DA COSTA MEIRA, LUCIANA

Tampa, FL, ***** 863-***-****

https://www.linkedin.com/in/lucianameira-totvs-protheus/ adxirv@r.postjobfree.com More than 20 years of experience dedicated in the Information Technology area, with demonstrated strengths in CSM – Customer Success Manager, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. ERP specialist using AWS and Cloud Tools, Waterfall and Agile Methodologies to Managing Projects, People, Budget, Contracts, stablishing outstanding communication, negotiation, and leadership even working under pressure, focused on SDLC (Systems Development Life Cycle), Organizations Processes and delivering innovated solutions/projects adding value to the companies I ve worked with. FG SEVEN LLC – Tampa - FL 01/2022 – Present

Project Manager

Startup Development Project – Web System and Mobile Application to control 100% of the investment portfolio on Shares on the Stock Exchange. Containing the following modules:

Stock Exchange Dashboard;

Exchange-traded options;

Negotiated Terms;

Real estate investment funds;

Other Securities traded on stock exchanges and brokerage firms;

Investments in foreign brokers (Ex.Avenue);

Calculation of taxes for US and foreign income.

Development complete scope of the Project (Initiating, Planning, Executing, Controlling and Monitoring, Closing Project) Development, Testing, Go live in Safe AWS Environment. Interact with the commercial area and the clients, to map all the requirements for the US market. Prioritize with the CEO, which requirements will be customized in the application. Write the project requirements in detail, in order to allow the Development Team to execute the product adaptations. Develop the Test Plan and perform this plan, once the application is prepared for go live following the scope of Project. Train the pilot clients to use the new platforms/applications. Lead the project management of the pilot.

Train USA Team in implementing all integrations with new application, considering that team has know-how only in deploying in Sales. Train the internal team in the different scenarios of billing and integration with new applications. TOTVS JURITIS COMÉRCIO E SERVIÇOS DE INFORMÁTICA LTDA - BRAZIL 10/2017 – 08/2021 JURITIS USA – Branch in Weston - MIAMI – FL

https://www.juritis.com/

ERP Project Manager / It Specialist

Managing Big Deliveries in ERP System Projects Brazil and United States. ERP Projects Delivered in US:

- RMS – Training and Implementation ERP Totvs System.

- BAYD – Brazil at Your Door – Training, Implementation and Maintenance Support ERP Totvs System.

- Gardarolli – Training, Implementation and Maintenance Support ERP Totvs System.

- Izzy – Training, Implementation and Maintenance Support ERP Totvs System.

- Powertech USA – Sales, Training, Implementation and Maintenance Support ERP Totvs System.

- Labs V12 - Implementation and Maintenance Support ERP Totvs System.

- Agua de Coco - Training, Implementation and Maintenance Support ERP Totvs System.

- Save Energy - Training, Implementation and Maintenance Support ERP Totvs System.

- DUPPS - Training, Implementation and Maintenance Support ERP Totvs System.

- Voxy - Training, Implementation and Maintenance Support ERP Totvs System.

- Oracle AWS Juritis USA – Environment - Training, Implementation Cloud Database Oracle AWS.

- MIDWAY USA – Training, Implementation and Maintenance Support ERP Totvs System.

- IURD USA - Training, Implementation and Maintenance Support ERP Totvs System.

- SURYA - Training, Implementation and Maintenance Support ERP Totvs System.

- Drummond Advisors - Training, Implementation and Maintenance Support ERP Totvs System.

• Implementation/Migration Systems and Databases using AWS Environment.

Recruit and trained well-qualified project personnel to meet all expected demands.

Updated team on milestones and process changes with weekly meetings.

Establish and track KPIs, conducting quality assessments

Track the daily operations and solve problems when they arise.

Develop process that meet the organizational goals and ensure the conformity.

Take into account the needs of the external and internal stakeholders and incorporate them in new strategic plans.

Coordinate internal resources and suppliers for the perfect execution of projects.

Develop the scope and the project’s goals, engage all the relevant stakeholders and ensure the technical feasibility.

Develop a detailed project plan to control the progress.

Use adequate verification techniques to manage changes in the scope, schedule and project costs.

Measure the performance of the project using systems, tools and adequate techniques.

Report and forward problems to the management as needed.

Manage the customer relationship with all the stakeholders.

Perform the risks management to minimize the project’s risks.

System Integration and Oracle Database Management.

Establish and maintain relations with third-parties/suppliers.

Create and maintain comprehensive documentation of the project.

Manage projects several ERP system (SAP, Oracle, Totvs, Dynamics 365) modules, such as: Billing, Financial, Purchases, Inventory, Tax Books, Accounting and Tax.

Managed project execution to oversee adherence to budget, schedule and scope.

Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Control budgets by monitoring expenses and tracking time.

Planned and executed strategies to increase business and drive profit growth.

Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere. Main results:

• Version migration of the ERP Totvs Protheus 12 System in Pinheiro Neto Advogados law office.

• Implementation and validation of new module in the System ERP Totvs Protheus 12 – PFS (Services Pre-Billing).

• Implementation of the System ERP Totvs Protheus 12 in Veirano Advogados law office.

• Internationalization of the system ERP Totvs Protheus 12 in 20 new projects in United States.

• Completion of SPEDs Accounting and Taxes projects, reducing the hiring costs of external consultancies.

• Training and formation of new analysts in the systems Legal Desk and ERP Totvs Protheus.

• Training of users of the Legal Desk and ERP Totvs Protheus systems.

• Participation in the Implementation Project of the ERP Totvs Protheus 12 System in the Law Office Levy & Salomão Advogados. SERVIÇO SOCIAL DA INDÚSTRIA – SESI (FIRJAN) – BRAZIL 09/2013 – 04/2017 Systems Manager (Legacy and ERPs)

Projects Management with basis in PMI, Waterfall and Agile Methodologies

Coordinate the entire analysis process and understanding of the demands in the areas of business, raised by Business Specialists, for IT demands enter and prioritization.

Define a planning roadmap for deliveries with the areas and IT.

Manage and supervise Projects and Support teams to ensure the deliveries within the deadline.

Manage systems that meet the entire BackOffice of the FIRJAN System, with focus in the area of Controllership, Supplies, Contracts, Legal, Human Resources, Personal Management and Processes, with more than 500 users/day, in addition of supporting the Web Services integrating all the ERPs to the Legacy Systems.

Coordinate Installation Projects and maintenance of servers, devices and firewalls.

Train new systems users according with proper techniques and customizations of system.

Track the servers, software and hardware performance.

Ensure a smooth implementation of new applications.

Update the technical and users documentation.

Plan, coordinate and perform systems development projects.

Control, monitor and guide the internal or external team as regards the systems development projects of the organization.

Planning and architecture of new systems of the organization.

Elaborate proposals requests for new projects of the organization.

Hiring and Management of Suppliers Contracts.

Planning and Budget Control of the Systems Subdivision of Systems.

Create new division within the systems division to carry the entire support and service team to ERPs

Reduction of more than 70% of system call queue.

Support to the Operation of ERPs and Legacy systems, Web Services of Integration, AWS Environment serving an average of 1.000 users simultaneously.

Follow up the entire life cycle of the incident: from the opening to the closure, controlling the SLAs.

Approve or reject the correction.

Keep knowledge base updated with the solutions.

Monitor the users satisfaction regarding the services provided.

Ability to build, manage and execute upon a plan both in terms of self-management as well as working with small and big teams.

Modeling business process and translating requirements into a business application by working with functional leaders, consultants and IT team members.

Main results:

• Projects Management with high level of Gross Value Added (GVA) based on PMI, main methodology of the Market’s Projects Management.

• Implementation of ELO project - System ERP Totvs Protheus 11 for the Brazilian National Confederation of Industry (CNI).

• Creation of a new division within the systems division to carry the entire support and service team to ERPs.

• Reduction of more than 70% in the call queue.

• Accomplishment of the e-Social Project, government online platform that unified the delivery of 15 obligations in the labor area for companies, in a project that seek to modernize several processes involving tax obligations and, thus, reduce the bureaucracy that restrains the Brazilian corporate sector.

• Implementation and update of the Systems – Web Systems, Apps, Portal HR, Planning and Budgetary Control System, ERP Protheus, SAP, Oracle.

• Support to the Operation of ERPs and Legacy Web Systems, Web Services of Integration serving an average of 1.000 users simultaneously.

• Investigate and diagnose incidents, Solve all incidents, Closing support calls and users’ requests;

• Follow up the entire life cycle of the incident: from the opening to the closure, controlling the SLAs;

• Identify and register workarounds;

• Approve or reject the correction;

• Keep knowledge base updated with the solutions;

• Monitor the users’ satisfaction regarding the services provided. WIDEX - Widex Brasitom Hearing Center 06/2010 – 03/2013 System Manager

Maintained business operations on sound financial footing with effective forecasting, budget management, and resource allocation.

Board position, with administrative and financial decision making.

Management of internal team of more than 150 people, according to the strategic planning, leveraging the team, controlling, disseminating and informing them through reports.

Management financial teams, Billing, Purchasing, Supply, Import, Maintenance, Logistics and Accounting, managing the activities, in order to ensure that they were carried out according to Organization new policies implemented.

Developing cost reduction goals for fundraising.

Responsible for preparation and monitoring of Budget and Forecast, IFRS, USGAAP, BRGAAP, SPEDs, preparation of the matrix report to the Holding.

Monitor financial data and recommend solutions that increase the profitability of the company.

Managing ERP system integration and financial analysis methodologies of business.

Restructuring of IT team, infrastructure and systems.

Management internal and external teams at Matriz in São Paulo and 15 other branches by Brazil.

Renew of the whole park of matrix machines and branches.

Renew all contracts from IT, Internet and telephony vendors.

Updating all servers, operating systems, networks, Internet and cameras (headquarters and branches).

Hiring, training and support to IT department employees.

Management of the Re-implementation of ERP System (SAP, Oracle, Totvs Microsiga Protheus)

At Widex, work in the restructuring of the administrative-financial areas and coordination of auditing and due-diligence process (in the years 2010/2011/2012), preparing the company for the Valuation, with final goal of fusion with the Danish Holding Wildex, negotiation finalized in December/2012.

ATHEN SOLUÇÕES EM TECNOLOGIA LTDA – BRAZIL 10/2008 – 06/2010 Owner-Partner & CEO and Customers Success Manager

• Main Skill: Project Leader and Software Developer

• Software developer in multiple languages for customization in ERP Systems.

• Software development for Information Security and Data Control, in the Programming languages, C++, Clipper, ADVPL, ASP, JAVAScript, HTML5, REST, Cobol, Visual Basic, Delphi, PL/SQL. Databases: Microsoft SQL, Oracle.

• Develop strategies and quality business plans, ensuring alignment with the short and long term goals of the company.

• Lead and motivate managers to promote the involvement of employees, developing a management team of high performance.

• Supervise all the operations and activities of the company to ensure they produce the desired results and are consistent with the general strategy and mission.

• Apply the conformity with legal directives and internal policies to maintain the legality and the ethics in the company’s business.

• Analyze financial and non-financial reports to create solutions or improvements.

• Proficient in System Integration and Oracle/SQL database Management.

• Establish trusting relationships with the key partners and all stakeholders and act as a contact point of the key shareholders.

• Development of new Module in the System ERP Totvs PROTHEUS for Oil and Gas Management and Local Content Management, used by big Oil&Gas companies, and registered in the INPI – National Institute of Industrial Property. Carta Fabril Transportation and Logistics 06/2006 – 01/2008 Business Analyst

• Development of customizations in ERP Microsiga-Protheus in all modules, focus on project management load and CRM.

• Managing of internal team and external consultants, training and monitoring of key-users and in all departments to guarantee deliveries on time.

• Proficient in System Integrations and SQL database Management. Thor Granitos 02/2005 – 06/2006

Business Analyst

• Development of customizations in Microsiga-Protheus ERP in all modules, focus on the export and import project.

• Coordination of internal team, process review, training and monitoring of key-users.

• Proficient in System Integration and Oracle database Management. Totvs-Microsiga 10/2001 – 02/2005

Business Analyst

• At Microsiga, as a consultant in the development team, with the main language ADVPL (Advanced Protheus Language) and C++.

• Team responsible for all part of development, customizations, processes and version migration.

• Delivery several projects in big clients, developing and supporting several modules of the system, such as:

• Billing, finance, Purchasing, inventory, PCP, quality, fiscal books, accounting, HR, export, import, Call Center, Field service, contract management and others;

• Upgrade of versions, migration of DataBases (Oracle/SQL) and deployment of systems;

• Development of all type of process and reports in the above modules;

• Knowledge in all Microsiga Totvs Protheus versions:

• Follow 206, follow 407, AP 5.07, AP 5.08, AP 6.09, AP 7.10 and MP8, MP10, MP11, Protheus12.

• DbAccess, Top Connect, DataBases: SQL, Oracle, Crystal Report, WebServices, HTLM/ASP EDUCATION & CREDENTIALS

• Information Technology Management - Universidade Estácio de Sá – UNESA Associate’s Degree (2007)

• Data Processing - Escola Técnica Virgínia Patrick Associate’s Degree (1997) CERTIFICATIONS & TRAINING

• Project Management Professional (PMP) Certified – PROJECTLAB – Centro de Competência em Gerência de Projetos Ltda.

(03/2021)

• PMP Certification Preparation – PROJECTLAB - Centro de Competência em Gerência de Projetos Ltda. (12/2019)

• Cert Prep: Scrum Master – LinkedIn (12/2022)

• Scrum Fundamentals – LinkedIn (09/2020)

• Agile Management of Projects with Microsoft Project – LinkedIn (08/2021)

• PMI Agile Certified Practitioner (PMI-ACP)- LinkedIn (08/2021)

• Python Advanced Techniques – LinkedIn (07/2021)

• Management of New Managers – LinkedIn (08/2020)

• High Potential Professionals Management – LinkedIn (08/2020)

• Mindfulness: Foundations of Full Attention – LinkedIn (08/2020)

• Become a Project Management Entrepreneur – LinkedIn (07/2021)

• Code of Ethics and Conduct – TOTVS (03/2021)

• Design Thinking – TOTVS (12/2020)

• General Data Protection Law – TOTVS (07/2021)

• Microsoft Teams: Tips and Tricks – LinkedIn (07/2021)

• PMI LATAM Changemakers Initiative: Social Heroes – PMI (07/2021) PROGRAMMING LANGUAGES/TOOLS

• C++

• Clipper

• ADVPL (Advanced Protheus Language) – TOTVS Protheus

• ASP

• JavaScript

• .Net

• HTML5

• REST

• Visual Basic

• SAP Crystal Report

• PL/SQL

• SQL Query

• Git

• Python.

• Git, GitHube and SVN (Subversion)

• Visual Studio.

• Microsoft Project

• Visio

• Office 365

• Excel

• Word

• Power Point

• Jira

• Trello

• Asana

LANGUAGES

• English

• Spanish

• Portuguese

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