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Kitchen Staff Customer Service

Location:
Marlow, OK
Posted:
June 04, 2023

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Resume:

TOMMY SORRELS

adxiie@r.postjobfree.com 580-***-**** Duncan, OK 73533

Summary

To obtain a restaurant manager position in a high Pace performance base company with the opportunity for growth and advancement.

Skills

● Cooking Instruction

● Relationship Building

● Critical Thinking

● Team Building

● Training & Development

● Organizational Skills

● Reliable and Trustworthy

● Customer Service

● People Skills

● Team Management

● Conflict Resolution

● Active Listening

● Friendly, Positive Attitude

● Work Ethic

Experience

Brookridge Retirement Comm Lawton,

OK

Dietary Director

05/2018 - 03/2020

● Developed diets to meet nutritional requirements for people with special conditions.

● Helped individuals manage chronic illnesses with dietary management strategies.

● Performed full nutritional assessments.

● Evaluated unique nutrient and energy requirements for each patient based on BMI, lifestyle and individual medical issues.

● Created new dishes to develop healthier meal options for patients.

● Demonstrated leadership by making improvements to work processes and helping to train others.

Territory Golf Club Duncan, OK

Executive Chef

06/2016 - 02/2018

● Managed kitchen staff team and assigned various stages of food production.

● Planned and prepared food product orders to maintain appropriate stock levels.

● Purchased ingredients from local farms to benefit environment and reduce costs.

● Assessed inventory levels and placed orders to replenish goods before supplies depleted.

● Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.

● Developed long-term business relationships with food vendors to find and purchase ingredients at cost-effective rates.

● Streamlined kitchen processes to shorten wait times and serve additional guests.

● Provided excellent professional development opportunities for staff.

● Focused on customer satisfaction, creating delicious cuisine to impress diners.

● Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.

● Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.

University Place Nursing And

Rehabilitation Center Abilene, TX

Dietary Director

04/2009 - 08/2016

● Developed diets to meet nutritional requirements for people with special conditions.

● Notified registered dietician of individuals identified as high-risk.

● Helped individuals manage chronic illnesses with dietary management strategies.

● Educated patients, families and medical practitioners on nutrition.

● Evaluated unique nutrient and energy requirements for each patient based on BMI, lifestyle and individual medical issues.

● Created new dishes to develop healthier meal options for patients. Copper Creek Abilene, TX

General Manager

11/2006 - 05/2009

● Managed inventory levels and conducted corrective action planning to minimize long-term costs.

● Conducted staff evaluations and determined promotions and realignments or reductions in workforce.

● Empowered staff members to contribute to continuous improvement, quality and growth of company.

● Represented integrity and professionalism in business, serving as mentor and role model to staff.

● Formed and sustained strategic relationships with clients. Jack's Backyard Bar B Que Austin, TX

Assistant Manager

03/2004 - 08/2006

● Worked with owner and Chef Johnny Carino.

● Delegated daily tasks to team members to optimize group productivity.

● Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

● Organized schedules, workflows and shift coverage to meet expected business demands.

● Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

● Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

● Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

● Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.

● Monitored cash drawers in multiple checkout stations to verify adequate cash supply.

The Tavern Austin, TX

General Manager

02/2002 - 12/2004

● Recruited and hired individuals demonstrating passion, dedication and added value to team.

● Trained, managed and motivated employees to promote professional skill development.

● Reduced process lags by hiring top talent and managing staff to ensure optimal productivity.

● Represented integrity and professionalism in business, serving as mentor and role model to staff.

● Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures. Outback Steakhouse San Antonio, TX

Kitchen Manager

04/1999 - 05/2002

● Trained employees on cooking techniques, safety standards and performance strategies.

● Worked with vendors to establish strong relationships and maintain proper inventory supplies.

● Motivated kitchen staff by establishing goals to increase productivity and quality.

● Executed hands-on preventive maintenance and repairs to keep equipment functional.

● Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

● Collaborated with server trainees to promptly resolve potential customer concerns.

Education and Training

Hankamer School of Business Waco, TX

Entrepreneurs Program of Business

03/2022

Le Cordon Bleu College of Culinary Arts - Austin Austin, TX Associate of Applied Science in Culinary Arts

05/2006



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