Deneen Tickles

*** ******* ****

New Castle, DE *9720

302-***-****

adxipw@r.postjobfree.com

Professional Experience

Terumo Medical Corporation

Manufacturing Training Specialist

**/*/****-******t

Maintain a constant presence in the manufacturing area, ensuring production processes are monitored for compliance with site-wide SOP’s.

Verify daily that all manufacturing documents, training reports, and operator are approved and compliant with training before commencing operations

Review and audit training documentation and approved processes in TMS

Monitor the progress of the training programs to ensure they meet the actual operation in the field and provide feedback to QS Training on any changes that could be implemented to improve process, skill maps or on the job training materials

Support the creation, development, and maintenance of the training content/materials

Continually evaluate training materials for continuous improvement with use of good manufacturing practices

Quality and Manufacture liaison

United Parcel Service (UPS)

Training Specialist 08/2018 – 12/2022

Coordinate and conduct employee training on UPS's safety and regulatory standards

Provide support for staffing, employee development, and retention efforts

Coordinate safety programs and workplace injury management along with ensuring regulatory compliance

Audit the corporate training database to validate employee training data and requirements

Conduct safety meetings to address employee safety issues and to promote workplace safety

Maintain safety documentation (e.g., injury reports, safety committee activities, management Observation forms, etc.) to ensure regulatory compliance (OSHA)

Coordinate safety recognition programs to reward employees for safety compliance Document and report facility safety compromises (e.g., broken lights, etc.) to plant engineering to ensure a safe work environment

Conduct compliance audits to identify regulatory and safety breaches and training gaps

Audit safety compliance (e.g., employee safety observations, safe work methods, proper footwear, etc.) to identify safety concerns and reduce workplace injuries

American Beauty Academy

Salon Manager, Instructor and Registrar 10/2010-07/2018

Wrote and delivered curriculum ensuring safe and sanitary practices on the clinic floor

Checked with students for understanding of subject matter and adjusted teaching methods to ensure all students were active participants

Coached students to meet service and retail goals utilizing time management

Made administrative and procedural decisions on sensitive and confidential issues

Completed new student admission applications and registered students for courses

Recorded grades, attendance and counseled students who were not meeting expectations

International and Domestic Airway

Flight Attendant 07/2008-10/2010

Provided outstanding customer service while ensuring passenger and cabin safety

Assisted during boarding and deboarding; demonstrated safety equipment and procedures; sold and served beverages, meals and snacks; and attended to passenger needs throughout flight duration

Managed passenger safety during rejected take off, cabin depressurization and emergency landings

Preserved passenger dignity and minimized discomfort in aiding passengers with issues such as airsickness, fear of flying, spills, seatbelt extenders and other scenarios

Managed and organized inventory and supplies for Pre and Post Flight Departure

Christiana Health Care System

Executive Administrative Assistant 07/1996-10/2010

Provided administrative support to Senior Management Team

Screened calls and maintained calendars for Senior Management Team

Coordinated billing statements for recurring inpatient and outpatient services e Created detailed reports for State Agencies o Coordinated with insurance companies to obtain Pre-Certification Authorizations

Experienced with Medical Records obtaining 100% accuracy on quarterly audits

Maintained internal/external answering services and on call coverage for Physicians

Software Skills: Microsoft Word/Excel/ PowerPoint/ Outlook/Access

Education

Bachelors in Business Administration

Goldey-Beacom College (1985)

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