Objective

To obtain employment in a position where my skills and strengths can be utilized extensively in a rewarding environment.

Education

Purdue University Global May 2023

Bachelor of Science, Information Technology – Network Administration

Houston Community College Houston, TX December 2012

Associate of General Science

Technical Skills

Customer Service – Inquiries, Conflict Resolution, Inbound/Outbound Calls

Clerical – Microsoft Office Knowledge (Word, Excel, Outlook, Visio, PowerPoint,)

Technology – PC, Android, Mac, Windows, Database, Networking

Inventory – Item Quantity, Auditing, Shipment Quantity, Scanning

Professional Experience

Personal Shopper Retail Customer Service

Sams Club Houston, TX June 2019 – May 2023

Awarded Associate of the Month in 2020 and 2021 and nominated for Associate of the Year 2020 and 2021

Positive Reviews from customer feedback

Cart Attendant 1 Yr. Produce Associate 2 Yrs.

Telemarketer Call Center

Charity Clothing Pickup Houston, TX Oct. 2017 – June 2019

Trained dozens of new employees

Acted as Assistant to Supervisor

Received performance-based bonuses for exceeding 100 confirmed donations

Multimedia Creator Production Editing

Freelance Houston, TX Jan. 2014 – Dec. 2018

Edited commercial for boxer Darwin Price

Recorded, produced and wrote hundreds of original music pieces

Civil Engineering Intern Assistant

Chesterfield Engineering Houston, TX July 2010 – Aug. 2012

Created a client history system

Observed and assisted Senior Civil Engineer

Additional Education

Alison Learning

Diploma in Reception Skills May 2023

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