*** ***** **

Fort mill SC *****

803-***-****

Rawan Z. Omar

adxin9@r.postjobfree.com

Dear Sir/Madam,

I'm looking up for marketing position opportunity with your team, and believe that my education and employment background, as well as my success in management are appropriate to join the group.

I have proven my motivation, sales expertise, management and operational skills, I also know that my experience in management, customer service and interpersonal skills make me a prime candidate to work with you.

The majority of my professional experience has been in a department stores in which I've successfully led my team to achieve our plan. The tools and technique I have developed from my education and experience background applied directly to the skills that helped the marketing needs proven the leadership skills and the ability to guide and direct what I have from resources to maximize the business let me have outstanding track record of building a critical team in the region.

Thank you very much for considering my application for candidacy.

Regards,

Rawan Z. Omar

OBJECTIVE:

To obtain a position where I can maximize my experience and skills in management, quality assurance and customer service.

EXPERIENCE:

Retail Banker

Dec/2022-Current

* Managing checking and savings accounts

*Consulting customers on bank's financial services such as lines of credit and mortgages

*Approaching and signing on new customers

*Cross-selling products and services

*Cooperating with the branch colleagues to maintain high-quality customer service

Performing certain clerical tasks such as filing

*Responding to customer's questions and complaints helping to solve them

* Dealing with some sensitive and difficult financial situations for our clients .

Hello neighbors LLC

4847 Charlotte hwy

Clover SC 29710 Assistant Manager .

FEB/ 2019-April./2020

• Participating in planning and development of all activities regarding the work place atmosphere .

• Training of new staff and developing methods of work place services.

• reviewing and following all comments from the very higher management .

• choosing the best cleaning materials and hygeines in the market and signing contracts with the providers to insure the best quality of materials.

• Hiring and firing the employees and the stuff.

• review the staff performance through targets of work load.

• I helped as a cashier and scheduling the employees

Cosmetics /Accessories / Handbags/ Fine Jewelry/ Intimates Apparel Manager USA

Nov./2013- April 2014

Sales and Customer service responsibilities:

• Meeting the departments sales goal through training, coaching, managing sales staff.

• Providing training and communication of the Belk Customer First Program and standards to the sales staff to ensure that associates

approach and offer quality service.

• Motivate and coach sales associates to meet/ exceed approach rate, sales per hour, unit per transaction and credit application goals.

• Ensure shrinkage control on their area through the continual management of associates.

Merchandising and Presentation by:

• Communicating with the store manager and the head quarter regarding merchandise issues and needs.

• Consistently presenting merchandise according to the company visual standards.

• Coordinating timely floor setup for all promotional activity.

Sales Team Development by:

• Communicating developments needs with the associates, set goals and identify areas for improvement .

• Recruiting, Interviewing and Selecting quality associates and ensuring all positions are filled.

• Providing effective coaching in order to improve performance of all area associates.

• Recognizing associates performance and motivate them to improve the best customer service.

Chanel Counter manager and make up artist. (Dillard's). USA

October /2006-April/2012

• Managing all counter operations, including driving sales, scheduling, training, ordering supplies, retail inventory management,

employee relations, etc.

• Communicating, driving and exceeding financial goals.

• Maintaining highest level of customer service from all employees.

• Educating, maintaining and creating standard of spa service and national events in order to lead high retail sales practices.

• Coaching sales team on up-selling and selling techniques.

• Interviewing new staff and communicating with Human Resources director regarding all new hire and employment issues.

• Reviewing financial and operating results to determine where the spa and the events stands relative to budgeted sales, expenses and payroll.

• Educating and selling clients on services and retail products.

• Identifying problems and developing sound plans for resolution.

• Ensure keeping and recruiting new clients to generate business.

• Planning,arranging and developing national events along with the vendors support.

• Maintaining visual standards, including merchandise presentation, signage, lighting, and general maintenance if needed.

ACHIEVEMENTS

• 2013-2014 Accomplished the highest sales record within the store having 12% increase vs last year.

• Created and added 6 different national events.

• Increased the staff members for the department from managing 25 employees to 32 in one year according to

the sales increase.

• Beat the division numbers for opening Credit application.

• Won achievements performance certificate as the exceeding the plan and being the best coach I can be.

• 2012 national event for Lancôme Dillard's south park (as it was the first time to be done in south park were we

went 20% above the targeted budgetary plan in 6 hours).

• 2010 Awarded certified Lancôme elite for the whole entire company in USA as counter manager performance

• 2008 won Chanel mystery shoppers for the northern division.

SKILLS

• Leadership skills: Networking, Ethics and Integrity, Public Speaking, Professionalism and Etiquette, Publicity and

Promotion, Team building, and Work in diverse environments

• Language Skills: English and Arabic (fluently)

• Computer Skills: Microsoft Office (Word, Excel, and Power Point)

QUALIFICATIONS:

• Dynamic personality that inspires people to want to work for me.

• Communication abilities and sales skills.

• Youthful and very mature, willing to learn and grow, passionate about achieving and challenging position that leads to the business success.

EDUCATION

• BSC. Public Administration (Yarmouk University/Jordan) 5 years

• Computer courses 3 months

• Secretary course 6 months

• Beauty skin trainings with Shisedo 3 courses

• Beauty skin training with Chanel 8 courses

• LANCOME full product range training

PERSONAL DETAILS

• Date of Birth: Aug/ 30/ 1978

• Marital Status: Married.

• Languages: Arabic (Mother tongue)

English (Fluent)

Activities:

• Internet and web search.

• Self-Development and being updated with all new cosmetic products

• Attending Fashion show

• Attending management, customer service and human resource seminars.

References and certificates can be provided upon request.

Contact this candidate