MAYA TOOMBS

PROFILE

Relationship and results-driven leader bringing expertise in prospecting,

networking, and leads conversion. Thrives under pressure to surpass objectives and deliver exceptional revenue results. Personable and driven with high integrity and proven revenue development abilities. Dedicated professional with demonstrated strengths in public relations, customer service, and trend tracking. Good at troubleshooting problems and building successful solutions.

EXPERIENCE

Call Center Manager, Xanadu Marketing — Mar. 2022 to Present

• Hiring, training, coaching, and leading call center representatives as they provide support for customers.

• Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives

• Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.

• Assisting other management team members in identifying trends and establishing call center goals. • Ensuring staff members are achieving desired service levels and taking corrective action, as needed. • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

• Taking on other tasks or projects to support employees, other managers, and call center operations.

HR Benefits Specialist; Continuum Gbl. — Apr. 2021 to Mar. 2022

• Interpret and administer leave programs and policies in accordance with the applicable federal and state employment laws

• Ensure that the workers’ compensation program is managed in accordance with applicable OSHA and workers’ compensation laws.

• Administer all aspects of leave and workers’ compensation programs. 908-***-****

adxitw@r.postjobfree.com

Atlanta, GA

• • Provide extensive case management and coordinate administrative aspects of the cases and claims.

Business Development Manager; Atlanta Autos— Feb. 2019 to Apr. 2020

• Grew and diversified company accounts through proactive identification and leverage of emerging business opportunities.

• Managed sales calls, scheduled promotional work, and tracked sales activities across channels.

• Brought in high volume of leads per week through proactive networking and cold calling.

• Optimized sales management by assessing marketing potential of new and existing store locations based on available statistics and expenditures.

• Maximized ROI with promotions by correctly targeting plans, consistently locking in new customers. • Optimized revenue with profitable pricing structures and strategic discount plans.

Sales Manager; RTP Customs — Jan. 2018 to Mar. 2019

• Trained sales team on strategies to manage value messages, structure opportunities, and achieve deal closures.

• Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements.

• Organized strategies to reach target consumers and meet demand.

• Prospected new leads to convert into paid clients.

• Elevated team productivity and performance using improved training and motivational strategies.

• Maintained consistently high customer satisfaction ratings through proactive service management strategies.

• Boosted interest in company offerings with special events and marketing initiatives.

EDUCATION

University of West Georgia—B.S Mass Communications Dec. 2020

SKILLS

• Prospecting • Relationship development • Market tracking • Business administration • Sales coordination • Contract negotiation •Performance management • Account management • Business development • CRM software • Outside sales • Recruiting • Salesforce • Cold calling • B2B • Sales management • Recruiting