Gowtham M

Senior Business Analyst

Email: adxiud@r.postjobfree.com

Phone: 737-***-****

Senior Business Analyst with 10 years of experience in domains such as HealthCare Insurance, E-commerce, Education and Investment Management. Proficient in Software Development Life Cycle methodologies such as Waterfall, Agile and expertise in developing and implementing innovative business processes and providing system solutions using new approaches.

Professional Summary:

In depth knowledge and solid experience about Software Development Life Cycle (SDLC) using Agile (SCRUM) and Waterfall methodologies.

Performed AS IS and TO BE analysis for documenting User Stories and Business Requirements Document (BRD) which in turn helps in transforming to Functional Requirements Document (FRD).

Experience in requirements gathering by conducting Joint Application Development (JAD) sessions and Fit/Gap sessions.

Expertise in Requirement Elicitation techniques. Highly proficient in coordinating with the team and in working with users, stakeholders to elicit the requirements using Focus groups, Interviews and Brainstorming sessions.

Proven experience in end-to-end business process mapping, business and technical requirements analysis, business planning, modeling, verification and product development.

Developed and maintained Agile artifacts; sprint backlog, burn-down chart and Involved in Scrum events such as Backlog Grooming and Story-Point Estimation.

Facilitated Agile Scrum Ceremonies: Sprint Planning, Daily Scrum Call, Sprint Review and Sprint Retrospective Meetings.

Proficient in using UML in behavioral, structural modeling – in creating Use Case, State chart diagrams, Activity diagrams, Class diagrams, Sequence diagrams, Process flow diagrams and Data Flow diagrams (DFD) using MS Visio.

Responsible for collaborating with Data Analytics teams and to deliver business requirements related to analytics.

Expertise in creating and maintaining Technical documents such as ETL Mapping, Data Dictionary and Data models.

Created workflow scenarios, designed new process flows and documented the business Process and activities of the business from the conceptual to procedural level.

Skilled in leading the project, Analysis, design and implementation of the solutions.

Experience in working on web applications and interactive software products using HTML, CSS and JavaScript.

Expertise in analyzing the business data and creating data visualization reports which are needed for high level management.

Created Wireframes for better visualization by using Balsamiq and Pencil.

Proficient in creating and managing Requirement Traceability Matrix (RTM) for tracking and managing changes based on project’s evolving needs.

Used TFS, JIRA and HP Quality Center for defect tracking and reviewed them in subsequent iterations of the application development process and facilitated Triage meetings.

Effectively and accurately communicated relevant project information to the client and offshore project team.

Trained users on the changes being released and conducted post production activities like getting feedback from users, prioritizing tasks with business users.

Possess excellent written and verbal communication skills. Self-motivated and organized.

Performed Sanity Testing for all the enhancements related to Screens, Reports and Inbound / Outbound interfaces in the project.

Expertise in working with various databases such as Oracle, SQL etc.

Experience in creating test cases and participated in QA and User Acceptance Testing (UAT).

Involved in all phases of software testing process.

Expertise in using ETL tools such as SSIS and dashboarding tools such as Power BI.

Technical Skills:

Domain

HealthCare Insurance, E-commerce, Education and Investment Management

SDLC Methodologies

Waterfall, Agile (SCRUM)

Business

Process Modelling Tools

MS Visio

Wire Framing Tools

Balsamiq, Pencil

Defect Tracking Tools

JIRA, HP Quality Center, TFS, Rally

Document

Management Tools

MS Office - Word, Excel, PowerPoint, Outlook

Content Management Tools

MS SharePoint, Confluence

ETL / BI / Data Analytics tools

SSIS, Power BI

Database

Management Systems

Oracle, SQL Server, SQL

Requirement Management Tools

Team Foundation Server (TFS), JIRA, Rally

Programming Languages

C/C++, JavaScript, C#

Markup Languages

HTML, CSS, XML

Operating System

Windows, Linux

Professional Experience:

Client: Optum (United Health Group), Minneapolis, MN May 2022 – Present

Role: Senior Business Analyst / Scrum Master

Project Description:

Cirrus in Optum is a highly flexible and configurable multi-payer health care administration

application within the United Strategic Platform (USP).

Cirrus capabilities encompasses the core health care administration capabilities

including Case installation, Member Management, Provider / network management, pricing,

claim configuration and adjudication. Currently working for Incredibles team which manages

Membership module especially member enrollment.

Responsibilities:

Partner with Developers, System Analysts, Product Owners, Business SME’s and Quality Engineers to create Business Requirements in an DevOps agile development environment.

Documented user stories / Acceptance Criteria for Cirrus application by creating user story ticket in Rally.

Facilitate daily scrum call, sprint planning, sprint review, sprint retrospective, defect triage and backlog refinement meetings.

Expertise in gathering business requirements using different requirement elicitation techniques.

Effective in organizing the JAD sessions to work on business requirements.

Responsible for grooming the user stories based on the business priorities for each sprint.

Responsible for functional testing in local environment, sanity and regression testing.

Participate and provide input in system analysis, design walkthroughs and scenario review

meetings.

Responsible to clear the functional related questions for both Dev and QA teams.

Responsible to clear the impediments for scrum team so that deliverables are ready at the end of each sprint.

Create and provide weekly /monthly status reports to high level management to track the overall project status.

Responsible for documenting the functional, non-functional and technical requirements.

Conducted SWOT Analysis for better market understanding and project implementation.

Documented user stories and modeled Use Case diagrams by utilizing MS Visio.

Performed Gap Analysis to check the compatibility of the existing system with the new business requirements.

Participated and facilitated meetings with business and Subject Matter Experts (SMEs) to capture the high-level function points and business practices.

Created a product roadmap for the various stages and releases throughout the project lifecycle.

Provided analytical support in the Design, Development and Implementation of Project.

Documented Requirement Traceability Matrix (RTM) to check the completion of current project requirements.

Created wireframes for the user interface and provided the same to GUI design team.

Reviewed and approved Test Scenarios and Test Cases based on user stories.

Actively conducted and participated in weekly meetings to analyze the progress and to maintain status reports.

Performed Back End Testing using SQL queries, generating reports to ensure data integrity and to validate the inserted and updated data.

Prepared UAT Test Plan for various Test Scenarios and assisted in User Acceptance Testing.

Environment: IntelliJ, Splitty Helper, Docker, MySQL, HTML, CSS, Java, Balsamiq, MS Visio, MS Office, Confluence, DbVisualizer, Rally, Teams, Swagger UI, EDI 834, EDI 270/271

Client: Beachbody, Los Angeles, CA Jan 2021 – Apr 2022

Role: Senior Business Analyst / Scrum Master

Project Description:

Beachbody is an American fitness company which sells fitness programs / products across United States, Canada, UK and France through E-commerce platform. Fitness Coaches and Customers are the main users for the Beachbody application.

Responsibilities:

Documented user stories / Acceptance Criteria for desktop / mobile application by creating user story tickets in JIRA.

Review the UI designs created by UI/UX team and provide the feedback.

Facilitate daily scrum call, sprint planning, sprint review, sprint retrospective, defect triage and backlog refinement meetings.

Responsible for monitoring burn down chart which measures the health of the project in each sprint.

Implement new agile practices in the project and document agile processes in the confluence.

Responsible to clear the functional related questions for both Dev and QA teams.

Created road map for the project for every quarter along with the project manager.

Responsible for grooming the user stories based on the business priorities for each sprint.

Responsible to clear the impediments for scrum team so that deliverables are ready at the end of each sprint.

To perform sanity test on Dev build before hand off to QA to reduce any functional defects in QA environment.

Proficient in CPG (Fitness products) Data analytics which is required to understand the scope of business and to spot the market trends. Also used these analytics to decide the effectiveness of past promotions and future promotions.

Responsible for collaborating with Data Analytics teams and to deliver business requirements related to fitness products / programs sales / pricing etc which are highly needed for data analysis.

Responsible for gathering observational Data, Activity Data and Sales Data which are important for CPG (Fitness products) Data Analytics.

Assisted in creating overall project plan including resource allocation. Also responsible to maintain requirements traceability matrix.

Create and provide weekly /monthly status reports to high level management to track the overall project status.

Expertise in gathering business requirements using different requirement elicitation techniques. Effective in organizing the JAD sessions to work on business requirements.

Perform gap analysis to understand the AS IS process and TO BE process. Responsible to effectively communicate project requirements with offshore team.

Responsible for organizing KT sessions for newly onboarded team members in the project.

Environment: MS Visio, MS Office, JIRA, JAVA, Oracle (EBS, BCC, dyn admin, Endeca), Balsamiq, Microsoft Teams, Power BI, FIGMA, Confluence, AWS (dynamo db), Contentful, Datadog, Sauce Labs

Client: Baker & Taylor, Charlotte, NC Mar 2018 – Dec 2020

Role: Senior Business Analyst / Scrum Master

Project Description:

Baker & Taylor is a distributor of books to public libraries and schools, has been in business for over 180 years. Worked as a Senior Business Analyst in the following projects.

TS 360: Title Source 360 (Ecommerce Portal) is an innovative and dynamic ordering system that allows B&T customers - both librarians and retailers to purchase Books and Entertainment (Movies/Music) titles.

Implemented single sign on (SSO) for BTCAT portal.

CDMS: The Collection Development Management System application is developed to assist the Collection Development staff of Baker & Taylor in their day-to-day CD tasks - preparation of Collection Development lists.

AXIS 360: This application allows users to read and listen to digital content.

Responsibilities:

Documented user stories and modeled Use Case diagrams by utilizing MS Visio.

Performed Gap Analysis to check the compatibility of the existing system with the new business requirements.

Facilitated Agile Scrum Ceremonies: Sprint Planning, Daily Scrum Call, Sprint Review and Sprint Retrospective Meetings.

Participated and facilitated meetings with business and Subject Matter Experts (SMEs) to capture the high-level function points and business practices.

Created a product roadmap for the various stages and releases throughout the project lifecycle.

Expertise in documenting the business requirements related to AXIS 360 which is a digital platform for accessing books / entertainment products related to a library.

Provided analytical support in the Design, Development and Implementation of Project.

Created Use Case diagrams, Activity diagrams, and Sequence diagrams by using MS Visio.

Documented Requirement Traceability Matrix (RTM) to check the completion of current project requirements.

Created wireframes for the user interface by using Balsamiq and provided the same to GUI design team.

Proficient in data analysis by using Power BI tool which is required to report import business data such as library books / entertainment products sales / pricing etc.

Verified the Business Scenarios on new builds to allow testing by the QA team.

Reviewed and approved Test Scenarios and Test Cases based on user stories.

Performed Back End Testing using SQL queries, generating reports to ensure data integrity and to validate the inserted and updated data.

Prepared UAT Test Plan for various Test Scenarios and assisted in User Acceptance Testing.

Organized JAD sessions to understand the client’s existing business process.

Effectively communicated Business Requirements with Offshore BA’s / UI/UX designer and responsible for Onsite – Offshore coordination.

Documented the requirements related to ETL processes within the project. Also, expertise in performing ETL testing.

Documented the requirements for new customer service dashboard (Power BI) within the project.

Environment: MS Visio, MS Office, Team Foundation Server, ASP.NET, SQL Server, Balsamiq, Microsoft Teams, Microsoft DevOps, Oracle, Power BI

Client: Los Angeles Unified School District (LAUSD), Los Angeles, CA Aug 2016 – Feb 2018

Role: Senior Business Analyst

Project Description:

My Integrated Student Information System (MiSiS) is a modernized all-in-one student information system that provides teachers, counselors, administrators, and others with access to student information (K-12) all in one place. It is the largest and most complex student data system in the United States.

Responsibilities:

Worked as Primary BA for MiSiS components such as Scheduling, Student Support and System Administration.

Expertise in gathering requirements from SMEs and Business Owners by using different Elicitation techniques.

Performed AS IS and TO BE analysis to check the compatibility of new Business requirements with the existing system.

Created Technical Specification documents as per Business requirements and provided the same to the developers.

Conducted Spec Walkthrough meetings with Business Owners, SMEs, Developers and QA team.

Expertise in doing Specs Peer Review for all the enhancements done by the others BA’s in the project.

Performed Sanity Testing for all the enhancements related to screens, reports and Inbound / Outbound Interfaces in the project.

Effectively communicated Business Requirements with Offshore BA’s and responsible for Onsite – Offshore coordination.

Provided support to the developers and QA team in resolving the bugs in HP Quality Center that raised during the testing process and updated the specification documents if required.

Expertise in doing Specs Revamp based on the Business Priority and efficient in writing Business rules as per the Business requirements.

Actively analyzed current business process and worked with management to improve the process.

Analyzed, maintained and updated FAQ knowledge base in SharePoint for better timely data availability.

Used SQL server / Oracle to analyze the data and to document the data related requirements.

Documented the requirements for Inbound / Outbound ETL interfaces within the project. Also, performed ETL testing within the project.

Environment: SQL Server, ASP.NET, SSIS, SSRS, Team Foundation Server, HP Quality Center, MS Visio, MS Office, Balsamiq, SharePoint, Oracle

Client: HIMCO, Hartford, CT Jun 2012 – Jun 2015

Role: Business Analyst

Project Description:

The Hartford Financial Services Group, Inc., usually known as The Hartford, is a United States-based investment and insurance company that is part of the Fortune 500 list located in Hartford, Connecticut. HIMCO is a wholly owned subsidiary which manages the investment of the Hartford Financial Services Group, Inc. HIMCO project was aimed at developing ETL processes to load the target databases.

Responsibilities:

Documented user stories and modeled Use Case diagrams by utilizing MS Visio.

Interacted with Product Owner & Agile Development Team on documenting Scrum artifacts like Product, Release & Sprint Backlog.

Assisted in facilitating Scrum Ceremonies like Sprint Planning, Daily Scrum/Stand Up meeting, Sprint Review and Retrospective meeting.

Created Wireframes for user interfaces by using Balsamiq tool.

Involved in performing competitive research and analysis and conducting user interviews to identify specific areas for improvement and to generate ideas for future functionality upgrade.

Assisted in communicating business process and requirements to technical personnel.

Facilitated Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes and conducted meetings with the Product Owner.

Prepared Business process diagrams, State diagrams, Activity diagrams, and Sequence diagrams using Visio.

Documented the Requirement Traceability Matrix for tracing the Test Cases and requirements related to them.

Critically evaluated the information gathered from multiple sources during requirements gathering.

Interacted with the developers for resolving the bugs reported in HP Quality Center and various technical issues related to the requirements.

Prepared UAT Test Plan for various Test Scenarios.

Conducted functional walkthroughs and User Acceptance Testing (UAT) sessions.

Assisted in creating User Manuals for customers.

Performed Back End Testing using SQL queries, generating reports to ensure data integrity and to validate the inserted and updated data.

Worked with Quality Manager to ensure Quality for all the deliverables in the project.

Environment: SQL Server, Oracle, SSIS, SSRS, Markit Enterprise Data Management (EDM), MS Visio, HP Quality Center, MS Office, Balsamiq, SharePoint

Education Details:

Degree

University

Year of Pass out

PhD in Information Technology

University of the Cumberlands

On going

Master of Science in Computer Information Systems and Information Technology

University of Central Missouri

Dec 2016

Bachelor of Technology

GITAM University

Apr 2012

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