Scrum Master Business Analyst
Resume:
Ankita Oza
(CSM, Lead SAFe, SAFe PO PM)
***.****@*****.***
SUMMARY:
U.S Citizen with 12+ years of IT experience with Application Development, Business/Requirements Analyst Role experience in Software development life cycle in Waterfall as well Agile Methodology.
Certified Scrum Master with 5 years of Scrum Master Role Experience. Extensive knowledge and experience in Scrum, Agile Methodologies and Scrum Ceremonies.
Certified Lead SAFe 5.1.1 and SAFe PO PM 5.1.1 with Project management and Scrum master experience.
Excellent Project and Team Management skills. Experience leading 2 Scrum Teams with more than 8-10 Team members each.
Experience working as a Project manager in both teams’ projects. Strong meeting minutes taking skills, communicating with business, multiple teams’ collaboration and follow ups. Handled timely deliveries, engaged in project meetings on timelines and deliveries decisions.
Strong Agile methodologies and Scrum practices Lead the scrum and development teams.
Experience with Agile/Scrum methodologies including Scrum, Scaled Agile Framework (SAFe), and blended approaches.
Help remove impediments and coach the scrum team on removing impediments.
Experience working with Jira, Confluence, Azure DevOps, ERP, CRM, PowerBI and Salesforce applications.
Proven abilities in requirements gathering, business analysis, data analysis, creating BRD (Business Requirements Document), FRD (Functional Requirements Document) and RAD (Requirements Analysis Document), user acceptance testing, system, functional, integration and regression testing.
Skilled in eliciting user requirements and translating them into data, functional, and usability requirements.
In depth knowledge of the Software Development Life Cycle (SDLC) using Agile, Scrum and other methodologies like Waterfall.
Extensive knowledge and experience in Scrum, Iteration, White board, Retrospective, Iteration Planning Meeting (ITM’s), Pre-estimation and estimation sessions, and 3 Amigo Entry and Exits for story cards
Excellent experience of JIRA, Team Foundation Server (TFS), Microsoft Dynamics CRM 2013/2016, ERP, Mainframe, Rational Team Concert (RTC), Rational Requirements Composer (RRC), Microsoft Test Manager (MTM), SAP business one tool, HP Quality Center (QC). ALM, Crystal and SSRS reporting, and Web Applications.
Experience in different domains including Healthcare, Finance, Banking, Government, and Insurance.
Knowledge of Health, Life, and Disability insurance.
Excellent working knowledge of Claims Management (Medical Claims, Worker’s Compensation, General Liability, Property, Auto Liability), Managed Care and Risk Control.
High degree of initiative, personal responsibility, and ownership. Highly motivated with strong desire to succeed
Ability to create user stories and document current business process and future business process.
Experience in Medicaid Management Information System (MMIS). Expertise in various subsystems of MMIS- Claims, Provider, Recipient, Procedure Drug and Diagnosis (PDD), Explanation of Benefits (EOB). Good knowledge of claims and encounter processing. Knowledge of data migration.
Very good business analytical, problem solving, effective communication, analytical thinking, decision making and critical thinking skills.
EDUCATION:
Bachelor’s in computer engineering, 2010
Associates in Computer Engineering, 2007
PROFESSIONAL EXPERIENCE:
Ernst & Young 06/2022 - Current
Project Manager / Scrum Master
Working as a Project Manager in Americas tax and technology group (ATTG) in a tax sub service line portfolio team.
Portfolio team consists of a PM (Project Manager), SDL (Solution Delivery lead/Architect), BTL (Business technology lead/Lead PO), PO (Product Owner) and DM (Delivery Manager/Team lead).
Portfolio team had a primary team consists of BA and DevOps who worked on the projects assigned to the team.
Scheduled and facilitated daily stand-ups for daily team progress, status.
Worked with Offshore teams from different countries like India, Argentina, Mexico, etc.
Scheduled and facilitated Daily Stand-ups, weekly portfolio status calls with leads, weekly financial team meetings and other team calls.
Worked with BTL and FA (Financial Analyst) for team and projects budgeting.
Worked heavily on Portfolio detail report which was broadcasted weekly by a financial team. This report showed details around each project the team was working on. Details around total budgets, total actuals occurred by the team, Weekly RAG (Red, Amber, Green) statuses, Total forecasts (Planned estimates for each month), hosting costs, license costs, team labor costs, and other costs.
Reported weekly quality framework status, KPI’s in SharePoint.
Worked on PowerBI for QF KPI tracker, Hosting analysis, and for month end Actuals.
Worked on Azure DevOps for Team board, statuses. Created and maintained work items, User stories, and teamwork status.
Discussed weekly financial report with BTL (Lead PO) and FA (Financial Analyst).
Attended weekly APMO (all PM’s call with a Lead PM) for overall PM discussions, leaders’ announcements detail discussion, weekly work statues, team budgets, etc.
Scheduled and facilitated Daily Stand-Ups and weekly status calls with team dev managers for status updates.
Worked in 2 teams as a PM. Managed overall project deliveries, tracked timelines and deployments.
Worked closely with the team to understand issues identified during validations, ensure project is progressing and help remove impediments by involving and communicating with multiple teams.
Facilitated collaboration inside and outside the teams.
Worked with offshore/onshore Infosec team to review checklist and provide documentation to ensure timely signoffs and deployments.
J. P. Morgan Chase 12/2017 – 06/2022
Scrum Master/Project Management (06/2019 – 02/22)
CCB Risk – Fraud
Took a Scrum Master / Project management role in CCB Risk – Fraud area within chase around June 2019.
Scheduled and facilitated all the Scrum ceremonies like Daily stand-ups, Product Backlog Refinements, Sprint Planning meetings, Sprint Retrospectives and Sprint Reviews.
Focused on all Fraud product Models and managed the projects end-to-end.
Lead 2 scrum teams and oversee other scrum teams that worked on the Fraud products.
Worked with technical leads, Lead Analysts and APO for different projects.
Run daily scrums with developers to update sprint progress in TFS, Jira, and Azure DevOps.
Scheduled and facilitated daily Project status meeting, took meeting minutes, and sent out to managers, leads to keep track of project issues, clockers, resolutions, and deliveries.
Involved in APO and stakeholders Project intake meetings where upcoming project features were discussed, and commitments were made.
Worked closely with all team leads to understand issues identified during validations, ensure project is progressing and help remove impediments by involving and communicating with multiple teams.
Facilitated collaboration inside and outside the teams.
Coached team on JIRA hygiene, new JIRA workflow.
Created dashboard and new pages for each team on JIRA and Confluence and maintained it.
Lead Project calls to ensure project timelines and deliveries.
Created weekly projects, updated on confluence on weekly basis.
Worked with projects PM and development leads to ensure value is delivered.
Created and sent weekly Executive summary to executives and managing directors of the organization.
Maintained backlog health with 3 sprints worth of work for all teams by working closely with the APO and the team.
Scheduled weekly PBR to increase backlog user stories and JIRA hygiene.
Worked daily and closely with Product scrum master (Scrum master manager) and provided daily updates on the on-going work, impediments, projects meeting updates, etc.
CCB Document management
Scrum Master (03/2018 – 06/2019)
Accepted Scrum Master Role in CCB in Doc Composition and Doc Distribution areas.
Started off with 2 teams. DOCM Change Chasers team from Document Communication aka Document management and DOCM the Quaranteam team in Document Distribution.
I took over Change Chasers team which is an established Scrum team (Home Lending Originations), while The Quaranteam is a new Scrum team.
Introduced and trained all team members in Agile and Scrum events (Ceremonies) in the new Scrum team.
Scheduled and facilitated all the Scrum ceremonies like Daily stand-ups, Sprint Product Backlog Refinements, Sprint Planning meetings, Sprint Retrospectives and Sprint Reviews.
Worked and lead both teams which had 8 team members in each team.
Was responsible handling a project with mortgage loans from across the country. Asset Management professionals focus on problem solving, direct communication with clients, analysis of options.
Worked on application that had accurate and timely processing of mortgage loan payments to include regular monthly mortgage payments, escrow shortage payments and payoff funds.
Helped the teams remove impediments and coach the scrum teams on removing impediments.
Helped resolving conflicts and issues that occurred during the sprints.
Ensure Team Focus on current Sprint work and remove any outside distractions.
Worked with Product Owner identifying the priorities of the work for upcoming sprints and maintain healthy backlog.
Tracked and Monitored Sprint work, progress through daily scrum calls and JIRA board.
Consistently collaborated with teams and multiple Business groups for new/additional Business requirements.
Responsible for making sure team is keeping Jira up to date for stories/bugs and drives stories on JIRA board to completion through approvals
Escalated blockers and dependencies to the executive level.
Used JIRA for both team boards to provide visibility to status Metrics, Predictability and Sprint Reports.
Worked on Bi-weekly Sprint Reports at each Sprint completion. Report demonstrated Sprint Burndown chart, Committed Story points, Completed & In completed Story points, carry over Stories (if any) with Justification comments, Average Velocity, Sprint goals, etc.
Provided the status and Sprint Reports to Executive Director Levels and followed up on any questions/requests.
Worked and collaborated on extremely tight deadline projects.
Consumer and Community Banking
Business Analyst / Lead DOCCOMP Estimator (12/2017 – 03/2018)
Worked as a Business Analyst, Lead DOCCOMP estimator in DOCCOMP team.
Reported directly to Executive Director on Weekly basis for BA work, Estimation and PO work.
Worked with offshore BA’s schedule due to different in time zone.
Guide and helped BAs create and maintain user stories, functional requirements, timelines and other project deliverables for Adhoc related work
Lead ADHOC Book of work for multiple LOB’s. Designed a BRD that would help both Business and IT with requirements and timelines. Worked with Upstream and Downstream team Leads for requirements, timelines and deliveries.
Helped BA in gathering, understanding Business scope and eliciting it into User stories (Home Lending ADHOC work).
Attended meetings with department Co-Managers to discuss Business, Agile teams, agile level improvements, etc.
Managed workload, capacity, handled blockers and escalations when needed.
Worked with Business closely providing projects status, timelines and deliveries.
Experience with Wealth Management, Digital, CIB, Retail, Asset Management, CCB, etc. Lines of Business requirements.
Attended offshore team daily scrums, Sprint planning meetings, Backlog refinement meetings, and retrospectives.
Attended Scrum of scrums with LOBs on daily/weekly basis.
Working with different LOBs like CWM, AWM, Shared Technology, Digital, etc.
Created User stories for the offshore team in JIRA.
Assisted Scrum Master with JIRA board and agile boards, worked closely with Product Owner in backlog management, and continuous delivery of DM’s / Projects.
Trained BA’s to effectively write User-stories with detailed requirements and attachments.
Was a self-starter to implement a new process to better align the teams with effective work and Business results.
Streamlined offshore and onshore teams and simplified communication between technical teams and stakeholders.
Continuously improved Business process and interaction.
Effectively prioritized backlog items as an Area PO for Agile team.
Assisted project development team from outside distractions, Impediments, or team conflicts, and maintain focus on product backlog project timelines.
Used Physical white board for team to access, update and maintain backlog and better visualization.
Created Burndown charts for Sprints to measure the amount of work that has already been completed and the total amount of work that has been done.
Direct and lead development team from project initiation through the delivery of final product.
Educate and reinforce scrum methodology and agile framework to team members and stakeholders.
Handled timelines and CR releases onshore for CC team.
Worked as a lead Estimator for all DOCCOMP teams, used PPL (Project Pipeline), JIRA and Excel for handling and committing DM’s.
Gathered all DMs from the Management Lead, Analyzed DMs from the PPL for Line of Business, assigned the DM to Dev Keys from each team, and estimated Ad-hoc DMs in PPL as well as SharePoint.
Assisted PO in attending commitment calls and estimations.
Attended and represented DOCCOMP in Sizing (Estimation) meetings on weekly basis.
Follow-ups with Dev Keys for estimations, send weekly estimation DM’s list, spreadsheet and emails to remind for estimation and upload Application support Procedure’s spreadsheet in JIRA.
Working on mainframe requirements.
Approved and signed off requests for UAT and PROD peer reviews and installs.
Worked for Consumer and Community Banking department team with PO, Scrum Master, Tech lead, QA lead, Developers, and testers.
Extensively worked on JIRA requirements management tools for creating User stories, Story cards, and defects.
Strongly used Gherkin for story writing.
Created PTO and used CCB Management PTO checklist Repository to upload PTOs for my team projects.
Used Clarity PPMP Timesheet tool for tasks and timesheets.
Nationwide Insurance 03/2017 – 12/2017
Lead Requirements Analyst
Elicited and documented requirements for Web Content Management System that increased efficiency for the business users.
Passed the requirements to BAs for story writing for their teams.
Scheduled meetings with BAs to go through BA practices, User stories, format, and Backlog maintenance.
Working on a Zoom to Commercial application requirements. Converting a mainframe application to Zoom web application
Worked for Customer Service and Billing management department team with App owner, BAO, Iteration Manager, Tech lead, QA lead, Developers, and testers.
Extensively worked on RRC and RTC requirements management tools for creating User stories, Story cards, and defects.
Strongly used Gherkin for story writing
Experience in Personal Lines, Auto, Property and Commercial lines of Business.
Used Spot (share point) site to upload, share documents with the team
Used Clarity tool for tasks and timesheets and other tools like Quality center to track bugs, Service Now for open tickets and Change requests.
Working on converting the mainframe Commercial application into Zoom JIS application requirements.
Worked on Features on different lines of Business and involved in Solution scoping and Epics.
Reached out to Business for any questions on mainframe including functionality and Navigation
Trained Line RA and knowledge transfer in mainframe application and requirements space
Used strong Agile Methodology with daily scrums, White board, creating story cards on Technical, development, testing and defect cards
Participated in Iteration planning, daily scrums, testing, retrospectives, and Iteration reviews.
Worked on Mainframe applications for customer service and Billing
Worked on analysis and requirements with business to convert the mainframe screens and resurface into Jacada Web applications for Users
Worked with the timeline of the project and deliverables for the project within the timeline with a defect free product
Collaborated end to end process from business requirements to production releases
Reported weekly status to the Project manager
Facilitated "3 Amigos" work sessions between developers, product owners and QA’s (testers).
Used Share point to upload the Requirements specification documents, Requirements Analysis, Mockups, etc.
Created and maintain queries to track the User story status for Iterations
Ensured enhanced processes and services are technically, operationally, and legally supported by analyzing and compiling business requirements solidifying successful implementation.
Developed, coordinated, and implemented methodology and scope for multiple complex projects.
Utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business models.
Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements
Created Product Backlog, Sprint Backlog and managed User stories.
Guide the development teams to break down large and complex user stories into simplified versions for execution
Participated in the development and grooming of Project Backlog Stories (Requirements) with business and technology partners.
Assisted in closing gaps and TARs for associated Stories in each individual Iteration/Sprint.
Assisted in entering and updating Issues (Epics, Stories, and Tasks)
State of Ohio (Department of Developmental Disability) 10/2014 – 03/2017
Lead Business Analyst
Extensively used Team Foundation Server (TFS) tool for User Stories and bug tracking
Created User Stories in TFS and updated the acceptance criteria along with screenshots and process flows attached for the requirements
Involved in backlog grooming for each Iteration planning
Linked the bugs and associated test cases to the User Stories
Worked on the Story cards daily and updated the description as per the business needs
Assigned the User Stories to the concerned developer and QA
Updated the story cards status in daily stand-ups (Scrums) and reported to scrum masters and manager for the current Iteration. Verified and closed the user stories after the work was done
Served as a Lead Business Requirements Analyst to support the service organization of program & application services
Worked as an SME for more than 7 QA Analysts and BAs, and managed about 5-7 applications within the department simultaneously
Extensively used Microsoft Dynamics CRM platform
Worked on support team for all the applications of the department and involved in functional testing, change request for support items
Used Service Now Ticket system to create new change requests and incidents for the issues in production
Worked in the Production Support team and tested Incidents in Service Now ticketing system
Used CRM to query results of data and data setup for testing in QA and UAT environments
Worked in 8 different applications within the department and trained and mentored the new hires
Created User Stories in TFS to support the requirements as needed
Used SQL and TSQL creating Stored Procedures, tables, and execution of queries for data set up and test results
Involved in production support testing in UAT environment
Used TFS and Microsoft Test Manager for tracking User stories, test cases and bugs
Reviewed User Stories and prepared Test Strategy and Test Plan
Used Microsoft Test Manager and Quality Center for test case management
Worked in an Agile environment utilizing scrums methodology with daily stand ups
Communicated with QA analyst, Developers, Requirements Lead daily regarding User Stories
Prepared detailed specifications, requirements, scope documents and logic flowcharts for the development and implementation of moderately complex application programs and modifications
Analyzed moderately complex systems requirements and existing business processes and information systems and develops cost-effective information technology solutions
Validated moderately complex requirements, including functional validation and traceability and consensus building
Interacted with UX team daily regarding constant changing of Wireframes
Constantly participated in the JAD sessions and utilized the session knowledge in the User Stories
Guardian Alarm 05/2014 – 07/2014
Senior Business Analyst
Served as a liaison between IT and the end users to improve business processes to support critical business strategies and interviewed stakeholders to clarify improvement opportunity
Developed business requirements document (BRD) based on user interviews and review of current state workflow/systems
Validated requirements with stakeholders, ensuring user needs are clearly and accurately captured
Evaluated current state workflow and system functionality within context area, identifying improvement opportunities
Developed various use cases, workflow, screen mock-ups, and conversion requirements
Conducted and participated in the JAD session
Identified end to end requirements for all systems and business units that maybe impacted by the project
Worked with IT team to interpret requirements into actionable specifications
Responsible for understanding, analyzing, and translating business forecasting methodology and processes into business requirements/ tech specifications to enable technical team to develop/ code IT applications
Prepared & analyzed AS IS & TO BE workflow scenario & performed GAP Analysis
Identified and created all necessary business use cases from requirements, created UML Diagrams including use cases diagrams, activity diagrams, sequence diagrams, and class diagrams using Microsoft Visio
Worked with the developers, technical lead, and development team to ensure that they understand the specifications
Managed and conducted User Acceptance Testing (UAT) and documentation
Served as liaison to user throughout system development life cycle
Managed the ticketing system, interacted with business teams, reviewed, and prioritized the tickets and ensured the tickets priorities were met
Served as the focal coordination point for communication and resolution of all issues pertaining to the BRD
Constantly used TFS to add user stories, added artifacts obtain from business to stories
Interviewed business owners/sponsors/business/technical team and based on the interviews created acceptance criteria, and helped developed user stories and test scripts
Used Microsoft Visual Studio for varieties of purposes including, code editor, debugger and TFS (Team Foundation Server). Constantly used TFS to write user stories, acceptance criteria and test scripts
Served as a liaison between QA, Developers, and technical team in the validation of the stories to ensure deliverables
Generated Questionnaires for in Person Interview, Meeting, and JAD Sessions
Worked on enhancements for two Claims systems, (YCEa and YCEb)
Worked on many different claim types (General Liability, Worker’s Compensation, Life and Auto)
Supported the Project Manager to ensure deliverables are on-time per client requirements, while meeting all the customer's business requirements (in scope) as detailed in the Requirements Traceability Matrix (RTM) and/or Statement of Work (SOW)
Performed Requirement Analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stakeholders and document analysis, represented them in Requirements Traceability Matrix (RTM)
Coordinated activities between the business house and technical staff, in developing new methods, policies, and procedures to meet the business needs, and has acted as the primary trainer in educating the business house stack holders as it relates to automated business applications
Coordination of meetings/activities between the various IT teams and the clients to maintain effective communication and working relationships
Worked closely with cross-divisional engineers for implementation, integration, and testing
Project followed Agile development methodology
Worked with other testers, developers and other team members in validation and testing complex scenarios, projects and in the maintenance of Quality standards in projects
Blue Cross Blue Shield of Michigan 10/2011 – 04/2014
Application Developer / Business Analyst
Gathered requirements from business owners, performed system analysis and created business and functional requirement documents
Worked on MMIS with Department of Medicaid
Worked with different medical plans such as, Medicare, Medicaid, and private medical insurance plans
Worked on Encounters data, provider’s data, Eligibility, claims, benefits, and Managed care plans
Translated business requirements into the technical requirements
Hosted weekly change request and enhancement meeting with business
Contributed to the testing by standardizing of testing documentation like test plan, test case, defect report, issue report and root cause analysis document
Analyzed and documented the business requirements, meeting minutes, responses to questionnaires and got approval of the documents from the client in the form of sign off
Worked with user experience leads in the development of interactive design deliverables
Designed and developed, Use Cases, Activity Diagrams, Sequence Diagrams, Visio, and Business Process Modeling Area of responsibility included cash movement, account reconcilement and contract compliance
Used Visual Studio to create user stories acceptance criteria based on the interviews with the business and technical team
Worked in the Agile methodology and participated in the daily scrum meetings
Created use case diagrams, activity diagrams and sequence diagrams by using UML methodology
Created Requirements Traceability Matrix to map the detail requirements, design, and test cases to the HLR to track the requirements
Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met
Created process flow diagrams, use cases, test cases and test scenarios
As scrum master, conducted daily scrums. Extensively worked in an Agile environment
Extensively used SQL Queries to update the Database
Extensively did Gap Analysis and SWOT Analysis
Organized requirements into Collaboration diagrams and documents using MS Visio and Office
Used Business Process Re-engineering to analyze and design workflows and business processes within an organization and to dramatically improve customer service and to cut operational costs
Ensured business requirements provided proper level of details to the technology team
Discussed intelligence and information requirements with internal and external personnel
Worked with business partners, technology partners, and project managers across multiple teams to prioritize and managed expectations on scope of work
Monitored and resolved all customer data issues and coordinated with various vendors and manage all previous balance
Authored Business Requirement Document (BRD) with project teams.
Involved in configuration management, version control and change management
Wrote SQL queries on databases to identify problems and report it to the development team
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