Customer Service Health Coach

MICHELE E. HALL

**** ******** **** #***

Concord NC 28027

937-***-**** adxisa@r.postjobfree.com

adxisa@r.postjobfree.com

My objective is to deliver excellent customer service, provide solutions for customers in their best interest that suites their financial goals. My goal is to build strong relationships with business partners and colleagues to accomplish company goals. I strive to serve the community as a team. Skills:

Leadership, teamwork, communication, time management, adaptability, event planning and serving local communities.

Education:

Sawyer Business College, Dayton Ohio

Certification Word Processing

Kiser High School, Dayton Ohio

Diploma

Work Experience:

Call Federal Credit Union Richmond VA

6/21/2021-4/21/2023

MSC II

• Ensure exceptional service to all internal and external members to foster and capture the credit unions brand. Consistently delivering on our brands promise, vision and mission statement.

• Assist members with questions relating to any Call Federal products or service.

• Verifies important information including endorsements, dates and identification, to cash or deposit checks to payout funds.

• Answer questions and resolve issues for members regarding their accounts/services.

• Evaluate and apply policies and procedures to maintain branch compliance.

• Advocate and demonstrate company brand.

• Other duties as assigned.

Huntington National Bank

8/10/2015-6/8/2021

Relationship Experience Banker

• Providing excellent customer service and effectively resolving customer issues.

• Being proficient in understanding and educating customers on consumer deposit products and consumer lending.

• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, and outbound calls and sourcing referrals from customers and partners.

• Adhering to all operational security risk and regulatory policies and procedures.

• Demonstrating acumen in sales, customer services, relationship management, lending, business banking, communications and presentations.

• Notary Services and NMLS

River Valley Credit Union /Firstday Federal Credit Union Dayton, Ohio

7/2004-1/2015

Branch Manager

• Providing excellent member service and effectively resolving member issues.

• Educating members on consumer deposit products and consumer lending

• Identifying opportunities to grow member relationships with service to sales approach.

• Overseeing daily branch operations.

• Effectively coached and managed staff.

• Implemented goals and training for staff.

• Adhering to all operational and regulatory policy and procedures.

• New hire interviews

• Staff promotions

• Notary services NMLS

References

Cherry Chappell 937-***-****

adxisa@r.postjobfree.com

Care Source HRIS Admin IV

Dayton, Ohio

Marcia Brown 937-***-****

Key Bank Customer Service Manager

Dayton, Ohio

Peggy Chavis 804-***-****

adxisa@r.postjobfree.com

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