Service Representative Information Specialist

Angela Blount

**** ******** **/ ********/**/*****/ ***************@*****.*** 706-***-****

PROFESSIONAL EXPERIENCE

Golden State Orthopedics And Spine Valdosta, Ga (remote) Patient Service Representative March 2022-Present

● Taking 60-70 inbounds a day.

● Accurately schedules,reschedulest,cancels and confirms appointments.

● Determines type of appointment needed within department guidelines.

● Monitor the referral report and check work pools to call patients being referred to the department.

● Identifies accepted insurance plans and those requiring referrals.

● Follow Hippa regulations.

● Create new patient charts.

Ciox Health (Remote) Valdosta, Ga (remote)

Release of information specialist Sept 2019 -Jan 2022

● Receive and process request for patients health information in accordance with company and facility policies and procedures.

● Maintain working knowledge of company and facility software

● Responsible for safeguarding patient records and ensuring compliance with HIPPA standards.

● Ensures medical records are assembled in standard order and are accurate and complete.

● Must meet productivity expectations as outlined at specific site.

● Responds to request for patient records, both patient and external sources retrieving them and transmitting them appropriately.

Insurance Auto Auctions, Inc. Morrow, Ga

Customer Service Representative ll / Dispatcher Feb 2014- Sept 2019

● Face to face interaction with customers

● Distributing all assignments and deliveries to tow drivers.

● Provide all necessary paperwork to the driver for each pickup and delivery.

● Review driver logs and timecards to ensure accuracyCoordinate and direct all towing reports.

● Communicate any problems that may occur to the manager .

● Called shop/for release information

● Assist new hires with training .

● Monitor workload by using an excel spreadsheet and set up new assignments.

● Accepts payments.

● Entering all vehicle data in the system.

● Answering multi- line phone,fax.email, shipping and receiving packages.

● Back up supervisor, reconciled daily bank deposits, run reports directly to manage.

● Oversee lunch for buyers.

● Assist in the live auction.

Skills:

● Microsoft Word,Powerpoint, Excel, Outlook, OneNote,Teams

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