MICHELLE CORTEZ ***** Richardson Ave.

Cell Ph: 660-***-**** Clark, Missouri 65243

OBJECTIVE A challenging position as a Patient Account Representative.

SUMMARY OF QUALIFICATIONS

Strong skills in client interviewing and account management. Strong decision-making skills. Effective

research skills: observation, collecting and analyzing data, developing conclusions and recommendations.

Excellent communication skills; including bilingual skills; proven interpersonal skills, active listening and

speaking skills as well as office skills.

EDUCATION

Harlingen High School — Graduated 1992

EXPERIENCE

Missouri Higher Education Loan Authority, 633 Spirit Dr, Columbia, MO, 63005, Supervisor: Mr.

Federhoff, 888-***-****, August, 2016 — Current

Loan Officer

Completing income driven applications for IBR

Repayee, pays, ICT

Approving/Declining federal loans

Fitzgibbon Memorial Hospital, 2305 S. Hwy, Marshall MO 65340, Supervisor: Susan Forst, 660-***-****,

Sept. 2013 to Oct 2014.

Patient Account Management

Patient Interviewing and Assessment

Enrolling clients for medical services

Determined client financial eligibility for medical services, financial assistance

Ensured timely processing of applications

Help America Corp., 2220 Haine Drive, Suite 35, Harlingen, TX 78550, Supervisor - Patient Account

Representative: Michael Rodriguez, 956-***-****, April 2002 to Feb 2011.

Promoted to Assistant Director

Managed office staff

Completed F1010 Medicaid applications

Scheduled appointments

Processed Tex-Care applications for children of clients

Negotiated with attorneys for payments

Pre-registered clients for clinical review

Collected and processed documents, financial and legal

Processed charity applications

Processed and completed SSI applications

Worked closely with hospitals and clinics

Determined client financial eligibility for medical services, financial assistance

SKILLS AND QUALIFICATIONS

Excellent personal qualifications: friendly, organized, focused, detail-oriented, dependable,

computer literate, with excellent interviewing skills.

COMPUTER SKILLS

Excel, Word and Internet Access, 2000/XP/Vista/Windows 7/10

OFFICE SKILLS

Phone, fax, printers, scanners, and computers.

Contact this candidate