James Perry

**** ***** **

Indianapolis, IN

317-***-****

PROFILE

Looking to expand my career. I have many qualities, and skills I feel can benefit a company. At this point in my life I'm looking for somewhere to retire at. I want a home where I'm valued as much as I'll value my job. EXPERIENCE

Day Off/Vacation Relief, CrossRoads Farms, Indianapolis, IN 2011-2017 Cover multiple jobs for employees on their vacations or off days. I worked everything from pasteurizing to clean up. I ran multiple machines, drove multiple forklifts, and learned many jobs. Security Guard, Job 1 USA Security Indianapolis, IN 2010-2011 Assisted in making sure sites were ran according to the safety and security measures set in to place. Prevented any thefts, or dangers that would affect the company. Assisted employees with any safety issues. Worked closely with the loss prevention team.

Receiving and Shipping, Adidas Sports Group, Indianapolis, IN 2009-2010 Worked in Shipping and Receiving. Responsible for loading and unloading multiple trucks throughout the day. Repackaged materials of boxes were damaged, and opened. Scanned in and tagged products to be received and shipped out from company.

Maintenance Coordinator, Brightpoint, Plainfield, IN 2007-2008 Had the responsibility of keeping the maintenance shops supplied for three of the Brightpoint companies. I was responsible for filing paid and unpaid documents, ordering materials, and helping to maintain all shops daily. Security Guard/Site Supervisor, Securitas USA, Indianapolis, IN — 2005-2008 Aided in all security measure to insure company was being ran safe and secure. Helped maintain a guide for all officers to follow in certain situations. Was responsible for covering over 500 man hours weekly with officers. Met with company daily to assure all maters were took care of, and discuss any new possible threats. Supervised over 15 officers . Helped with answering calls, and directing customers to the proper lines. Assisted with customer service. Salvation Army Store Manager, Indianapolis, Indiana- 2017-2018 Aided in keeping up weekly sales. Responsible for 300 plus man hours weekly. Maintain company sells to reach quota. Responsible for ordering supplies, and product for store weekly. Maintain good relationships with customers. Follow out orders given from superiors. Maintain a neat, and clean store daily. Make sure product gets put out in a timely fashion. Price material to be sold. Accommodate employees with scheduling.

LTCG Customer service representative. Carmel, IN 6/14/2019- present Provided a comfortable environment for clients to call and feel comfortable about the service they were receiving. Helped clients start claims to start receiving benefits, and help them to better understand their benefits. Navigated multiple computer systems to give the most efficient answers to the clients. Assisted callers with questions about their policies.

Menards, Outside Yard worker. Indianapolis, IN 2/3/20- 10/9/2021 Responsible for loading and unloading materials for the store, and customers. Use forklift to aid customers with loading, and loading. Assisted in yard clean up. Unloaded supply trucks for company. Aided other departments whenever help was needed. Used Customer Service whole dealing with multiple customers daily. Aided in store clean up. Sutherland Global- Customer Service for AT&T 4/22- Present Assist customers with all cellphone inquires. Billing, service, upgrades, new phone lines. Help customers with troubleshooting phones. Assist customers with setting up new services, change plans, and understanding new plans and changes made. Sale customers new phones, phone lines, and accessories. Notate all interactions with customers for the next agent. As part of the retention department I assist customers who are wanted supervisor assistance, and or wanted to depart from company. My job is to keep customers happy. Add credits, help simplify their plans, or reduce bill. Offer any promotions to keep customers on board, and content. EDUCATION

Arsenal Technical High School, Indianapolis, IN — Core 40, 2003 SKILLS

Im very familiar with the food business, and majority of all food codes, and laws. I have great computer skills, customer service skills, and knowledge of payroll. Also, I'm good with my hands, and tools.