Albie Alvarado

*** ******* **, *******, ******* *2828 • 407-***-**** • adxim3@r.postjobfree.com

Objective

To obtain a position in which I can utilize my skills to the company’s benefit while allowing room for my personal and professional growth. Skills/Applications/Languages

Extremely organized, detail orientated, highly motivated, quick learner, assisting others in developing/maintaining order combined with extraordinary communication, customer service, and negotiation skills.

Microsoft Word, Microsoft Excel, Outlook Express, Type 55 Words Per Minute Fluent in English and Intermediate in Spanish

Work Experience

Florida Dolphin Tours/Sky Limousine Orlando, FL 4/2005-6/2011 Customer Service Supervisor

● Supervised front office operations and provided customer service

● Provided telephone, online, and face-to-face customer service/support within the office (handling an average of 95 calls/internet inquiries daily)

● Managed a total of five customer service agents, ten drivers, and guides

● Handled all reservations booked by tour operators in the United Kingdom

● Responsible for calling all vendors for the scheduled trips to confirm numbers

● Appropriately managed scheduling of buses for next day’s excursions

● Scheduled all tour guides and provided sufficient paperwork for their daily responsibilities

● Responsible for employee weekly scheduling; inventory and ordering office supplies Embassy Suites Orlando, FL 7/2002-1/2005

Front Desk

● Responsible for answering and operating a five-line phone system

● Supervised day to day operations for the administrative office

● Handled 100% of the customer service inquiries and consumer disputes regarding service or billing issues with satisfaction increase

● Scheduled client reservations; responsible for guest check in and out; and use of cash register for transactions

Joissu Products Orlando, FL 9/2000-6/2002

Customer Service Representative

• Received inbound calls dealing with customer inquiries and business relations

• Placed orders, completed transactions, billing inquiries, and disputes

• Relayed information on shipping information and return policy

• Handled 10-line PBX system

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