business analyst
Resume:
Neha
Summary
* ***** ** ************ ** experience in Product based as well as IT services organizations in Healthcare and Insurance domain.
Experienced in all the phases of Software Development Life Cycle (SDLC) including Waterfall and Agile Methodologies.
Hands on experience working with SCRUM Framework and knowledge of the Kanban framework.
Excellent communication, problem-solving, Organizing, negotiation, Critical thinking and documentation skills along with good process management skills to gather requirements.
Expert in documenting and defining Functional as well as Non-functional requirements and Business Rules.
Hands on experience in handling user stories, test cases, acceptance criteria and defect tracking and analyzing the progress of the team work using productivity tools like JIRA.
Worked independently and collaboratively with Users, Development team and cross-functional business teams to deliver solutions that solve problems.
Quality Analyst and Testing experience in Functional Testing and User Acceptance Testing (UAT) and Root Cause Analysis.
Proficient in documenting and creating business requirements, business processes, user flows, and technical requirements.
Strong Experience in developing test plans, building Test Conditions and Test Cases, creating test data, analyzing bugs, and interacting with development team members to fix errors.
Skilled in working with teams in Agile environment, knowledge on Scrum concepts, Product Backlog, Sprint Planning, User Stories, Daily Standup Meeting, Retrospective meet, etc.
Expertise in accommodating Change Request (CR) seamlessly by thoroughly analyzing the impact on existing requirements.
Possess Soft skills, organizing skills and negotiation skills and written as well as verbal communication skills necessary to perform business analyst role.
Technical Skills
Application Software: - Microsoft Word, MS Excel, MS PowerPoint
Project Management Tools: - JIRA, Rally, MS Project, MS Office Suite
Databases and Tools: - Oracle, MySQL, SQL.
Methodologies: - Agile, Waterfall
Professional Qualification
Master in Business Administration (MBA) from IIPM, New Delhi-(2004-06) Major-HR
Post Graduate Diploma in Financial Services (PGDFS) from Pune University
Bachelor of Commerce (B.Com) from Symbiosis College of Arts and Commerce, Pune
Work Experience
Nationwide Insurance, San Antonio, TX Jan 2022- Present
Sr Business Analyst
Project: Worked on project to improve the features in Nationwide’s Insurance and Protection plan for ‘Renter’s’ and ‘Travel’ to provide a more intuitive user experience to customers allowing them to choose the best insurance options applicable to each individual.
Responsibilities:
Work with business users to define business requirement specifications, document requirements and transform them into functional and technical requirement specifications
Conduct JAD sessions, one-on-one meetings, and web-conferences with various stakeholders to gather and analyze feature requests, prioritize backlog, and define acceptance criteria’s
Work as a liaison between business users and developers to submit requirements changes and clarify any outstanding questions, issues, risks, or concerns
Create activity, class and UML diagrams and using MS Visio to illustrate business process and workflows: assisting development and quality assurance team in understanding the requirement
Perform requirement walkthroughs with Dev and QA team as needed to assure sufficient unit test and functional test coverage around all acceptance criteria’s
Interface with line of business, stakeholders, and IT department to facilitate communications
Actively participate in scrum ceremonies to assure the development and QA teams understood all requirements, user stories, acceptance criteria, and prioritized their queues accordingly
Collaborate with QA team to review and validate test plan and perform UAT testing
Utilize MS office suite and JIRA to prepare status reports for leads and upper-level managers
Environment: Agile Scrum, MS-Visio, SQL, Jira, MS office, SharePoint, Oracle, Insurance Domain
Hartford Insurance, CT July 2016- August 2018
Business Analyst
It is nation’s only fully unionized provider of multiline insurance (Life, Property and Casualty, Health and Fiduciary), financial services and administrative products. The major task assigned was to improve customer service and quality. Coordinated between technical team and business team to improve the existing claims processing system.
Responsibilities:
Worked with project stakeholders to define and develop business processes and procedures
Facilitated several JAD sessions and conducted walkthroughs with users.
Documented requirements and created BRD and obtained sign off for the same.
Helped the Product Owner with the prioritizing of the product backlog and facilitated SCRUM ceremonies like sprint planning, sprint review and sprint retrospective.
Used JIRA to create user stories and track progress of the team in that sprint.
Worked with underwriting department to evaluate risk, exposure of potential clients and also measured risk exposure and determined premium.
Used SQL queries to analyze data in order to make reports.
Worked on workers compensation obligations and their processing with thorough investigation.
Decided agenda for the JAD sessions, developed user stories and discussed acceptance criteria with Product Owner.
Created AS-IS and TO-BE models for clear understanding of the business process.
Monitored the progress of the sprint and provided clarifications, if any, to the development team during sprint.
Environment: Agile/SCRUM, JIRA, Confluence, MS Office Suite, Java, SQL, HTML, CSS, XML, Tableau, Insurance Domain
Indiafirst Life Insurance, India Feb 2014– June2016
Business Analyst
The project was to enhance the individual Markets Portal by initiating redesign of portal for better experience and promote customer service excellence by enhancing the website’s usability.
Responsibilities:
Gathering and reviewing business requirements with the business and creating business analysis process.
Identifying gaps in existing system by performing Gap Analysis (As-Is system and To-be system); comparing and contrasting with documented business requirements.
Facilitated JAD sessions and workshops required to understand workflows, business needs and storyboards.
Facilitated Scrum ceremonies like sprint planning, daily standup, sprint review & retrospective meetings.
Assisted the QA team in creating the test plan template, test scripts, test cases and documented requirement traceability matrix (RTM) to track the test coverage and updated the RTM after the test execution. Assisted the test lead in various testing.
Used Tableau tool for reporting data, data visualization, studying the trends, data patterns and forecasting.
Used various SQL(CRUD) operations, sub queries & joins for manipulating the data in the database.
Created High level test cases which covers end to end scenarios for User Acceptance Testing (UAT) and worked with the stakeholders in the final signoff.
Environment: Waterfall-scrum (hybrid), SharePoint, MS Office suite, Tableau, HP ALM, Lucid chart, Oracle
Mayo Healthcare, Chandigarh, India May 2011- Jan 2014
Business Analyst
Project: The project was to develop a web-based Medical Records System for hospitals, which used a central repository to store medical reports from different departments at Mayo Healthcare Limited. This approach helped in providing better patient services, programs and most significantly helped Mayo in adapting to current technology and its use tracking and reporting patient care.
Responsibilities:
Reviewed the business process and possible improvements based on user requirements.
Interviewed HODs and end users, asked detailed questions and carefully recorded the requirements in a format that can be reviewed and understood by both business people and technical people.
Conducted GAP Analysis of current state (As-Is) and proposed state (To-Be) situations.
Analyze business requirements and segregated them into high level and low level.
Prepared workflow diagrams, analyzed AS-IS and TO-BE scenarios, designed new process flows and documented the business process and various business scenarios.
Analyzed the requirement backlog of application enhancement; performed requirements analysis.
Configured API to allow different department applications to communicate with the centralized system.
Involved in the calculations and documentation using MS Excel, MS word, and PowerPoint
Involved in reviewing and writing Functional Requirements.
Conducted and participated in Joint Application Development (JAD) sessions with business users.
Performed the user acceptance test (UAT) and suggested recommendations for the application.
Worked with SQL queries for data manipulation.
Maintained complete documentation of the entire process along with all its activities.
Environment: Hybrid Methodology, MS Visio, MS Excel.
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