Customer Service Business Office
Resume:
ERIC
CONWELL
ABOUT ME
Seasoned, professional technician with
over 20 years of experience in
communications. Apt and responsible
employee capable of providing stellar
outcomes as well as extraordinary
customer service.
CONTACT
PHONE:
Location:
Park Forest, IL
(Willing to travel within 20 miles)
EMAIL:
**************@*****.***
Education:
July 1995
Associate Degree – Electronic Engineering
SKILLS
Communication and customer service
Interpersonal and technical
Attention to detail and organized
Training and supervisory experience
Assembled, installed, configured, and
termination of cooper wire
(CAT-5 & CAT-6)
Diagnostic testing of phone lines
Acterna DSAM-1500 meter,
Tempo sidekick meter, JDSU Smart meter
& Volt and Ohmmeter multi-meter
Punch down tool experience
Electronic experience (Diagram
Schematics)
Soldering Experience
WORK EXPERIENCE
E.C.’s Wiring
Contractor
Park Forest, IL
April 2001 - Present
Determine proper method, equipment, and materials to complete phone wiring
Determine pricing based on work and time estimates Pre-wire new homes for future communication use
Perform all business marketing and business expenditures Knowledgeable and experienced in safety protocols for working on phone line poles as well as 2-piece extension ladder Troubleshooting skills of phone systems (digital and non-digital) AT&T
CP&M Technician
Chicago Heights, IL
December 1996 – April 2021
Professionally trained by AT&T – Certified technician Installed and repaired all services AT&T offered
Worked with phone as well as internet services
Experience with customer escalations and resolving difficult service tickets
Communicated with dispatch and business office to facilitate thorough completion of tickets
Copper and data phone line provisioning
Knowledgeable and experienced in safety protocols for working on phone line poles as well as 2-piece extension ladder Trained new technicians in the field
Supervised a team of 2-5
Maintained company vehicle and company property (I-Phone and I- Pad)
Contact this candidate