Customer Service Collections Agent

Professional Summary

Skills

Work History

CAMMY MATTHEWS MCROBERTS

Owensboro, KY 42301 214-***-**** ***************@*****.*** Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail- oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Willing to work remotely from home. Customer Service

Outbound Customer Service

Billing Inquiries

Customer Complaint Resolution

Inbound Customer Service

Customer Relations

Outstanding Communication Skills

Customer Account Management

Issue and Complaint Resolution

Call Volume and Quality Metrics

Sales and Upselling

Feb 2022 - Current

Remote

Customer Service/Collections Agent

Purpose Financial-Advance America

Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Facilitated communications through management of inbound and outbound customer calls. Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Responded to customer requests for account servicing. Collected funds from delinquent customers and minimized loss Directed day-to-day collections functions

Met customer call guidelines for service levels, handle time and productivity. Educated customers about billing, payment processing and support policies and procedures. Education

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities

Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%. Jun 2006 - Aug 2015

Frisco, TX

Licensed Insurance Agent

Bollom And Parker Insurance Group

Calculated quotes and educated potential clients on insurance options. Obtained underwriting approval by completing application for coverage. Recommended type and amount of coverage

Attended continuing education courses

Reported policy changes and company conditions affecting customer satisfaction. 1982

Owensboro, KY

High School Diploma

Owensboro High School

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