TONJA WEHRMAN

Whitehouse, TX ***** 903-***-**** adxilh@r.postjobfree.com

SUMMARY

Dedicated and organized Operations Manager with over 8 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.

EXPERIENCE

03/2022 to 03/2023 General Manager

Atria Senior Living Tyler, TX

Responsible for leading the day-to-day operations of the community, including full property and loss responsibility and serving as the community sales leader.

Led the development and implementation of all sales and operations strategies and tactics for the community consistent with Company's objectives. Regularly communicated performance with Regional Vice President.

Developed and implemented successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary. Recruited and trained team members, has a direct supervisory responsibility for team members in order to create and maintain a highly functioning environment, maintaining high customer satisfaction ensuring a quality-oriented workforce.

Development of operational budgets and capital requirements, including forecasting and approving all expenses.

Developed in-depth project plans that include project timelines, cost estimates, and resource requirements. Verified projects meet audit, compliance, and focus on budget control, and company policy requirements.

01/2022 to 03/2022 Property Manager

Sunridge Management Group Dallas, TX

Managed the day-to-day operations of the property including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection and delinquency management), property P&L, and property marketing in accordance with company standards.

Collaborated with investors on key owner issues with focus on implementing strategies to align with client's business objectives. Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies.

Developed and implemented project tracker or calendar to meet and maintain standards.

Liaised between departments, vendors and clients to monitor project expenses.

Processed and managed accounts payable, accounts receivable, driving accuracy, on-time payment vendor invoices, and collections. 10/2020 to 12/2021 Senior Property/Asset Manager

ETXPG LLC Tyler, TX

Oversaw residential/commercial portfolio provided recommendations on asset acquisition by conducting risk analysis.

Prepared financial reports, reviewed and implemented policies, and developed strategies to maximize asset growth.

Applied investment knowledge to upgrade investment portfolio content to maximize revenue growth.

Prepared and presented investment strategies to potential investors, tailoring services to fit needs.

Processed and managed accounts payable, accounts receivable, driving accuracy, on-time payment vendor invoices, and collections. Built and established strong partnerships with project engineer, construction, and vendors managing workflow throughout construction. Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.

Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.

Prepared cost estimates for projects of varying sizes. 11/2019 to 10/2020 Property Manager

BH Management Services, LLC Tyler, TX

Responsible for the successful day-to-day financial, administrative, sales and marketing and maintenance operations of the community while ensuring company standards are achieved and excellent customer service is delivered.

Directly supervised the onsite staff and facilitates the successful management of the property. Recruit, train, supervise, develop, and mentor staff in accordance with company policies, procedures, and directives; conducts performance evaluations, and corrective action as needed.

Reviewed monthly income and expense reports and reports on any variance from budget; coordinated collection and documentation of all revenues following lease obligations of tenants and the owners' policy on accounts receivable; collects delinquent accounts promptly in adherence to company policy; Prepared related weekly/monthly property operational and financial reports to include, but not limited to: petty cash, variance, leasing, renewal, financial. 11/2015 to 09/2019 Community Director

FPI Management, Inc, on Chimney Rock Tyler, TX

Supported and executed the Company's strategies related to property management operations by directing the team members on the assigned portfolio and by implementing the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives. Reviewed, analyzed, and interprets market data to identify emerging trends that may impact the performance of the portfolio, and works with the regional manager and others to develop and implement market plans that drive occupancy and revenue growth. Ensured that the appearance and physical aspects of the properties meet the Company's and owner's established standards through routine site and safety inspections, and communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio.

Coordinated work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices, and ensuring open communication between consultants and Company and vendor project team members.

05/2014 to 10/2015 Admissions Coordinator

Louis Peaches Owen Heart Hospital Tyler, TX

Oversaw admissions operations and in consultation with Medical Practitioners, Nursing/Clinicians, and Business Office staff, assists with appropriate patient placement and compliance with applicable standards in the completion of preliminary paperwork and confirming that all insurance benefits coverage meets standards of admission as dictated by policy.

Supported the Hospital Finance Operations team through creation and review of standardized analysis and reporting of financials and operational opportunities across hospital operations. Translated the organization's financial health and provide insightful KPIs to share with decision-makers to form a holistic picture of the organization's fiscal health.

EDUCATION AND TRAINING

Expected in 05/2024 Bachelor's: Business Administration And Management Southern New Hampshire University Hooksett, NH

05/2002 Associate of Science: Science

San Juan College Farmington, NM

SKILLS

8+ Years of Strategy, Operations,

and/or Project Management

B2B

Budget Control

CRM Software

Commercial/Residential Portfolio

Management

Complex Problem Solving

Conflict Resolution

Customer Relationship

Management

Excellent Verbal and Written

Communication

In-Person and Telephone

Interviewing

Microsoft Office

Multi-Unit Operations

Management

Operations Management

Ownership Mentality

Performance Monitoring

Project Management

Policies and Procedures

Implementation

Recruiter

Management/Specialist

Reports Generation

SQL Database

Stakeholder Relations

Team Leadership

Training Development and

Execution

Vendor Relations

Work Planning and Prioritization

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