Service Representative Event Coordinator
Resume:
Emmanuel Aihie
Niagara Falls ON
*******@*****.**.**
SUMMARY
Resourceful flexible Project Manager/ Event Manager / Customer Service Representative with proven experience in a demanding work environment requiring high levels of precision in a variety of industries.
-Adaptable; transitions easily between small and large tasks, working individually or in a team
-Personable; well versed individual who enjoys working with customers and colleagues from all backgrounds
-Proficient in computer application and various computer/data base systems; Proficient with Microsoft Office (Excel, Word))
-Ability to monitor and optimized advertising campaigns using social media
-Consistently exceed expectations and add extra value with a positive can-do attitude
SKILLS
Project Management
Event Management
Customer-Relationship
Organization and Planning
Excellent Communication
Negotiation Skills
PROFESSIONAL EXPERIENCE
Project Management
Managed project multi-deadlines and adjusted workflow as needed
Prioritized needs and delegated assignments to handle multiple deliveries
Communicated and worked closely with other national and regional teams
Created expense reports, POs and maintained organized contracts documentations
Event Management
Planned events, budgets, business cases and year plans
Organized and planed the management team events, all staff events and Regional Team visits
Created and developed a full schedule for the Regional Executive Team at their national visit
Coordinated all stages of registration and orientation of participants for the event
Prepared post-event evaluations to solicit feedback from volunteers, staff, and clients, to make recommendations for improvement for future events
Ensured income and expenditure against the budget allocated, reaching and exceeding projected target profit
Developed scenarios and supervised the actual execution of activities, step by step
Coordinated and briefed staff regarding roles and responsibilities as well as safety measures
Negotiated and managed contracts for services such as venues, catering, marketing, equipment, accommodations, transportation, security, first aid, and special needs
Produced detailed proposals for clients outlining timelines, suppliers, legal obligations, staffing and budgets
Staff recruitment and training
Emmanuel Aihie
*******@*****.**.**
Customer Service & Communication Skills
Met with sponsors and organizing committees to plan scope and format of events, to establish budgets, administrative procedures, and progress of events
Responded to client queries and troubleshot concerns that would arise throughout the day of the event, providing reassurance and support
Networked with members of the community to increase resources
Resolved customer concerns through active listening, ensuring their satisfaction
WORK HISTORY
Executive Director (Operations), Superior Brand Managers Limited (SBM Ltd.) Where, (2008-2022)
Manager, TQA Communications, Where (2006-2008)
EDUCATION
Bachelor in Mathematic, University of Benin, Edo State
High School Diploma, Immaculate Conception College, Benin City, Edo State
Training
-In Birmingham (Sign & Digital UK) and PALME in Dubai
Project Management Professional (PMP) Prep, Brampton Library (2023 to present)
Project Management Applications, Brampton Library (2022-2023)
Project Management Fundamentals, Brampton Library (2022-2023)
Volunteer Experience
Workers Directorate, Redeemed Christian Church of God, Niagara Falls, ON (2022 to present)
Prepare and manage the list of Minister Workers to officiate Sunday Church services
English Language Instructor, Folk Arts Niagara Falls, ON (2022 to present)
ESL instructor
Event Coordinator, Flourish, Niagara Falls, ON (2023 to present)
Planning and executing all up coming events for the outreach
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate