Rachel Mak

*** *********** **., ***** ** ***** 214-***-**** adxj1h@r.postjobfree.com

Summary

Results driven demand and supply planning professional offering 10+ years’ experience in supply chain and procurement. Adept to working in fast-paced environments with shifting priorities. Superior problem-solving ability: identifying problems, researching solutions, and making effective changes. Recognized by management, customers, and vendors for integrity, dependability, and flexibility in meeting objects.

Skills

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·Wholesale/Retail Buying

·Inventory Planning/Control

·Vendor Relations

·Product Distribution & Tracking

·Supply Chain Optimization

·Purchase Order Management

·Research & Data Management

·Forecasting

·International Logistics

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Computer: Microsoft Office: Excel and Word, PowerPoint; ERP (Oracle), and OTRS Systems.

Language: Chinese and Cantonese – Native/Trilingual.

Experience

OUTSOURCE INVENTORY PLANNER INTERCERAMIC INC. APR 2021 TO CURRENT

Responsible for management of over $27 million in inventory for 3,000 + SKUs of ceramic tiles and natural stones’ products for 3 distribution centers. Manage global sourcing, establish sourcing flow and bills of distribution for the distribution centers. Optimize inventory levels using statistical models and ABC classification to design Min/Max/reorder levels leading to delivery of required customer service (fill rate) while minimizing working capital needs and obsolete inventory needs.

·Generate and analyze bi-monthly forecasting accuracy, fill rate, and aged inventory metrics to identify opportunities for improvement.

·Tracked 1,700+ open purchase orders worth over $17 million during the transfer period to maintain a 95% customer service level.

·Identified customer ordering opportunities and saved $30K on transportation expense.

LOGISTICS ANALYST INTERCERAMIC INC. JAN 2016 TO APR 2021

Delivered exceptional service by providing operational support to 12 branch locations in purchasing, logistics, inventory management and order fulfillment to meet their business needs of building materials. Communicated risks and made recommendations to the management for improvements.

·Planned store delivers from warehouse with 97% success rate with on-time deliveries.

·Increased planning efficiency by 20% by identifying variances and recommending improvements.

·Effectively communicated business strategy and changes to the branch leadership and staff.

PURCHASING/IMPORT MANAGER GRAND HALL USA INC. SEP 2009 TO JUL 2015

Earned promotion from Purchasing Assistant within 2 years. Directed annual procurement budget of $1.5 million and inventory allocation for 6 distribution centers across North America.

·Identified opportunities to cut costs by analyzing impacts of adding, removing, and substituting SKUs.

·Developed and created constructive business relationship with Fortune 500 clients and vendors.

·Achieved smooth transfer of $2 million program from acquisition through detailed inventory transactions and planning.

·Successfully negotiated favorable company settlements with auditors from the U.S. Customs and Border Protection in the U.S. Customs Audit.

·Appointed by the president to sell excess, damaged inventory. Organized warehouse sale in 1 week with 5 different departments, which resulted in avoiding $120,000 write-off and generated $28,000 in 2 weeks.

·Reason for leaving: Board of directors from parent company decided to close this branch.

PURCHASING ASSISTANT GRAND HALL USA INC. FEB 2008 TO SEP 2009

Monitored inventory level of 6,000 + SKUs of water heaters, warranty parts and accessories. Responsible for purchasing, order entry, and Customs filing. Conducted product comparison research and negotiated costs and terms with vendors to maximize margins. Contacted suppliers to resolve pricing discrepancies and quality issues.

·Excellent liaison between vendors, manufacturers, customers, and internal stakeholders.

·Significantly upgraded customers’ service by investigated and resolved complaints regarding products’ issues.

·Overhauled custom-built Oracle reporting system for forecasting and inventory management to simplified process, and noteworthy workload reduction.

RECEIVING SUPERVISOR FRIEDMAN’S JEWELERS AUG 2006 TO FEB 2008

Supervised a team of 6 in receiving operation for fine jewelry valued at $400 million in annual net sale. Evaluated employees’ work performance. Analyzed work queues and determined manpower allocation.

·Successfully recruited and trained a new team for the new distribution center in Addison, TX.

·Proposed and implemented new written SOP for the Receiving department.

·Developed cross-training program that improved the efficiency of operation.

DISNEY COLLEGE PROGRAM, MERCHANDISE WALT DISNEY WORLD RESORT AUG 2005 TO JAN 2006

Contributed to upholding the high standard representation of Walt Disney Word brand. Utilized learned sales and marketing strategies while assisting guests with personal shopping.

·Demonstrated outstanding guest service and problem-solving skills in a professional manner in high volume area.

·Sought out guest contact with Disney Guests to enhance the Disney vacation experience.

Education

BACHELOR OF SCIENCE IN AGRICULTURAL BUSINESS 2006 TEXAS A&M UNIVERSITY, COLLEGE STATION

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