Center Agent Customer Service
Resume:
Alexandra Jones
Raleigh, North Carolina, 27604
E:adxiqp@r.postjobfree.com
To: Whom it may concern:
I am eager and ready to work. I'm hard working, reliable, and dedicated. I have 8 years of work experience to include:, Management, Receptionist, CallCenter Rep., Hospitality, Cashier,Warehouse and Retail. I am able and capable to utilize my skills with a company or business that has the opportunity for advancement. I have been reported as being a very successful leader, and equally effective as a member of a team. I am very organized, assertive, and able to multi-task as well as accomplish multiple objectives.
I have supervision experience as well. I have demonstrated an ability to increase company profitability through both superior sales technique and exceptional product knowledge. I work with a professional demeanor. I have an award winning attitude. I am very attentive to detail and, a very comfortable and confident public speaker. During my last job, I was told I am able to motivate others to action.
If I can provide any additional information or should you desire to arrange an interview, please contact me at your earliest convenience.
Sincerely,
Alexandra Jones
Enclosure: Resume
Alexandra Jones
5129 Casland Dr.
Raleigh, NC 27604
E: adxiqp@r.postjobfree.com
Cell: 770-***-****
Objectives
I'm seeking a challenging, growth-oriented position where I am able to utilize my skills with a business or company that has the opportunity for advancement in which academic training, work experience, and a commitment to excellence will have valuable application. I'm flexible, hard working, self sufficient, diligent worker.
Skills And Strengths
Professional demeanor, Successful leader equally effective as a member of a team. Highly organized, able to multitask, and accomplish multiple objectives.
Education
GED- Hesperia Adult Education (3/2009)
Everest- Marietta, GA (7/2009-6/2010)
Le Cordon Bleu- Las Vegas, NV (8/2010-4/2011)
Work experience
Customer Service Specialist
(09/2021- 02/2023)
Lowe's Home Improvement
● Assisted customers with account updates and setup.
● Provided info regarding new and old products currently offered.
● Troubleshoot account issues and in store complaints.
● Routed and scheduled shipments of inventory for multiple locations. Shift Supervisor
(06/2020-08/2021)
Amazon ( Locker Associate)
● Stowed, retrieved and audited packages during shift.
● Ensured employee productivity is maximized and customer engagement is achieved by superior training and guidance.
● Managed safety, quality, productivity, and customer delivery promises to company standards.
● Collaborated with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives. Customer Service Specialist (05/2019- 01/2020)
Logisticare- Atlanta, GA
● Interacted with customers to provide information in response to inquiries about products, services also handle and resolve complaints.
● Ensured the efficient and accurate entering of all requests into LCAD system as well as documenting complaints and issues while providing superior customer service to members.
● Assist customers with transportation routes, billing needs, questions and concerns
● Scheduled, dispatched transportation
●, modified and cancelled reservations as requested. Assistant Manager: (08-201*-**-****)
Starbucks- Atlanta,GA
● Responsible for overseeing 10 or more employees to ensure guest needs are being met and health and safety standards are being implemented.
● Accurately and efficiently manage store. Generated an increased store profitability through both superior leadership and excellent customer service.
● Processed applicant applications, Daily deliveries while maintaining good customer relations and speedy delivery of all beverages food and merchandise .
Assistant Manager : (05/2014-06/2016)
Dollar Tree- Stockbridge,GA
● Maintain service and security standards during my shift, opening and closing the store, and overseeing my team to make sure company policies are being met.
● Provide exceptional customer service by kindly greeting customers, answering questions and resolving customers,concerns or complaints.
● Lifted boxes 50+ lbs off freight truck to accurately and effectively count, process, and sort to designated area of store.
● Processed merchandise returns and exchanges, balanced cash reg., and finalize daily store sales. Administrative Assistant: (05/2013-11/2015)
Craig & Associates Realty - Lithia Springs, GA
● Organized meetings, and maintain records, reports, or files for previous and new clients.
● Provide customer service in call center, answering telephones, and processing real estate applications, payments and concerns.
● Completed and processed evictions, leases, and rental agreements for new and old tenant's.
● Provided pre-lease inspections, certified living inspections, and maintenance repairs. Call Center Agent: (09/2011-03/2012)
Farmer's Insurance - Douglasville, GA
● Calculated both new and old insurance policies, premiums, and awards through inbound and outbound calls.
● Use computers to enter access or retrieve data and maintained client insurance records.
● Compute financial data and follow contract, property, or insurance laws.
● Generated revenue for company by obtaining new business leads through customer relationships, recommendations, and referrals.
● Responsible for various administrative duties (i.e. fax, copy, print and typing) Certifications / Licensure
Bakery occupations
First aid, CPR certified
Office operations Tech.
Microsoft office suite 2010, Internet, Excel, Powerpoint, and Outlook
(References supplied upon request)
Contact this candidate