Customer Service Administrative Assistant
Resume:
Jessee Mitchell
Collector
Humble, TX *****
******************@*****.***
To obtain a role within an organization utilizing my 20 years of experience in Financial Services can be best leveraged increasing portfolio profitability. Also, I seek a position with an organization to utilize my experience in Customer Service.
Work Experience
Collector
Main Street Bank - Kingwood, TX
September 2006 to August 2010
of portfolios including Commercial $40MM accounts, Customer Service Duties: Phoning and calling on customers who were past due, Customer Service: investigating mis-applied payments assuring correct account was credited. If mis-applied, I corrected the error utilizing computer program.
From: September 2006 thru August 2010
Supervisor: Jake Mendocino
Collector, Customer Service, Receptionist
Marquette Consumer Finance - Houston, TX
September 2003 to September 2004
Duties: Obtained customer's payments utilizing prior experience, followed account from repossesion of vehicle and account charge off, greeted customers, received payments, performed daily bank deposits, refilled postage meter, handled incoming and outgoing mail. From: September 2003 thru September 2004
Supervisor: Gerald Garcia. Human Resources: 952-***-**** Customer Service Collector, Lease Contracts, Admin Assoc, Trainer Toyota Financial Services - Houston, TX
January 1987 to August 2000
customer contracts and assigned account number while entering into computer system, Cashier: balancing deposits, making daily deposits, Title Clerk, Insurance Clerk, credit investigator, Inventory Clerk, Purchasing Agent for Branch/Dealer/Vendor Supplies, Wholesale Representative, Lease Vehicles Administration, Repossession Administration, "Floater", Collections, Skip-tracing, Training of new employees, found misapplied payments resolved with research, Duties: performed all Administrative Assistant positions which involved detailed accuracy while adhering to Legal and professional procedures including state laws of the State of Texas, and all other states. Performed detailed procedures for each position held. (Too many duties to list) From: January 1987 thru August 2000
Supervisor: Gina Goines. 713-***-****
Education
High school diploma or GED
Sam Houston High School - Houston, TX
September 1967 to June 1971
1.5 years in Elementary Education
University of Houston - Houston, TX
September 1969 to May 1971
Skills
• 45 WPM (10+ years)
• OUTLOOK (2 years)
• MS WORD (7 years)
• WORD (10+ years)
• EXCELLENT WRITTEN (10+ years)
• Financial Services (10+ years)
• 10 Key Data Entry (10+ years)
• Procurement
• Purchasing (3 years)
• Research (10+ years)
• Administrative Experience (10+ years)
• Accounts Receivable (5 years)
• Customer service (10+ years)
• Accounts Payable (3 years)
• Teaching
Awards
Branch Newspaper Awarded (Best Editor of Toyota of Houston) July 1985
I was rewarded “Best Article” of the company wide newspaper. Publications
Branch Author of Toyota across America Newspaper
January 1994
Updated activities Houston branch including parties, picnics, promotions, funny happenings, and more. Wrote about branch associate of the month. This was a great position to tell other branches and corporate of the accomplishment of an associate.
Additional Information
Technical Skills and Expertise Summary:
Excellent Written/Oral Communication
AS400 system, Outlook
MS Word, Approximately 45 WPM, 10-key, Lease Plus/Pak/Ware and Distribution Software
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