Virtual Assistant Customer Service

Toronto, Canada

**/**** - **/****

Blue J Legal

Artificial Intelligence Intern

AI company that specializes in developing AI-powered solutions for legal research and analysis

• Build a new neural network model for TTS and then optimized network architecture

• Reviewed constantly the customer feedback and then suggested how to improve processes and service levels

• Analyse more than 5 network models and fixed 3 critical error in architecture

• Experienced using Numpy, Scipy, Matplotlib, and Scikit-learn to build simple Neural Networks and Data Analysis. Toronto, Canada

04/2015 - 04/2016

Toronto, Canada

09/2020 - 04/2023

integrate.ai

Artificial Intelligence Engineer

AI company that focuses on developing AI-powered solutions for customer engagement and other applications

• Design and execute well-engineered, easy-to-maintain, reliable, and bug - free code for various company applications in collaboration with other AI engineers, data scientists, programmers, and software personnel

• Developed a Natural Language Processing System that increased customer satisfaction ratings by 30% on Integrate.ai Virtual assistant platform

• Redesigned the architecture of AI-driven chatbot, leading to a 40% reduction in response time

• Collaborated with data scientists to develop an AI-powered recommendation engine that improved customer retention rates by 15%

• Design, test, and deploy new artificial intelligence functionalities for 8 major projects of the company worth $5M in total

• Coordinate all technical and developmental issues/risks identified during the process to the team of 10+ AI engineers to formulate and initiate appropriate course of actions to ensure the timely completion of the version upgrade

• Author sophisticated and optimized codes for different games to boost the reusability of standard modules Ada Support

Artificial Intelligence Programmer

AI company that specializes in developing AI-powered solutions for customer service and other applications

• Collaborated with the software team to execute effective strategies to attract a large number of clients, increase engagement, and expand the current customer base through artificial intelligence and big data analysis

• Contributed innovative ideas to improve the technology in IoT security, resulting in a 28% increase in business revenue in the second quarter

• Worked alongside a team of AI personnel to develop, test, and deploy software that effectively detects threats, through artificial intelligence and machine learning principles to secure various IoT applications

• Accelerated chatbot model using Cloud and GPU - brought 6 times speed up with tiny performance decrease

• Consulted with managers to determine and refine machine learning objectives and developed ML algorithms to analyze huge volumes of historical data to make predictions

• Expertise in using PyTorch, Tensorflow, and Keras to train and deploy CNN, LSTM, and other Sequence models Skills

Expert Area:

Natural Language Processing ChatGPT Computer Vision Chatbot Development Chatbot Integration Audio Processing Text-to-Speech Neural Network Design

Cloud Experience: Google Cloud Platform Amazon Web Service Lamda Cloud Programming Languages: Python C++ Java Android

Libraries: PyTorch Tensorflow OpenAI Numpy Scipy Matplotlib Scikit-learn Pinecone Transformers Flask Django Familiar IDEs: PyCharm Sublime VSCode HuggingFace Google Colab Kaggle Innovative Artificial Intelligence Engineer with 8 years of experience in application design, development, testing, and deployment. Highly experienced in writing codes and algorithms as well as building Complex Neural Networks through various programming languages. Extensive Experience covering NLP, Computer Vision and Generative AI. Special Talent in Audio Processing and TTS. Experience

GINGER SMITH

Artificial Intelligence Engineer

**************@*****.*** github/gayanMatch

Summary

04/2011 - 04/2015

EDUCATION

York University

Bachelor of Computer Science

Strengths

Talented in Audio Engineering

Great skills in Voice conversion, Emotion

Editing, Scripting

Innovative Idea

Creative work and Efficient Algorithm

Design

Brought significant speed up and

performance improvement

Data Science Experience

Great Experience in Data Analysis and

Data Visualization

Languages

Chinese Native English Proficient

Contact this candidate