Asistente Manager

Ernesto Raúl Viso Zurita

Miami, FL ***** • 305-***-**** • adxih6@r.postjobfree.com

Professional Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem- solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Proactive and meticulous Job Title with over Number years of experience in Type industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill. Adept individual with more than Number years working as Manager for $Number revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

Office Management

Strong Manual Dexterity

Strong Writing and Verbal Skills

Manage Schedules

Overseeing Employees

Quality Standards

Departmental Operations

Overseeing Logistics

Payroll Operations

Training Programs

Business Operations

Regulatory Compliance

Growth Plans

Marketing Campaigns

Operational Efficiency

Customer Care

Risk Evaluation

Strategic Vision

Root Cause Analysis

Filing Systems

Incident Response

Customer Satisfaction

Annual Budgets

Corrective Actions

Inventory Audits

Reporting Tools

Incident Management

Operational Standards

Safety Awareness

Supplier Evaluation

Risk Analysis

Safety Regulations

Process Evaluations

Manage Operations

Business Growth Initiatives

Mathematical Calculation and Reasoning

Oversee Administrative Functions

Budget Controls

Program Activities

Business Leadership

Operations Oversight

Data Accuracy

Financial Reporting

Superior Customer Service

Supplier Monitoring

Quality Control Measures

Capital Expenditures Oversight

Content Workflow

Price Structuring

P&L Administration

Natural Leadership

Sales Promotion

Efficiency Estimation

Records Organization and Management

Market and Competitor Research

Policy Development and Enforcement

Customer Service Best Practices

Human Resources Department Processes

Inventory Tracking and Management

Improve Performance

Cost Control

Delivery Schedules

Employee Evaluation

Data Collections

Management Training

Work History

Asistente De Ventas, 08/2022 to 05/2023

Agencia Turismo Enjoy Travel – Miami, FL

Established strong vendor relationships to maintain and support business. Implemented sales strategies to generate leads and maximize profit margins. Generated weekly, monthly and quarterly sales reports to highlight milestones and activities. Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.

Tracked and measured sales activity using mobile technology, reporting sales from field. Located and targeted potential customers with successful cold-calling techniques. Built extensive network of business contacts to increase sales opportunities. Stayed current on product specs and prices and accurately updated display product literature. Advertised product and service offerings via social media. Studied geographic areas to identify potential buyers and increase door-to-door sales Number%. Developed bottom-up forecasting plans for territory to address quarterly sales goal attainment for Product or service.

Promotor, 01/2022 to 07/2022

The Bleau Buddha Smoke Shop – Miami, FL

Learned about competitors' products and consumers' interests to answer questions and provide more complete information.

Identified potential marketing opportunities to increase brand awareness. Identified interested and qualified customers to provide potential customers with additional information regarding product.

Addressed prospects' concerns and utilized persuasive techniques to turn guests into paying, satisfied customers.

Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.

Collected and managed all generated leads from promoters assigned to team on daily basis. Developed lists of prospective clients from sources such as newspaper items, company records and local merchants.

Worked with team to achieve sales goals for products. Greeted customers warmly and pleasantly answered inquiries. Increased sales by effectively communicating product benefits. Engaged customers to communicate key product features. Educated customers on product features and answered questions regarding product use. Assisted customers with product selection based on individual needs and preferences. Established and maintained positive relationships with customers. Collaborated with sales staff to identify target customers, promote products and increase sales. Demonstrated products to customers to illustrate features, advantages and benefits. Provided exceptional customer service to drive satisfaction. Maintained knowledge of current promotions and product features. Communicated product value, quality, and style to educate and entice potential customers. Developed creative displays and signage to draw customers to products. Monitored customer preferences to determine focus of sales efforts. Organized and stocked merchandise to keep necessary levels for sales demand. Developed and executed promotional campaigns to drive brand awareness and sales. Chef Assistant, 07/2020 to 09/2021

Restaurante Cervecería Calatrava – España

Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.

Prepared and cooked quality meals in high-volume, fast-paced service environments. Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses. Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.

Received delivered, sorted produce and stored supplies quickly to maintain quality and condition. Prepped ingredients ahead of time to increase cooking and service speed. Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.

Supported senior chefs with creative meal planning and recipe development. Verified food temperatures and quality ahead of service to maintain standards. Followed recipes and instructions to achieve quality and presentation standards. Used variety of kitchen tools and appliances to prepare ingredients and meals. Replenished food and ingredients supplies to meet service demand. Cleaned and oiled kitchen equipment to maintain optimized function. Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.

Cleaned and maintained work areas, equipment and utensils. Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.

Seasoned and cooked food according to recipes or personal judgment and experience. Followed food safety practices and sanitation guidelines. Prepared sandwiches, salads and other specialty items according to customer specifications. Maintained composure and work quality while under stress. Stocked and rotated food items according to expiration dates. Monitored food temperature, discarding items not stored correctly. Maintained effective supply levels by monitoring and reordering food stock and dry goods. Gerente Restaurante, 02/2011 to 05/2020

Restaurante El Delfín – Cuba

Managed payroll, daily deposits, and cost controls. Set employee schedules, delegated work, and monitored food quality and service performance. Recruited, hired, and trained talented staff to fill vacancies. Maintained positive relationships with local community and government officials. Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies. Supervised daily activities of restaurant and Number employees. Planned and executed strategies to increase customer loyalty and retention. Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.

Spearheaded menu and staff development through detailed training and facilitation of staff meetings.

Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Motivated staff to perform at peak efficiency and quality. Managed staff schedules and maintained adequate coverage for all shifts. Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Oversaw food preparation and monitored safety protocols. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Verified prepared food met standards for quality and quantity before serving to customers. Implemented effective inventory control systems to reduce food spoilage and waste. Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions. Maintained effective supply levels by monitoring and reordering food stock and dry goods. Monitored and adjusted pricing, discounts and promotions to maximize profitability. Maximized quality assurance by completing frequent line checks. Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Manager of Operations, 04/1995 to 01/2011

Supermercado El Caribe – Cuba

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Identified and resolved unauthorized, unsafe, or ineffective practices. Set, enforced, and optimized internal policies to maintain responsiveness to demands. Partnered with vendors and suppliers to effectively manage and budget. Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Supervised operations staff and kept employees compliant with company policies and procedures. Led hiring, onboarding and training of new hires to fulfill business requirements. Developed systems and procedures to improve operational quality and team efficiency. Developed and implemented strategies to maximize customer satisfaction. Developed and maintained relationships with external vendors and suppliers. Directed initiatives to improve work environment, company culture or overall business strategy. Introduced new methods, practices, and systems to reduce turnaround time. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Analyzed and reported on key performance metrics to senior management. Increased profit by streamlining operations.

Negotiated contracts with vendors and suppliers to obtain best pricing and terms. Trained new employees on proper protocols and customer service standards. Interacted well with customers to build connections and nurture relationships. Trained and guided team members to maintain high productivity and performance metrics. Assisted in recruiting, hiring and training of team members. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Scheduled employees for shifts, taking into account customer traffic and employee strengths. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Reported issues to higher management with great detail. Managed purchasing, sales, marketing and customer account operations efficiently. Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Monitored daily cash discrepancies, inventory shrinkage and drive-off. Mitigated business risks by working closely with staff members and assessing performance. Implemented business strategies, increasing revenue and effectively targeting new markets. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Raised property accuracy and accountability by creating new automated tracking method. Education

Bachiller: 0, 06/1988

IPUEC Juan Manuel Márquez - Cuba, NM

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