visual and housekeeping standards. Essential Duties & Responsibilities: Knowledge in current store sales, contributing metrics and conversion goals with ownership of individual contribution. Engage Guests in conversation by using open-ended questions to assess reason for visit and to make experience personal. Kathleen Lallier preferred name-Katie

651-***-****

adxj1k@r.postjobfree.com

Mall of America, Bloomington, MN December 2012- September 2019 Nickelodeon Universe Cashier: Provide exceptional guest service and quality service to all guests at Mall of America. Greet guests courteously, uncover their needs, and give polite parting remarks. Answer general guest questions or direct guests to resources for answers. Recommend, select and help locate merchandise based on guests' needs and questions. Oversee safety and cleanliness of selling areas. Complete sales transactions using a computerized point of sale system.Maintain knowledge of Loss Prevention procedures. Retail Cashier: Greet and converse with guests and determine their needs.Assist guests with product questions or general questions concerning Mall of America and the twin cities. Prepare and organize products for display and purchase. Communicate inventory levels to the manager and buyers on the specific product area. Understand specific product area knowledge.Clean, organize and maintain specific product area displays. Restock displays as needed. Recommend, select and assist in locating merchandise based on guests' needs and questions. Wetzel Pretzel Cashier and Cook: Maintain the cash register, take orders, and meet the requirements of the customers. Understand methods of preparing the food as well as basic cleaning activities like cleaning the food utensils and the surface where the food is cooked. Responsible for packaging of the food, ensuring food safety standards. Ride Operator: Responsible for safely operating rides and serving guests within the Nickelodeon Universe. Operate a variety of mechanical and non-mechanical rides. Scan guest's point passes and wristbands. Follow all safety requirements for each ride, including height requirements, chaperon policy, and rider safety guidelines.Understand and execute evacuation procedures when necessary. Ensure the overall safety of guests while on the ride as well as in the ride area. Guest Service: Ensure guests have a positive shopping and entertainment experience by acting as the mall's front-line guest service ambassador. Greet guests in a professional manner, providing requested information efficiently. Assist guests with the purchase of MOA gift cards, merchandise, and rental items such as strollers and electronic carts. Oversee monetary transactions using a computerized point of sale system. Housekeeping: Clean the food courts. Ensure needed supplies are in the closets on the floor. Help ensure that the tenants have what they need for trays. Communicate with guests about events happening in the mall as well as locations of stores and hours. S&L Team Cleaning, St. Paul, MN October 2007-March 2016 Billing, Customer and Custodial Service: Communicated with clients to review cleaning charges, schedule home cleaning services, ascertained customer satisfaction through surveys, phone and email exchanges, and regularly reviewed accounts. Provided full service cleaning for homes and offices.

References available upon request.