Customer Service Cashier Team
Resume:
Professional Summary
Experience
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Skills
Hi, I'm Christina Thomas.
Dependable Customer Service industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
adxiit@r.postjobfree.com
406 Walter Todd Dr, Frankf
ort, Kentucky 40601 USA
Maintenance service
promotion
Maintenance service sales
Foodservice recordkeeping
Inspections and
maintenance
Financial statements
Website maintenance
Financial analysis software
Financial performance
analysis
Mechanical tools
maintenance
Emergency maintenance
Service Management
Visitor services
Service team support
Skincare services
FINANCIAL SERVICE MAINTENANCE Dec 2020 - Current
Adecco, Frankfort, Kentucky United States
Completed all assigned tasks prior to shift end.
Reviewed activities regularly to identify opportunities for improvement.
Maintained good working relationship with co-workers and management.
Required minimal oversight to complete job tasks, meeting all deadlines and goals.
COOK SHIFT LEADER Dec 2017 - Oct 2020
Waffle House, Frankfort, Kentucky United States
Analyzed recipes to determine menu prices, factoring in food, labor, and overhead costs.
Rotated stock correctly to maintain freshness and reduce waste. Met with customers to discuss menus for special events, including weddings, parties, and banquets.
Maintained kitchen equipment and appliances, completing repairs or ordering replacements to keep kitchen operations at peak levels.
Met customer service standards consistently, responding quickly to special requests and concerns and maintaining exceptional standards.
Monitored inventory and placed timely orders for fruits, vegetables, meats, and other products to meet production requirements.
Trained and developed staff, including cross-training employees to enhance culinary and operations skills.
Promoted safe work environment for co-workers and customers by enforcing regulatory compliance.
Kept kitchen staff in full compliance with meal service presentation requirements.
Built, strengthened, and maintained cooperative relationships and oversaw performance-oriented environment.
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Controlled waste of food product and labor costs.
Followed all safety and sanitation guidelines and regulations. Obtained daily production schedule and preparation requirements from chef.
Memorized and utilized serving portion sizes and all basic meal prep procedures.
Prepared all food items as directed in sanitary and timely manner.
Prepared and cooked food in quantities according to menu and number of persons to be served.
Prepared components of each dish on menu using recipes. Managed kitchen activities, including food ordering, receiving and inventory, budgeting, scheduling, and oversight of [Job title]s.
Set up and stocked stations with all necessary supplies. Organized and prioritized preparation of food items. CLICKLIST ASSOCIATE Jul 2017 - Nov 2017
Kroger Inc., Frankfort, Kentucky United States
Promoted item sales by updating signs and directing customers to target products.
Counted, sorted, or weighed incoming articles to verify receipt of items on requisition or invoices.
Maintained an efficient and organized storage area to easily find desired items.
Helped customers select the best fitting merchandise to fit their needs.
Completed orders for new and established customers, including locating merchandise, packaging items and handling the associated documentation.
Restocked shelves, racks and bins with the latest merchandise in attractive displays.
Kept inventory records accurate by conducting routine counts and complete audits of the available products.
Coordinated with the company's vendors to obtain replacements or refunds for damaged and defective items.
Inspected and measured tools and equipment for defects and reported damage or wear to supervisors.
Tagged merchandise for sale and retagged sales items with new pricing to increase the sales chance.
Followed established guidelines and procedures.
Maintained good working relationship with co-workers and management.
Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets. Reviewed incoming orders for mistakes to maintain accurate inventory levels.
Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Required minimal oversight to complete job tasks, meeting all deadlines and goals.
Completed all required paperwork within anticipated timeframes.
Reviewed activities regularly to identify opportunities for improvement.
Kept work area organized and clutter-free.
Finished all tasks and job duties, adhering to deadlines to avoid delays.
CASHIER TEAM LEAD Aug 2016 - Jun 2017
BellStores Inc., Bolivar, OH United States
Monitored customer flow and adapted cashier assignments to minimize wait times.
Cultivated pleasant and cooperative work environment for cashiers.
Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution. Handled exchanges, returns and escalated customer complaints according to company policy.
Checked prices on request of customer or when products cannot be properly scanned.
Managed checkout area and observed customer and cashier interactions, intervening to resolve disputes or provide information.
Observed cashiers to spot performance issues, security problems, and unauthorized behaviors.
Set up and broke down cash drawers daily, including counting funds, identifying total discrepancies, and resolving problems with cashiers.
Kept drawer currency sorted, wrapped, and organized. Scheduled breaks for cashiers during shifts and timed returns to maintain coverage.
Maintained adequate cash and change on hand for cashiers. Reviewed employee timesheets and signed off on hours and absenteeism.
Completed accounts receivable reconciliations and prepared daily deposits.
Placed new orders for cashier supplies and kept teams replenished with paper, bill check pens, and other needs. Led regular meetings with cashiers and organized retraining to keep all team members operating at same level.
Assisted cashiers in balancing cash tills at close of shift. Processed daily receipts for purchases, refunds, and exchanges. Trained cashiers on store policies and performance standards to maintain optimal customer service levels.
Opened up and operated cash register to relieve long lines at Education
peak shopping times.
Cut checks to customers or vendors to meet accounts payable needs.
Kept cashiers stocked with paperwork for loyalty programs, credit card applications, and other current promotions. Conversed with customers about experiences, needs, and upcoming promotions to maximize brand loyalty.
Directed team to maintain consistent stock levels and organized shelving around cashier areas.
Reconciled excess cash on hand to maintain security standards and prevent losses.
HIGH SCHOOL DIPLOMA - GENERAL
May 2005
Harrodsburg Independent, Harrodsburg, Kentucky United States Graduated in top 15% of class.
Graduated with distinction.
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