NINA GONZALES

** ***** ******

Sacramento, CA *5820

Mobile No.: 916-***-****

adxiov@r.postjobfree.com

Profile To obtain a career-oriented position, this will incorporate my experience and acquired abilities

Certified High impact Communication Skills; Introduction to Analytical Staff Work; Administrative

Classes Writing, Writing Letters, Memos & Documents; Confidence, Composure & Competence; Grammar; Microsoft Word, PowerPoint & Excel; Dealing w/upset Citizens & the Public; Verbal Communications Workgroup; Efficiency in writing; Time Quest Value Based Management; Interpersonal Communication; Adobe, CPR Certified

Experience EMPLOYMENT DEVELOPMENT DEPARTMENT 2020-2022

Office Technician/Unemployment Insurance Branch

Provide daily telephone coverage to the public, claimants and employers about California’s UI program. Respond to incoming calls and online inquiries from claimants regarding the status of claim; update profile information; and verify identity. Assist claimant with registering an online account. Review claim to identify eligibility issues. Submit requests for re-computation of wages. Provide information on various stimulus programs and benefit extensions. Identify fraudulent claims by reviewing information provided on claim application. Submit weekly fraud reports to Manager. Communicate with Information Technology support staff on resolving any computer related issues.

CALIFORNIA UNEMPLOYMENT INSURANCE APPEALS BOARD 2008-2013

Senior Legal Typist/Management Services Technician, Appellate Operations

Receive unemployment insurance appeals from Claimants and Employers submitted by field incoming offices throughout California and the Employment Development Department. Communicate frequently with parties, legal representatives and Attorneys to verify new and existing representatives. Review and analyze a wide variety of appeals to determine type, issues, validity and timeliness. This function requires the ability to make independent judgment determinations when reviewing and/or processing case file-s associated with multiple departmental programs. Detail knowledge of such programs is essential so that processing can be done in cases where guidelines are unclear. Act as expert stall resource responsible for consultation in the most sensitive and complex program areas and are involved in the development of work processes. Perform a wide variety of legal and administrative duties necessary to maintain the support function of a legal office. Review, type and process various legal correspondence, notices and forms. Make necessary changes and update Claimant and Employer addresses and personal information. Determinate eligibility requirements by reviewing submitted documents for the appeal process. Determine if case file needs to be sent for transcription and take appropriate action.

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CALIFORNIA DEPARTMENT OF PUBLIC HEALTH 2007-2008

Office Technician, Radiologic Health Branch

Screen, review and prioritize incoming correspondence prepared by the Registration and Certification Section (RCS) support staff, Managers, Supervisors, and Senior Health Physicists. Check for accuracy and consistency with policy, format and grammatical construction. Use an internal database, track and coordinate preparation of controlled correspondence, bill analyses, and assignments to insure that deadlines are met.

CALIFORNIA DEPARTMENT OF MANAGED HEALTHCARE 2006-2007

Office Technician/Personnel Liaison, Human Resources Office

Provide complex administrative, clerical and technical support to the Manager and staff. Personnel liaison between unit staff and the Human Resources Office regarding all personnel matters. Manage a variety of administrative and personal-related tasks. Post and maintain monthly attendance and leave records for departmental employees. Prepare, compose short-term research projects; develop and format a wide range of correspondence, charts, forms, flyers, listings and reports. Compile, type and prepare sensitive confidential documents and information involving issues or matters such as classification and pay, discrimination, EAP supervisory referrals, disciplinary memos, adverse actions, grievances, merit and statutory appeals, affirmative action, examinations, workers' compensation, attendance, payroll, benefits, reasonable accommodation. Provide assistance to the examination analyst in compiling and preparing examination and interview panel materials. Respond to various inquiries relating to employment opportunities, benefits, personnel or other internal policies, procedures, or processes, examinations, eligibility status, project status and employment verification. Screen and direct office calls, visitors, incoming correspondence, and have daily contact with all levels of departmental employees as well as representatives from other agencies. Ensure office supplies and equipment are inventoried, replenished, repaired, replaced; ensure updates are ordered and received for several resource manuals, subject matter newsletters, forms, benefit booklets, and other brochures and pamphlets.

CALIFORNIA DEPARTMENT OF CONSUMER AFFAIRS 2003-2006

Management Services Technician, Bureau of Automotive Repair

Determine eligibility requirements for vehicle retirement options into the Vehicle Retirement Program. Gather information to research, analyze, and compose various reports, and respond to correspondence from other state agencies, contracted stations, dismantlers, and the general public. Prepare, process, and track CAP invoices and reports. Assist in the development of procedural protocol. Perform detailed and sensitive public contact with consumers, participating dismantlers, Referee representatives, the Referee Scheduling Center, and the Test-Only stations regarding regulations, and policies and procedures associated with CAP. Conduct Vehicle Retirement follow-up surveys to gather and analyze data on vehicle replacement. Assist in the preparation of quarterly reports to the Legislature on statistical information from follow-up surveys regarding CAP eligibility, benefits, station participation, and the status of reimbursement packages and checks.

CALIFORNIA PUBLIC EMPLOYEES' RETIREMENT SYSTEM 2002-2003 Benefit Program Specialist II, Benefit Services Division

Review, research and analyze service/disability retirement applications for State, Public, County, School and Federal employees. Determine eligibility for adjustments payable to employees' service and disability benefits in accordance with the California Public Employees' Retirement Law, policies and procedures. Made on-line adjustment changes to the Retirement Information and Benefit System (RIBS), and batch input documents for submittal to key entry, sort and verify output for accuracy and completeness. Effectively respond to the more sensitive

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and complex inquiries from members, employers, and other contacts in writing, on the telephone and in person. Utilize various Personal Computer applications and information systems to provide information in a clear, correct, timely and courteous manner.

CALIFORNIA STATE TEACHERS' RETIREMENT SYSTEM 1999-2002

Pension Program Representative, Public Service Office

Provide daily scheduled telephone coverage; respond to account and system inquires from membership of 500,000 active members and benefit recipients on matters regarding benefit payments, various programs, complex issues regarding a high degree of tact and sensitivity, and critical receipt of timely and accurate payments. Interpret the California Education Code rules and regulations, policy memos, administrative directives, management Memorandum, STRS benefits and all STRS programs. Review, research and analyze members' file utilizing the on-line computer system for past transactions, account information, for clarification and accuracy of benefit payments. Consult and provide information to members with their current account status and up-to-date reference materials to ensure the most current and accurate information are provided. Communicate with other areas within the agency to ascertain accurate processing of information and to ensure timely payment of benefits. Calculate and establish billings on the Active Receivable System for members who request to redeposit funds previously withdrawn or purchase additional service credit to enhance their benefit at time of retirement.

CALIFORNIA COMMISSION ON TEACHERS CREDENTIALING 1997-1999

Office Technician, Professional Services Division

Maintain California Public School System database contracted with the California Commission on Teachers’ Credentialing. Provide technical assistance to Professional Services Division Consultants. Review, research, and analyze program standards in accordance with the California Education Code rules, regulations and department procedures. Coordinate and plan monthly panel meetings, prepare and process travel expense claims for Consultants and volunteered panel members in attendance of panel meetings.

STATE WATER RESOURCES CONTROL BOARD 1996-1997

Word Processing Technician, Aboveground Tanks/Border Control

Maintain AGT/SLIC cost recovery database information submitted by property owners for oversight cleanup. Assist the Aboveground Tanks and Spills, Leaks, Investigations, and Cleanup programs with responsibility party billing, including record reconciliation, data entry, invoicing, payments, and receipts, filing, and responding to telephone inquiries. Track and log training expense information on Excel spreadsheets to oversee all training costs.

STATE WATER RESOURCES CONTROL BOARD 1988-1996

Office Assistant, Underground Storage Tanks/Local Oversight Program

Review, analyze and calculate Local Oversight Program invoices associated with cleanup cost. Generate cost recovery bills to responsible parties for reimbursement of oversight cleanup. Maintain Local Oversight Program (LOP) cost recovery database information submitted by property owners for oversight cleanup. Review contracts submitted by local agencies participating in the Local Oversight Program. Track and log training expense information on Excel spreadsheets to oversee all training costs. Maintain Local Oversight Program (LOP) site-specific database information submitted by local agencies for oversight cleanup. Review quarterly site-specific reports and program management charges to ensure information is accurate and updates on a quarterly basis. Establish and maintain files for the Payments unit; review for accuracy and completeness.

References upon request.

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