Administrative Assistant Data Entry

Folsom, CA ***** 916-***-**** *********.******@*****.***

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SUBHASINI MISHRA

PROFESSIONAL SUMMARY

Seasoned Business Analyst offering 5 years of IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

SKILLS

Excel Spreadsheets

Mail Management

Detailed Meeting Minutes

Back Office Operations

Customer Service

Data Entry Documentation

Records Management Systems

Data Management

Calendar Management

Internal Communications

AS/400

Database Administration

Administrative Support

Pivot Tables

Change Impact Analysis

Business Process Mapping

SQL

Rational Rose

Presentations and Decks

Requirements Traceability Matrix (RTM)

System Integration Testing

Business Processes and Procedures

Atlassian JIRA

UAT Support

Functional Requirements Specification (FRS)

Business Requirements

Scrum Methodology

Agile and Scrum Environments

Requirements Definition

WORK HISTORY

ADMINISTRATIVE ASSISTANT 02/2022 to 05/2023

Buckeye Union Elementary (Rising Sun Montessori), El Dorado, CA

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Scheduled office meetings and client appointments for staff teams.

Analyzed students records and inventory list, maintained database for enrollment,disenrollment

Supervised students on part time need basis

PART TIME TEACHER 10/2021 to 02/2022

Claire's Montessori, Orangevale, CA

Supported student physical, mental, and social development using classroom games and activities.

Graded and evaluated student assignments, papers, and course work.

Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Incorporated multiple types of teaching strategies into classroom.

CUSTOMER SERVICE SUPPORT SPECIALIST 08/2017 to 04/2018

Randstad, Rancho Cordova, CA

End Client : Philips

Ensured delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.

Ensured building and maintaining business relationship with clients by providing prompt and accurate service so as to promote customer loyalty

Offered assistance in implementing and developing training programs.

Researched and facilitated identifying solutions to technical problems.

Responded to customer inquiries and provided assistance over phone and in person.

Diagnosed and facilitated troubleshooting hardware, software and network issues by engaging with technical team

Tracked customer complaints, incidents and tickets and coordinated with technical team for timely resolution

Worked with quality and compliance to ensure company meets all regulatory standards.

BUSINESS ANALYST 10/2007 to 07/2009

AABSyS Information Technology Pvt Ltd, Bhubaneswar, Odisha, India

Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Requirement Gathering and elicitation

High level requirement and detailed requirement documentation

Preparing use case document, use case diagram and use case narrative

Preparing Requirement traceability matrix

Liaison with business, management, development, and testing team

Walkthrough of business requirements with development and testing team and clarifying queries

Reviewing unit test cases and QA test cases to align with business requirements

Supporting creation of UAT strategies, UAT test plan and test cases

Facilitating phase wise exit gates and supporting sign off of deliverables as per requirement traceability matrix

EDUCATION

Institute Of Management & Information Science, Bhubaneswar, Odisha, India

MBA, Finance & Control, 05/2007

Utkal University, Bhubaneswar, Odisha, India

Bachelor of Computer Applications, Computer And Information Sciences, 06/2003

UNDERGONE UDEMY TRAINING ON BUSINESS ANALYST, JIRA, AGILE METHODOLOGY, SCRUM

Undergone Udemy Training on Business Analyst, JIRA, Agile Methodology, Scrum framework

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