GINETTE MELCHIORRE

**** *. *****, *******, ** ***17 • (847) 858 - 6080

adxiuq@r.postjobfree.com

QUALIFICATIONS SUMMARY

Excellent written, oral communication, and presentation skills;

Strong interpersonal skills, with the ability to influence and collaborate with diverse constituencies

Ability to collect information, analyze problems, propose solutions, and present information in a clear and coherent manner

Skilled in problem-solving, business process redesign, and quality improvement initiatives

Ability to multi-task, prioritize, and allocate resources effectively

Teaching Experience in Financial Management and HRM

Strong HR background in Higher Education and Businesses

PROFESSIONAL EXPERIENCE

Operations Manager 2011-Present

BARRY UNIVERSITY, Miami Shores, FL

Overseeing operational activities at every level of the division. Developing and implementing operational procedures and policies relating to finance such as supply management, fixed asset management, procurement, and account payable procedures.

Overseeing the supply management process in workday

Working with Procurement and Account Payable to ensure proper documentation is in place (i.e. licensing, insurance, W-9) before approving a new supplier

Managing Asset Tagging Process

Creating procedures for bank reconciliation and cash flow

Attending Board of Trustees quarterly meetings for Investment, Finance and Operations, and Audit & Compliance.

Analyzing budget expenditures for projects

BARRY UNIVERSITY, Miami Shores, FL 2012-2017

HR Specialist

Gained extensive hands-on experience in HR, collaborating with departmental managers in staff development, mediation, conflict resolution. Responsible for HR records management, HR policies development, and legal compliance.

Employee Relations experience for five years in Human Resources (Handled employee complaints and managed employee recognition programs)

Conducted investigations for complaints, wrote investigative reports, and made disciplinary recommendations

Created a resource guide for department leaders to review and create administrative policies and procedures through Diversity Equity and Inclusion (DEI) lens

Region Admin Specialist 2009-2011

METLIFE AUTO & HOME, Oakbrook, IL

Served as a liaison between field staff and home office for issues related to compliance, communications, recruitment, and retention.

Reviewed monthly budget reports for the Midwest region, and report to Region Vice President

Assisted in annual budget allocations and in monitoring expenses

Assisted Region VP with quarterly evaluations and bonus payout procedures.

Developed and maintained good working relationships with all external parties

Developed strategic communications for the region

Managed "On-Boarding" and "Off-Boarding" procedures for Property & Casualty Agents.

Coordinated job postings for the Midwest region

Tracked turnover, succession planning, open positions, agency audits, and payroll increases.

Processed paperwork associated with transfers, promotions, training, new hires, and terminations

Office Manager 2004-2008

FRANKLIN COVEY, Chicago, IL

Managed the region office and oversaw operational activities. Planned and executed logistics for office move

Planned, coordinated, and executed events, conferences, and symposium.

Reviewed monthly regional P&L statements with the Finance Director.

Establish efficient financial processes around budgeting, forecasting and tracking operating results/KPIs

Oversaw marketing campaigns for critical training projects.

Prepared daily, monthly, and quarterly sales reports for the team

Served as liaison between HR and IT

Coordinated payroll and tracked paid time off

Developed and implemented improved office policies & procedures for filing, record keeping, and equipment maintenance

Developed standards that promotes process improvement, inventory control, and reporting

EDUCATION

Barry University, Miami, FL

MBA, Management, 2019, summa cum laude

Barry University, Miami, FL

Bachelor of Science, summa cum laude, Business Administration, 2015

AWARDS AND AFFILIATION

Won Franklin Covey President's Club 2005 and 2006

Task Group Chair for Anti-Racism and Equity Coalition

RELE VANT SKILLS

Highly proficient in PeopleSoft, Workday, and Microsoft Office

Highly organized and proficient in event planning

Experienced in developing and implementing successful office procedures

Project Management - Strong attention to details, accuracy, and follow-through

Strong customer service, interpersonal, and communication skills

Strong Analytical/Research Skills

Adaptability

Fluent in French (read, write, and translate)

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