Usman Mumtaz

I am a highly motivated, tenacious, reliable, and professional person with a proven

track record in the hospitality industry. I am keen to find a new, challenging, and stimulating role that will allow me to develop further the knowledge and skills that I have acquired so far. I am versatile, flexible, quick to learn, and adaptable to fast- paced environments. I have the initiative, drive, energy, and commitment to achieve organizational goals and targets.

PROFESSIONAL SKILLS AND ATTRIBUTES

• Strong customer focus with an enthusiastic and positive approach.

• Excellent interpersonal skills: established an excellent relationship with customers and staff.

• Proactive team member with proven ability to lead, coach, inspire, motivate, and develop staff: good problem solver and sound decision maker.

• Excellent planning and Event management skills.

• Multi-tasking, setting, and achieving targets while working under pressure. Maximizing sales and profits

• Capable of handling, analyzing, and forecasting the hospitality basics, i.e., Sales, staff, stock, and service (SSSS).

CAREER

HISTORY

Captain Grill Islamabad

Restaurant Manager at Captain Grill Islamabad

Rewayat Restaurant

Rewayat Restaurant Assistant Manager

Four and half years of working experience as a Restaurant Manager at Captain Grill. This is one of the best restaurants in Islamabad and with four years of experience Rewayat Restaurant

● Responsible for hygienic food for the guests.

● Sales and Marketing promotions.

● Staff Salaries and duty roaster.

● All Restaurant Maintains.

● We are dealing with vendors.

● Handle maintenance needs, prepare preventive and corrective service calls and coordinate with technical staff.

● Prepare and analyze staff training needs and career development programs etc. At Captain Grill, I lead from the front while managing the restaurant business accepting the challenges and targets assigned in the budget. I kept the hospitable and professional approach which is a pre- requisite while aiming for customer satisfaction and delight. As the Unit Business Manager, my major responsibilities and duties were as:

● I ensured that published Captain Grill procedures were followed for receiving, preparing, holding, packing, and serving products.

● It has maintained a high level of productivity through effective training and motivation of part-time and full-time employees. This includes the implementation of the CHAMPS standard by imparting useful training at every level.

● I Managed controllable costs like Labor, Utilities, Wastage, and Variance and Miscellience Expenses.

● I used to prepare and forecast Ordering needs and Inventory control to circumvent shortages and excessive supplies.

● I adopted effective safety and security measures for staff and assets of the Restaurant.

● I used to do a Training manager where I trained staffing for three different Restaurants.

● I had to report and analyze the Payroll information, variance reports, Inventory reports, Restaurant audits reports, and action plans whenever required. WAREHOUSE MANAGER (4 YEARS)

• Comparing purchase orders with invoices and packaging lists. Inspecting deliveries to ensure they match order and invoice criteria. Receiving and signing for deliveries.

• Unloading deliveries from trucks.

• Processing returns for incorrect or unsatisfactory items. I am organizing and storing received items in appropriate areas. I am updating inventory with received items.

• Communicating with vendors regarding delays or problems. Maintaining records of orders, delivery details, etc PROFESSIONAL PLUS

During my professional career, I had two lucky chances where I have been the part of the Opening of the hospitality Properties i.e.

Being Restaurant General Manager, I did the Opening of Captain Grill (Safa Gold Mall) Restaurant Islamabad. At Captain Grill Restaurant, I recruited and trained the staff for two Captain Grill Restaurant branches at Safa Gold Mall and Rawalpindi Branch. EDUCATION

Martic Rawalpindi Board

COMMUNICATION SKILLS

English: Good proficiency in integrated skills, i.e., listening, speaking, reading, and Writing. URDU: Excellent Command

Punjabi: Very good hold on it

Presentation Skills:

I have got excellent presentation skills. During My Professional career, I worked as a Restaurant Trainer. Hence, I gained good knowledge and experience.

PERSONAL DETAILS

Father’s Name: Mumtaz Hussain

Contact #: 034*-*******.

E-Mail: adxieo@r.postjobfree.com

D.O.B.: 30-3-1988.

N.I.C.#; 82303-0233078-5

Marital Status Single

INTERESTS

Cooking, Reading books, Watching movies and Talk Shows.

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