B

Nadege

Blanchet

678-***-****

nadege.blanchet*@gm

ail.com

Smyrna, GA 30082

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Multitasking and Prioritization

Hardware and Software Repair

Verbal and Written Communication

Tracking and Documentation

Collaborative Team Player

Resolving Problems and Incidents

EXPERIENCE

IT Help Desk Agent

Atlanta, GA

Insight Global/ Aug 2022 to Current

Assisted customers with various types of technical issues via email, live chat and telephone.

Created new accounts, reset passwords and configured access to servers and file management software for users.

Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

Used remote login tools to assist clients with technical and product questions. IT Support Specialist

Dunwoody, GA

Ranstad Staffing Agency/ Apr 2022 to Jun 2022

Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.

Installed and supported desktop software titles and add-ons. Maintained records, logs and lifecycle documentation of work requests. Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.

Devised incisive workarounds and resolutions for IT-related problems. Call Center Customer Service Representative

Doraville, GA

TTEC Services/ Jan 2022 to Mar 2022

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

EDUCATION AND TRAINING

Associate of Applied Science: Cybersecurity

Atlanta Technical College

Atlanta, GA

Contact this candidate