Salesforce Developer Admin

Ambily Somakarnavar

H* EAD

adxiui@r.postjobfree.com / 732-***-****

PROFESSIONAL SUMMARY

Around 8+ years of experience in the IT industry especially with skills like Analysis, Design and Development, Customization, Testing, Implementation, production support and maintenance of various.

Applications using Salesforce CRM Technologies.

Around 6+ years of experience in Salesforce CRM both as an Administrator and Developer.

Good experience with Administration, Configuration, Customization, Development and support experience on the Salesforce.com Platform.

Good experience and knowledge of Database Modelling.

Excellent team player and executes tasks under less supervision.

Excellent analytical, communication and interpersonal skills.

Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.

Hands-on experience in Salesforce Lightening and Communities.

Experienced in implementation using Apex Controllers, Triggers, Web Services and Visual Force Pages, Components, Tabs, Custom Objects, Reports and Dashboards.

Strong knowledge in App - Exchange Applications for integrating with Third Party Applications.

Data Load for SDFC standard objects and custom objects.

Extensively worked on CRM fusion to manage duplicates, mass edit and delete records, convert leads, etc.

Experienced with Lightning UI development and working on Lightning Process Builder.

Used different data tools like Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete, etc.

Experienced in administrating and developing projects on the Salesforce platform.

Expertise in development using Visual Force and Apex, SOQL, SOSL, WSDL, Web Services API and custom user interfaces using HTML and Apex tags.

Extensive Knowledge in the Design and Development of User Interfaces using HTML, DHTML, AJAX, XML and XSL.

TECHNICAL SKILLS

Languages: C#, C++, Java, Apex.

SFDC Technologies: Salesforce.com configurations like Workflow Rules, Record Type, Role, Quotes, Formulae, Custom objects, Page Layouts, Reports, Dashboards, Apex Classes, Apex Trigger, Visual Force, Force.com Web Services API, SOAP, REST.

Knowledge Areas: Business Requirements Gathering, Design, Development, Testing, Implementation and Production Support.

Methodologies: Agile, Scrum, Waterfall.

SFDC Tools: Data Loader, Salesforce to Salesforce, Eclipse IDE Developer console.

OS: UNIX and Windows 7 / Windows XP / Windows Vista/Windows-NT/2000

PROFESSIONAL EXPERIENCE

Barclays - New York, NY Jan ‘23 – Present

Salesforce Admin/Developer

Developed workflow rules for various tasks and Email alerts as per the requirement.

Developed the Approval process for the application by implementing custom formulas in different stages of approval.

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visual Force, Force.com API, and Web Services.

Analyzed and implemented the Security model (Object level, Field level and Record level) using Profiles, Roles and Sharing Model (Organizational-wide defaults & Sharing rules) settings.

Developed Apex classes for various functional needs in the application.

Developed Visual Force Pages to customize the view and functionality of the page that was required by the Organization.

Created Reports and Dashboards to track Opportunity pipelines/Stages for Management visibility.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Implemented Case Management Automation to track and solve Customer Issues. Created a Web-to-lead form to enter lead Information.

Strictly maintained Model-View-Controller (MVC) architecture throughout the application.

Developed Triggers for applying the business logic on Database events.

The customized tab worked with various standard objects like Accounts, Contacts, Leads and Opportunities.

Designed, Implemented and deployed Custom objects, Page layouts, Custom tabs, and Components to suit the needs of the application.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Involved in developing Visual Force Pages and Apex coding with extensive use of Browser Technologies JavaScript, JQuery and HTML & CSS.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, SOQL, SOSL, Apex Triggers, Workflow rules, Dashboards, Reports, Custom Tabs, Email Templates, HTML, JavaScript, Eclipse IDE.

LTIMindtree Warren, NJ May ’22 – Dec ‘22

Salesforce Admin/Developer

Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation and formula fields to the custom objects.

Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.

Used different data tools like Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete, etc.

Made new feature enhancements on the Service Cloud console view and developed some Visual Force components.

Defining/designing SOAP web services to interact with CSP, CTP and Work Bench.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Involved in various stages of the Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, and testing.

Created Custom Objects and fields for transactional and contractual information.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Hands-on experience in Lightning and Communities.

Generated various reports and dashboards in Lightning for Sales performance tracking.

Worked on translating several Visual Force pages to the lightning framework.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Worked on Salesforce Communities and Customer Portals.

Developed various Visual Force Pages and Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide the functionality to the visual pages.

Involved with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com support.

Worked in an agile environment and provided status updates in daily stand-up calls.

Created templates, approval processes, and approval page layouts and defined approval actions on them to automate the processes.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers in better utilizing Salesforce as a sales tool and configured various Reports and for different user profiles based on the need of the organization.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Created custom Dashboards for the manager's home page and gave accessibility to dashboards for authorized people.

Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.

Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).

Environment: Saleforce.com, Salesforce Communities. Apex Classes, Visual Force. Controllers, Triggers, Pages, Data Loader Lightning Components, Data Migration, Sales Cloud, Service Cloud, HTML, Workflow & Approvals, Java Script Reports, Custom Objects, Custom Tabs, Dashboards, Windows.

QBurst – Kerala, India (Offshore) Mar ’17 – Apr ‘22

Salesforce Admin/Developer

Customized Dashboards to track usage for productivity and performance of business centres and their sales teams.

Worked on setting up customer and partner Communities for establishing secure and maintaining good communication Between Customers, Partners and Company.

Used Data Loader for Insert, Update, and Bulk Import or Export of Data from Salesforce.com S-Objects. Used it to read, extract, and load data from Comma Separated Values (CSV) files.

Worked on Lightning component Process Builder to automate tasks for Salesforce1 users.

Developed Visual Force pages to meet the organization’s new look and feel requirements.

Developed Custom Controllers and used controller extensions to show data in the visual force pages.

Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on an hourly basis.

Developed Lightning pages for Salesforce1 mobile app.

Created users, roles, public groups, sharing rules and record-level permissions to manage sharing access among different users.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Developed Custom Objects, Custom Reports and configured analytical snapshots to dump the data on a regular basis for sales performance and lead generation statics.

Implemented Service Cloud for customer service, including the configuration of email to case, case assignment rules, managed migration and release of Service Cloud.

Developed Apex triggers for avoiding duplication of leads from various resources.

Worked on Agile and Scrum methodology for Salesforce custom app implementation.

Developed Lightning app for agents with enhanced Lightning templates.

Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.

Creating documentation for deployments and deploying all Salesforce.com changes in Developer Sandbox to test Sandbox to QA Sandbox when once the sanity check has been done.

Worked on integration of two instances using APEX REST API callouts.

Configured Connected App to integrate Salesforce.com with two external JAVA applications to capture Accounts, Contacts, and Leads (Web-to-Lead implementation) using REST API.

Used SOQL & SOSL for data manipulation needs of the application by pre-processing records and generating Sets to avoid hitting the Governor’s limits.

Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Visual Force, Data Migration, Portal-Based Communities, HTML JavaScript, Lightning Components, Web Services, REST API, Workflow& Approvals, Reports, Custom Objects.

Impaqtive – Kerala, India (Offshore) Feb ’15 – Feb ‘17

Jr. Salesforce Developer

Designed solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).

Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, and Visual Force Pages to suit the needs of the application.

Worked as an enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.

Worked with the sales team and business analysts and performed a detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).

Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.

Designed various web pages in Visual Force for capturing various customer inquiries and Implemented logic for migrating cases to different queues based on the type of customer inquiry.

Customized page layouts for Opportunities, Contacts, and Accounts depending on user roles, and groups.

Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Developed and configured various Reports and Report Folders for different user profiles based on the need of the organization.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Environment: Apex Classes, validation rules, Apex Triggers, Controller Classes, Visual Force, Java, JSP, Servlets, Eclipse 2.0, Apache, Tomcat 4.

EDUCATION

Bachelor of Science in Computer Science from Kerala University, Trivandrum, Kerala, India.

Master of Computer Applications from Kerala University, Trivandrum, Kerala, India.

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