Max Machala

616-***-****

adxiun@r.postjobfree.com

Areas of Expertise

Windows, macOS, Microsoft Office, VOIP phone systems, routers, networks, switches, RJ-45 and RJ-11 Wiring and Telecom

Work Experience

Citgo-gas station attendant - June 2022 - present

Professional Courier Services-driver October 2021-May 2022 Amazon-delivery driver - June 2020-September 2021

Security Validation, Technical Implementation specialist / PCI Inspector Jan 2019- March 2020

● Travel to hotels across the country to install new firewalls compliant with PCI standards

● Create firewall configurations on a site by site basis to ensure tight network security

● Perform property network inspections for customers transitioning to full-network service

● Responded to calls and tickets from customers regarding network and firewall issues

● Monitor hotel networks for intrusions and security compromises eSquared Communications, Dedicated Account Specialist October 2018 – January 2019

● Fielded inbound calls from end users to answer questions, troubleshoot issues, and take new orders

● Addressed customer service issues in a timely manner and updated company database with information from calls

● Collected customer feedback and made process changes to exceed customer satisfaction Advanced VOIP Data, Network Administrative Field Tech. August 2015 – August 2018

● Conceptualized, planned, designed, and installed customized voice and data systems for business clients

● Trained clients in operating new systems and designed technical manuals

● Performed maintenance troubleshooting and repair of client installed systems

● Drove to customer sites to perform maintenance

● Programmed and scripted voicemail to email and IVR systems

● Run low voltage cable

Quantum Services Group, Help Desk Tech. And Field Tech. October 2016 – December 2016

● Respond to maintenance calls

● Drive to customer sites to perform maintenance

● Maintained and built lines for 3CX and Allworx phone systems

● Performed installations of VOIP systems

Mcinerney Law Office, Office Assistant

June 2007- June 2012

● Organized and developed relevant information and paperwork into a user-friendly system

● Obtained necessary files from the appropriate government institutions

● Monitored financial activity regularly and created reports to communicate to members of the firm

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