Lauren Deng

Mobile: 236-***-**** adxifo@r.postjobfree.com

OVERVIEW:

As a student who grew up in Vancouver, I’ve been exposed to many different cultures and people in my past customer service jobs and volunteer work. I have over five years of retail/food work experience and 6+ years of community service/volunteer experience in which I was building relationships and gaining the trust of customers. I have led and organized functions at my high school that provided me with leadership and teamwork skills. I’ve organized and fundraised for Terry Fox runs, Remembrance Day, as well as Operation Christmas Child where we donate toys to children during the holiday season. During the first month of my seasonal sales job, I was able to make just below $3000 in sales. JOB OBJECTIVE:

From experience, I’ve gained the ability to quickly learn and memorize product information. I have managed to stay calm and collected during stressful situations when the store gets super busy. I wish to gain additional customer service, sales, and marketing experience to expand my repertoire. Skills:

-Fluent in Mandarin and has good knowledge of Cantonese Chinese.

-Easily approach customers in order to find out their wants or needs

-Patient in explaining products and services to customers

- Proficient in operating computers and POS systems

-Fast learner and multitasker

-Very meticulous with order details/information

Education:

Hugh Boyd Secondary 2014-2019

Richmond, BC

Special classes/clubs: Student Council, Foods level 4, Leadership 11/12, Rotary Interact Club Western University

London, Ontario 2019 – 2021

Work Experience:

Sigma Eyecare optometrist. April 2022—June 2022 (seasonal)

- Temporary receptionist position to fill in for a coworker that went on vacation.

- Provided service to patients, recognizing their needs and helped them to the best of my ability

- Performed intricate pre-testing on patient’s eyes with digital high tech equipment and recorded all data, reporting to the doctors.

- Assisted patients with finding the right frames and lenses with prior knowledge of the brands (frames) and types of lenses.

- Picked up phone calls and booked appointments for patients. Wushiland Boba, Capstan Way. January 2021— November 2021

- Greeted customers and assisted them with their orders, often giving recommendations.

- Inputted sales, updates, and miscellaneous changes using the Point of Sale (POS) system.

- Managed all the takeout/delivery platforms, finalized all drink orders, making sure there were no mistakes.

- Well versed at all kitchen duties including but not limited to brewing tea, cooking boba, and preparing fruits/other ingredients as needed.

Matt and Nat, McArthurGlen Designer outlet. November — December 2020 (seasonal)

- Greeted customers at the entrance with a professional and positive demeanor

- Advertised current promotions and in-store specials

- Recommended products according to the customer’s needs

- Restocked and perfected the visuals/displays

Tim Hortons, Richmond BC. October 2017 – April 2018

- Greeted customers and passed them their food/drinks

- Prepared all the drink/donut orders

- Restocked everything (cups, coffee, the fridge, etc) when the store wasn’t as busy

- Cleaned trays, bathrooms, and tables in the lobby area

- Request and record customer’s orders, and compute bills using a cash register

- Assist customers by answering questions, providing information & resolving issues Volunteer Experience:

Teaching assistant, Hugh Boyd Secondary. 2018-2019

- For classes: English and Geography.

- Assisted in planning the Geography field trip to the Rocky Mountains

- Recorded marks, took attendance, and handed out worksheets

- Organized paperwork and cleaned the classroom

MC for Remembrance Day assembly 2018, Hugh Boyd Secondary.

- Practiced and memorized the script in a week

- Introduced the special guests and programs

- Calmed the audience during technical difficulties Summer Camp Leader 2017, Steveston Community Centre

- Volunteered from 8 am-4 pm in July and August

- Supervised children and preteens, ages 4 to 12

- Led fun activities and played interactive games

- Made sure everyone was safe and within the boundaries during field trips

- Took initiative when needed

Petro Canada Sports Leadership Sportif Conference 2016, Sheraton Vancouver Airport Hotel

- Greeted guests and signed them in at the welcome table

- served a full course meal during the Awards Gala

- assisted in presenting awards on stage, passed the trophies and flowers References:

English Teacher of 3 years @ Hugh Boyd Secondary:

Gordon Yong, 778-***-****

Store owner @ Wushiland Boba

Jacky Tsao, 778-***-****

Manager @ Matt and Nat

Bonnie Avery, 778-***-****

Please text before calling all references if possible, thank you.

Contact this candidate