KILIAN KEAN

*** ******* **, *** *********, TX

830-***-**** adxivl@r.postjobfree.com

SOLUTION ARCHITECT / ENGINEERING CONSULTANT

https://www.linkedin.com/in/kiliankean/

Experienced and adept at driving revenue generation. Accomplished Engineering Sales Support. Specialize in realm of Unified Communications design including SIP Trunking, UCCaaS, MIPPBX, SBCaaS and associated Professional Services involving discovery & planning, collaboration technology discussions using Zoom / BlueJeans / Webex / TEAMs, strategic & operations planning, financial justification, process and project implementation management for the information technology industry. Lead consultant on internationally proposed projects in North America, Asia, and Europe for all unified communications technologies.

AREAS OF EXPERTISE

Customer Presentations IP Voice Networking RFP/RFI Responses Network Technology Unified Communication SIP Trunking Session Border Controllers Security Unified Systems LAN/WAN IP Telephony Media Gateways

Enterprise Solution Design Collaboration Network Security Wireless Network & Systems Management Professional Services Scoping Engineering Services CPE BOM Pricing Details Network Documentation Project Life Cycle Architecture Design Engineering Manager Sales Engineering MS Office: Word, Excel, Power Point, Visio, Outlook, OneNote, TEAMS

CERTIFICATIONS

Cisco – CCNP-Collaboration #10043474 (March 18, 2008), CCNA-Route/Switch (10-04-2006),

Security – ISC2 [ic2.org], CISSP #104015 (April 2, 2007)

Voice – SIP School Certified Associate or SSCA

General IT - Information Technology -ITIL v3

EXPERIENCE

SecureLogix, New Braunfels, TX Aug 2022 – April 2023

Sales Engineer– Voice Security www.securelogix.com

Primary sales engineer for Federal government accounts. Primary product sales and presentation on voice protection using ETM Voice Encryption ESIP products.

Supported customers on products eliminating TDOS attacks among other means of security breaches such as Fraud, Spoofing, Authentication and Call Trust.

TEKsystems, New Braunfels, TX May 2021 – April 2022

IT Consultant – UC Design Engineer for Alorica www.alorica.com

Primary consultant assigned to Alorica on Carrier support and Contact Center UC Solutions for a wide array of customers who require BPO hosted CCS solutions.

Supported internal CCS solution builds for new and existing clients to enhance, increase, or augment contact center agent services. Manage and develop processes with all carriers globally to ensure that business model will expand and meet Alorica communication requirements. Product innovations and integrations include Avaya, Asterisk, Genesys, Ribbon, Oracle, TalkDesk, Amazon Connect and many more.

Verizon, Schertz TX. www.verizon.com

Distinguished Architect – Tier II Engineering December 2013 – October 2020

Supported second level pre-sales engineering for premium clients. Development of Unified Communications engagements including SIP Trunking, UCCaaS, MIPPBX, SBCaaS and Professional Services. Engaged with customers to determine their desires and present a variety of solutions that may include cloud-based offerings or premise focused applications.

Created scoping documentation and labor effort calculations, the result of a complete package provided to customers. Customers are Alorica, Charles Schwab, Petsmart, Kaiser Permanente, MGM, and many government customers.

Verizon, Rancho Cordova, CA.

Manager – Professional Services - Managed IP PBX June 2011 to November 2013

Managed a globally based team of savvy engineers with a specialty focus upon premise-based Cisco Collaboration solutions. Supporting a team of highly skilled people required a great deal of finesse and encouragement to benefit the engineers to see their value and potential, especially when stretched beyond the scope of their training.

Provided all financial and development plans for the team and worked with my peers and superiors to develop plans for improving operation functions, contributing to the overall company financial success.

Verizon, Rancho Cordova, CA.

Senior Sales Engineer/IP Solutions Architect December 2005 - May 2011

Focused primarily on pre-sales engineering with a design specialty focus on Secure Unified Communications solutions provided by Cisco and Avaya. The solutions included Unified Communication Manager, SES Gateway, CUBE Session Boarder, Unified Messaging, UPCC Express, Media Gateways, and all IP network system components. After discovery discussions, I presented to our customer’s a variety of solutions including carrier-based IP solutions such as IP WAN (MPLS), IP Centrex (HIPC), IP Trunking, Integrated Access - IP Integration, Managed IP PBX, Hosted IP PBX, Hosted Contact Center and many other products.

Team oriented sales process involved the discovery of a customer’s desires, the design of a solution to fit the desires, the augmentation of the design from desires to software reality while closely maintaining profitability and material error correction, the coordination of internal and external teams to launch the project, the answering and follow through of customer challenges, and the lead generation into new opportunities within the customer account.

EDUCATION

Bachelor of Science (BS) Marketing Management, Marshall School of Business, University of Southern California

Los Angeles, CA

Associate of Arts (AA), Liberal Arts, Rancho Community College

Santa Ana, CA

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