Administrative Assistant Customer Service/Secretary
Resume:
Katherine Taylor
Monroeville, PA *****
********************@***********.***
PROFESSIONAL Systematic Administrative Assistant with successful experience in fast-paced office settings.
Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Work Experience
secretary
families uinited network inc
May 2022 to Present
answer phone, type office letters to all the children and there families, use word, access and excel i also scan documents into evolve, collect mail, i enter in referrals from other agencies.. I assist the supervisor if they need help with there work.
Work History Administrative Assistant II
UPMC - Pittsburgh, PA
August 2002 to October 2021
● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
● Coached new employees on administrative procedures, company policies and performance standards.
● I was check in and did check out sometimes, for a busy OB/GYNE Office.
● i verified all demographic and insurance information in the computer, we were chartless and we operated under epic.
● during my time there, i also, scheduled and billed surgeries for the doctors.
● i also used navinet to obtain authorization for surgeries and to verify insurance.
● i also typed letters and the fax machine on a regular basis Education
Associate in Science (AS)
Skills
• SKILLS (10+ years)
• Microsoft Office (10+ years)
• Appointment
• Employee
• Professional and Coordination Communications Courteous
• Task Prioritization
• Fast Learner
• Confidentiality and Data
• Multitasking and Time
• Reception Duties Protection Management
• Administrative Procedures
• Judgment and Decision
• Multi-Line Telephone
• Problem Solving Making Systems
• Cleaning and Sanitizing
• Strong Organizational
• Document and File
• Staff Orientation and Skills Management Training
• Office Equipment
• Clear Communication Operation
• Mail Routing and
• Ease with Computers and Distribution Technology
• Electronic Records
• Verbal and Written Management Communication
• High Volume Phone
• Meticulous Attention to Inquiries
• Clerical Experience
• Epic
• Insurance Verification
• Medical office experience (10+ years)
• Medical Records (10+ years)
• Medical Terminology
• Medical Scheduling
• HIPAA
• ICD-10
• Patient Care
• Transcription
• QuickBooks
• CPT coding
• Medical coding
• Medical billing
Assessments
Attention to detail — Familiar
April 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Medical billing — Familiar
February 2022
Understanding the procedures and forms used for medical billing Full results: Familiar
Protecting patient privacy — Familiar
February 2022
Understanding privacy rules and regulations associated with patient records Full results: Familiar
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Completed
December 2021
Identifying and resolving common customer issues
Full results: Completed
Administrative assistant/receptionist — Proficient December 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
March 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Familiar
December 2021
Responding to customer situations with sensitivity Full results: Familiar
Work style: Conscientiousness — Proficient
March 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Spreadsheets with Microsoft Excel — Completed
December 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Principles of accounting — Completed
December 2021
Preparing financial records according to federal policies Full results: Completed
Filing & organization — Familiar
March 2022
Arranging and managing information or materials using a set of rules Full results: Familiar
Work motivation — Highly Proficient
March 2022
Level of motivation and discipline applied toward work Full results: Highly Proficient
Retail customer service — Familiar
March 2022
Responding to customer situations in a retail setting Full results: Familiar
Customer service manager — Familiar
December 2021
Managing customer service representatives and resolving customer issues Full results: Familiar
Advanced attention to detail — Completed
December 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Call center customer service — Familiar
December 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Office manager — Completed
December 2021
Scheduling and budgeting
Full results: Completed
Recruiting — Completed
March 2022
Managing the candidate sourcing and selection process Full results: Completed
Inside sales — Completed
April 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Bookkeeping — Completed
April 2022
Calculating and determining the accuracy of financial data Full results: Completed
Working with MS Word documents — Completed
April 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Managing accounts in QuickBooks — Completed
April 2022
Using QuickBooks software to manage business financials Full results: Completed
Sales skills — Completed
February 2022
Influencing and negotiating with customers
Full results: Completed
Data entry: Attention to detail — Highly Proficient March 2022
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Basic computer skills — Completed
April 2022
Performing basic computer operations and troubleshooting common problems Full results: Completed
Written communication — Familiar
April 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Scheduling — Familiar
April 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
Verbal communication — Familiar
April 2022
Speaking clearly, correctly, and concisely
Full results: Familiar
Social media — Completed
April 2022
Knowledge of popular social media platforms, features, and functions Full results: Completed
Proofreading — Completed
April 2022
Finding and correcting errors in written texts
Full results: Completed
Analyzing data — Completed
April 2022
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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