Resume of Michel Dolores Francke

Personal Details

Name and Surname: Michel Dolores Francke

Phone Number: 081*******

ID Number: 760**********

Residence: No 7 Cloete Street Ext 9 Eldorado Park

Matriculated: 1992 - Johannesburg

Criminal Record: No

Marital Status: Single

Dependants: 2

I have a bubbly personality and enjoy working with people from all walks of life. I like to face challenges of responsibilities by always treating the clients of our Service Providers with respect.

I have years 14 years working experience, and this has contributed significantly in being an office Admin Assistant,Switch board operator and debtors Clerk. I strive to provide the best service to our Service Providers.

My goal is to work for a stable company with the opportunity to learn and grow.My strong point is to work under pressure and to deliver good quality work which I can be proud of. Employment History

Jan 2017 - Mar 2020 Macs Automotive

Position Type: Receptionist & Switch board operator

- Handling of cash and debit collecting of cash - Filing.

- Liaising with Customers - Handling daily Banking.

- Completing all relevant documents and email to Customers

- Complying with all the guidelines and processes in terms of what customer service providers requests. Core responsibility to collect full arrears outstanding on their accounts. - Buying Office Stationery.

- Liaising with internal and External customers.

- Completing Meeting request and taking minutes of the meeting.

- Dealing with all relevant customers complaints.

- Overall management of staff’s wellbeing and problem solving

- Core responsibility on Dealing with irate clients.

- Invoicing of commission payable to staff

- Wages

- Creating user passwords for customers to excess our price catalogues online.

- Handling of stock taking inside the warehouse

- Handling all complaints and queries for customers

- Dealing with managers from different regions for our online catalogues

- Email Invoices to customers by passing a credit notes.

- Tracking vehicles on system by pulling update reports.

- Phoning customers on arrears amount owing for the past 60 days to 90 days.

- Handling companies’ petty cash

- Handled card payment reversals on speed point machine.

- Admin Analyst drafting up documents for 2 branch managers.

- Dealt with Social Events for company’s dress code by ordering the staff uniform

- Bookings of board room meetings and arranging of flight bookings

- Bookings of broad room meetings by arranging training and food for trainees

- Answering of switchboard and transferring calls

- Ordering of stationery on a monthly basis

- Printing daily banking recon sheets for accounts Apr 2005 – Apr 2015 ABSA BANK

Position type: Customer Services Assistant & Management Hosting

- Dealt with customers face to face on daily basis.

- Handled of banking transactions for customers

- Migrating customers to ATM

- Handled of EFT transfers from one bank to another

- Opening of saving and investments accounts and all other credit landing products

- Assisted customers with debit order reversals and cancelation of debit orders.

- Handled all fraud related queries on customers account when fraud was committed.

- Handled Fica process of government law by submitting proof address and identity documents to see if client is a south African citizen if it is the correct customer Infront of you.

- Handling of risk compliance which was called CASSA system to prevent fraud and losses.

Jan 2001- Feb 2005 SANLAM INSURANCE

Position Type: Sales assistant Broker

- Handled customers accounts by opening of new investments accounts.

- Uploading information on the system for customers - Opening and closing off accounts on customer’s profile

- Make funds available on customer’s account.

- Answering of switch board

- Handled of outgoing and incoming calls by phoning customers about our product and services.

- Handled filling system by keeping a record.

Education

Dec 1992 Matric – Johannesburg

- English

- Afrikaans

- Biology

- bus

- Geography

- History

-

Languages

Business Economics

- Afrikaans – Read, Write and Speak

-

Skills

English – Read, Write and Speak

- Great communication skills - Team player

- Fast learner - Assertiveness

-

Computer Literacy

Problem solving skills - Time Management

All: Microsoft Applications

MS: Outlook/ Internet

Windows 95

SAP

Windows 98

Windows 2000

Excel

EDUCATIONAL QUALIFICATIONS:

Call Centre Diploma

Certificate first Aider

Certificate in banking Compliance Licence

Certificate in Net Star Vigil Cloud Tracking of motor Vehicle Cheese making Certificate.

References:

Macs Automotives: Philip De Meyer: Manager

Daniel David’s: Manager

( 011- 498 0736) – (062-***-****)

Absa Bank: Charlene Dylan: Manager

074 789 49

Sanlam Insurance: Chris Naidoo: Died

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