Doris Navarro

**** ******** ******

Tampa florida 33614

617-***-****

HIGHLIGHTS OF QUALIFICATIONS:

Skilled in providing superior service with great customer satisfaction Over ten years of experience in office work

Strong organizational and communication skills

Proven skills in handling multi-line phone system and interpersonal skills Knowledgeable in MS Word

Bilingual: English and Spanish

Able to work independently or as part of a team

Open to new challenges and eager to learn new skills EXPERIENCE:

Self employed JB / ticket sale call center

Translate documents

Translate documents for family and friends 08/10

thru present

Sales for ticket thru the internet,

Arrange all travel needed such hotels, car rental but no limited to other needs, or suggestions.Or ideas.

Administrative assistance /receptionist

Castle Square apartments

Office team temp Agency

Answer mustier phone lines, but not limited to other responsibilities in the office Schedule appointments for the housing lead officers Report work orders /

Provide assistance to tenant as needed

Make copies /fax

File /chart, Time sheet, Translate

12/2007 thru 6/2008

Greet customers/

Take complains from tenant and follows up Order supplies Maintained front desk area clean at all time.

Profound in MS word

Administrative assistance /Office Assistance Maloney Properties 2006 Thru 2007

Ceylon Field/ Uphams Corner Apartments &

Wildergarding apartments

Translate for Tenants

Receive work orders from tenants, type Work orders in computerized system Answer Phone,But not limited to others responsibilities Assist Properties Manager with tenants

Prepare annual package for recertification

Make copies /Fax

Input application in system, Provide waiting list information Send out mail and applications Take rent payment /and send out rent receipts Direct contact with public

Follow rules and regulations with Mass Housing HUD Homemaker / Caregiver

2004 –2006

Private Home, Dorchester, MA

Manage household budget and finances

Oversee and supervise activities for three children ages ten to sixteen Maintain house clean and organize

Translator / Receptionist

2003 – 2004 Roxbury Physical Medicine Associates, Roxbury, MA Greeted patients and clients; provided good customer service Answered four-line phone system and scheduled appointments Prepared intake forms for patients

Translated for doctors and physical therapists prepared packages for insurance companies and attorneys

Assisted Spanish speaking customer with intake and paperwork Maintained and ordered office supplies as needed

Receptionist / Translator

1996 - 2000

Quantum Physical Therapy, Roxbury, MA

Welcomed patients and clients; provided excellent customer service Answered four- line phone and transferred incoming calls Prepared intake documents and maintained filing system Translated for patients and doctors Attorney Douglas E licker Boston, Mass

Receptionist/Translator

1992-1995

Update clients file Translate /Prepare intake documents Send court documents Provide Insurance company information Responsible for all incoming calls and forward to proper parties

EDUCATION

El Batey Technology Center (I.B.A), Boston, MA

2005

Computer Skills Training

Boston State College, Boston, MA

1982

Early Childhood Education

Roxbury High School, Boston, MA

1980

High school Diploma

Doris Navarro

adxiuz@r.postjobfree.com

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