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Customer Service Human Resource

Location:
San Dionisio, 1700, Philippines
Posted:
June 04, 2023

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Resume:

HAYTHAM KAMEL

ADDRESS : Azure Urban Resort Residences, Paranaque – Philippines.

Mobile no : +63-968*******

E-MAIL: adxicw@r.postjobfree.com

PERSONAL INFORMATION

Nationality: Egyptian

Date of Birth: 21/02/1989

Driving license: Egyptian, Philippines and Qatari license.

Visa Status in Philippines: Residence Visa ( TRV ) Valid till 2024 OBJECTIVE

• I am seeking employment with a company where I can use my talents and skills to grow and expand the company.

• I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities. • I want to excel a hard work, perseverance and dedication.

• I want a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful.

• I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.

• I want to be part of the success in an environment of growth and excellence. • I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. EDUCATION

B.Sc. Of Commerce and Business Sciences-English Department, Accounting major (2010). Higher Diploma ( Master Degree ) in Financial Account (2013). PROFESSIONAL EXPERIENCE

Taskus (Nov. 2020 – Feb. 2023) (Multilingual

Teammate)

Duties and Responsibilities:

Working for international Campaign as Arabic Specialties ( Confidential ) Dijllah Petroleum DMCC (Jan. 2019 – Feb. 2020) (Deputy HR and Admin Manager) Guinea, Ghana, UAE, Iraq and Turkey.

Duties and Responsibilities:

• Maintains the work structure by updating job requirements and job descriptions for all positions.

• Prepares employees for assignments by establishing and conducting orientation and training programs.

• Administer the Medical and life insurance claims.

• Ensure that all the employee EID renewals are alerted and updated such as RPs, medical insurance, certification and all others.

• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors.

• Ensures legal compliance by monitoring and implementing applicable human resource requirements; conducting investigations; maintaining records;

• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.

• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Completes human resource operational requirements by scheduling and assigning employees; following up on work results.

• Contributes to team effort by accomplishing related results as needed.

• Responsible for Payroll and monitor attendance, sick leaves in cooperation to the payroll. • Handle candidates CVs in 360 recruitment cycle & onboarding process

• Managing recruitment, interviewing, and selection processes and send appropriate correspondence to all applicants in a timely manner.

• Prepare contracts and offer letters as per request of HR Manager.

• Handle Performance Management Reporting & Appraisals

• Handle Training plan accurately aligned with Performance plan Andalusia Hospitals (June 2018 – Dec. 2018)

(Compensation and Benefit Supervisor)

Duties and Responsibilities:

• Payroll and Personnel Process for Full and Part timers employees with a MP (1450)

• Design, implement, and manage salary classification and compensation programs. Conduct analysis of compensation and benefits within company.

• Prepare occupational classifications, job descriptions, and salary scale.

• Improve Reward, KPI’s and Bonus system and keep it updated.

• Oversee competitive analysis, merit increases and salary structure.

• Develop job descriptions for various positions.

• Analyze surveys to ensure appropriate compensation across all departments. • Forecast budget for salary increases.

• Administer and manage employee insurance plans.

• Oversee pension and savings plans.

• Advise on salary increase requests.

• Negotiate collective agreements on behalf of employers or workers.

• Research job and worker requirements, structural and functional relationships among jobs and occupations, and occupational trends.

• Update the Manpower according to Business and Market needs.

• Manage and create Benefits for employees.

Madar Group (Feb. 2017 – May 2018) (HR

Supervisor)

Duties and Responsibilities:

• Follow with other HR Coordinators, the new employee orientation (e.g. introducing personnel, payroll, employment benefits, policies, assisting with enrollment forms, etc.)Ensures effective and appropriate policies and procedures are followed.

• Making monthly reports regarding Insurance, Tax and Payroll budget. • Reviewing KPI's process.

• Responsible for Investigations.

• Preparing the Contract for the first time.

• Follow up the direct manager evaluation monthly regarding contracts renew. • Preparing the Offer letter as per salary scales and negotiates it with the new staff. • Responsible for preparing the payroll and reviewing it, for the distribution company, 30 franchises and 7 factories with manpower of 1500 employees.

• Supervises the work of the department

• Communicates with other employees, departments, administrators and applicants for providing information and assistance concerning employment, recruitment, transfers, personnel records, leaves.

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

• Preparing Compensation and Benefits Policy.

• Preparing Job Descriptions.

• Giving a hand in HR Polices and Annual HR Budget. The Cambridge School (Oct 2015 – Jan 2017) (HR /Admin in Charge) Duties and Responsibilities:

• Overseas Recruitment Process.

• Supervise a team with 7 recruiters.

• Booking ticket for new staff before their arrival and send, it to them throws mail. • Prepare the accommodation and welcome kit for new staff.

• Bring new staff from airport.

• Attest Certificates and prepare necessary documents for issuing IDs.

• Handling Staff files.

• Handling Annual, Sick leaves etc.

• Supervise on staff Accommodation.

• Handling all e-mails from the staff to other departments.

• Handle staff problems and requests.

• Follow up local staff resident permit and passport renew.

• Communicate with bank to create a new bank account and ATM for the new staff. • Follow up any problems with the bank.

(Accommodation and maintenance in charge for 3 schools and more than 45 Accommodation).

• In charge on 37 employees.

• Making the allocation as per nationalities, age …etc. and checking the accommodation before the staff arrival.

• Preparing accommodation Contract.

• Receiving all complaints from the staff and handle it regarding their accommodation. • Controlling maintenance team and cleaning team for accommodation. • Controlling spare parts store and furniture store belong to the 3 schools and the accommodation.

• Making monthly inventory checking.

• Communicate with the outside companies and vendors for maintenance issues. • Responsible on the quotation and invoices for accommodation and schools. • Preparing accommodation list for charging staff on Utilities or as per their contracts conditions. • Dealing with making and renewing contracts for renting, pest control, washing etc. • Controlling all securities and creating the best accommodation rules which will be suitable with company policy and Qatar labor law. QA

• I worked as an Auditor for all administration departments (Registration, PR, Admin Officers, Nurses and Consular ) inside the 3 Schools (TCS, CISG and DMIS), I was attending all inspections from ( Supreme Council of Health,Supreme Education Council, Fire Fighting Institution ….. Etc)

MAF – Carrefour (July 2013 – Sep. 2015) (HR

Generalist)

Daily duties and responsibilities:

• Answering employee questions

• Processing incoming mail

• Creating and distributing documents

• Providing customer service to organization employees

• Serving as a point of contact with benefit vendors/administrators

• Maintaining computer system by updating and entering data

• Setting appointments and arranging meetings

• Maintaining calendars of HR management team

• Compiling reports and spreadsheets and preparing spreadsheets Recruitment/New Hire Process

Payroll and Benefits Administration

Record and Files Maintenance

Investigations

WE (TEDATA) ( Oct. 2010 – March 2013 ) (Customer

service & sales Rep. ( BPO) ) Duties and Responsibilities:

• Handling Customers.

• Managing customer inquiries.

• Deal with Customers complain and

handle it if I can.

• Manage Delivery and returns.

• Follow up on Customer Complains.

• Develop an updated Customer database.

• Achieving Sales target.

• Participate on behalf of the company in exhibitions or conferences Training in (Bank Misr- Ahly Bank ) (2007 – 2008)

• Trainee

LANGUAGES

• Arabic : Mother tongue

• English : Fluent (Writing, Speaking and reading). PERSONAL SKILLS

• Ability to work under pressure

• Ability to provide excellent customer service

• Enthusiastic, courteous and helpful to colleagues & customers

• Ability to handle cash and funds

• Good Planning skills

MANAGERIAL skills

• HR management requires an orderly approach. Organized files, strong time management skill and personal efficiency are key to HR effectiveness. REFERENCES AVAILABLE UPON REQUEST



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