Event sales manager
Resume:
Gina Miller
Thornton Co, 80229 adxie0@r.postjobfree.com
Profession Overview
I am an energetic and reliable employee, skilled in working with a diverse group of people. I am organized and experienced in a fast-paced Business/Bar setting. I am skilled with excellent communication and customer service.
Work Experience
Bowlero Corp Sales-July 2022 - current
Book events for 7 locations in Colorado. Corporate events to birthday parties to lane reservations. Handle inquiries from phone calls, email leads and walk-ins. Send proposals and payments.
Event Sales Manager- FatCats Westminster. July 2021 - July 2022 book all events from walk-in or online referrals. Schedule and collect payment.
DoubleTree by Hilton - Banquet Manager, Front Office Manager - Night Audit March 2018 –July 2021
Set up according to Beo, Execute event, teardown and reset. Schedule all staff members. Work directly with the sales department to ensure every event meets the guest request and needs. Responsible for all front desk procedures such as answering phones, making reservations, check-in all guests to Hilton standards, provide excellent customer service and work with all departments to complete guest satisfaction. Handle all guest issues in a professional and timely manner. Web master on the Care Committee
Trailside Saloon – Bartender Sept 2017 – Current
Experienced Bartender offering excellent customer service to both newfound and longtime guests. Prepare, mix and serve all beverages correctly. Responsible for all opening and closing procedures.
Jvt Enterprises – Receptionist Sept 2017 – Sept 2018
Answer all calls and provide customer service and company information as needed. Check identification of all guests and enter all medical information into the system and scan medical cards with ID. Seat guests as they wait to be called to the proper location. Keep the front waiting area neat and tidy. Stock all supplies.
Hampton Inn – Front Desk Office April 2015 – Sept 2017
Provide excellent customer service to all hotel guests. Check in all guests and assure satisfaction to Hilton standards. Obtain a valid source of payment with the correct authorization for room rental. Run reports on all guest rooms and there status. Place rooms out of order for maintenance. Accurately book hotel reservations.
GameWorks - Event Coordinator April 2016 - March 2017
Responsible for coordinating events from online inquiries, inbound calls and walk-in's sources to book Birthday Parties. Communicate event packages to potential clients. Work with clients to prepare event details and create event contracts. Collect payment and confirm contracts for events. Monitor event timelines and ensure deadlines are met. Rout all events to the kitchen and managers for preparation of events. Follow up on all events to ensure all guests had a great experience.
Ramada Plaza - Front Desk Supervisor Feb 2016 - April 2016
Front of the house operations at both locations of 120th and 58th Ave. Overseeing all guest interactions with front desk, housekeeping and maintenance. Providing customer service with both guest and hotel employees. Cover positions at both properties to fulfill daily coverage. Maintain all billing needs of guests and coverage for payment to the hotel.
Quixote’s True Blue – Bartender May 2015 – Feb 2016
Mix all drinks to bar standards and price according to bar management. Run all reports to close shifts on the cash register and credit cards. Stock bar as needed daily. Work with all bands for stage locations and setup and drink coupons as needed.
Ziggies Blues Bar - Bartender April 2015 – July 2015
Perform all opening and closing procedures. Stock all areas of the bar daily. Run sound between bands. Mix all drinks according to recipe. Cashier and do daily deposit.
CCC Enterprises – Sales, Customer Service and Cashiering September 2014- April 2015
Customer Service and Sales. Knowledge of all products to help with medical needs. Open and closing procedures. Cashiering and daily deposits. Apply social media posting with updated medical news on company websites.
DoubleTree by Hilton, Westminster – Guest Service Ambassador Jan 2013 –Oct 2013
Be the first responder to all guests request, problems, complaints and follow up to ensure guest satisfaction. Monitor Guest Assistance issues, review SALT/Medallia responses daily and reply to guests. Identify all arriving VIPs to ensure they receive personalized amenities and inspect room set up. Attend weekly staff meetings to report service scores, successes and failures. Train, educate and motivate all hotel associates regarding the Hilton Hhonors program. Created to-go menus/dinner menus for restaurant. Assist the front desk with check-ins and shuttles when needed. Support Sales team in day to day operations. CPR certified.
DoubleTree by Hilton, Thornton - Revenue Manager & Front Desk Manager Oct 2010 – Jan 2013
Knowledgeable of OnQ operating system and Micros. Helped to open the hotel after renovations and conversion to a Hilton property according to brand standards and corporate guidelines. Train all agents. Manage and maintain operations of the front desk staff for speed and efficiency. Handle guest satisfaction. Negotiate corporate rates. Build all SRPs for all corporate contracts and group parties. Manage average daily rates as well as forecasting and running revenue reports. Balance and inspect all cashier reports for accuracy of billing. Operate a register. Schedule reservations from incoming calls as well as online. Bartend as needed. CPR Certified. Assisted in the restaurant for food orders and room service.
The Castle Hotel / Radisson Greystone Castle Oct 2007 – Oct 2010
Bartender, Concierges, Banquet setup, Shuttle driver and Front Desk Manager. Knowledgeable of Opera and Aloha operating systems. Badged for shuttle runs to DIA.
Dreamscapes Garden Center May 2002 – Oct 2007 Store Manager,Sales, Design, Delivery Driver, Ordering and Inventory. Skilled on perennials, annuals, sod, trees and shrubs. Knowledgeable of pavestone products. Can do calculations of rock and mulch. Set up fountains and displays. Open and closing procedures. Operate skid-steer for daily loading of all materials.
Education
DeVry University – Business Admin.
CCD – PC Specialist and Networking Specialist
CEC - Career Education Center- for Audio Engineering
North High School, Denver Co.
Certified - Bartender and PCP- Personal Care Provider, CPR and Tips Certified
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