Sales Associate, Data Entry, Recruiter
Resume:
Jessica Dunphy
Cornelia, GA *0531
Cell: 678-***-****
*******@*****.***
Certifications ParaOptometric Certified (2008-2011)
Education Bob Jones High School Aug 1998 – May 2002
Earned a High School Diploma upon graduation in May 2002.
Work Experience:
-
Dogwood Services Inc.
May 2021 - present
Data Entry- May 2021-August 2021
Recruiter- August 2021- present
Georgia Eye Associates Braselton, GA
October 2017- May 2010
(layed off due to Covid-19)
Experience Sole Optician/ Optical Lead
Primary responsibilities include:
Select frames to purchase from frame manufacturer representatives. This also included setting up promotions, sales, and speciality eyewear; including arranging frames in an appealing way to draw customers. Also designed made up signs for sales and promotions.
Obtaining insurance information, billing patients.
Managing and maintaining eyewear displays.
Process new orders to ensure each is accurate. Also verified and documented lab interactions, resolved unforeseen issues, and called or email patients to keep them informed on status of their orders.
Verified eyeglasses as they were delivered from lab, including using a manual lensometer.
Assisting patients in finding eyewear that suit their needs.
Assisting in finding appropriate eyewear, this includes eyewear recommending specific lenses, coatings, and frames based on the patient’s needs and preferences. After eyewear is selected, I assured the highest level of corrected vision possible and instructed the patients in how to wear and care for their eyewear.
Presented options and choices to best utilize insurance for patients needs.
Made eyeglass adjustments by heating or using proper tools to shape or bend plastic or metal frames to ensure the most comfortable fit.
Performed troubleshooting techniques for patients’ if complaints are received.
Processed several different reports monthly band quarterly based on sales, capture rate, insurance, inventory, etc. I did this for my shop and for other shops throughout the company.
EyeCare Associates Huntsville, AL
July 2007 – June 2017
Optician/Clinical Floater (July 2007 – Oct. 2012)
Assistant Optical Manager/Clinical Floater (Oct. 2012 – Present)
Primary responsibilities as an Assistant Optical Manger include:
Managing the other opticians on the floor.
Train new employees.
Help optical manager select frames to purchase from frame manufacturer representatives. This also included setting up promotions, sales, and speciality eyewear; including arranging frames in an appealing way to draw customers. Also designed made up signs for sales and promotions.
Aid in maintaining consistent patient flow in busy clinical environments. Other administration task include:
Obtaining insurance information, billing patients.
Managing and maintaining eyewear displays.
Contributed to company’s conversion to EMR charting system twice. The two EMR systems I worked with are O.D. Pro and Eye care 360.
Process new orders to ensure each is accurate. Also verified and documented lab interactions, resolved unforeseen issues, and called or email patients to keep them informed on status of their orders.
Verified eyeglasses as they were delivered from lab, including using a digital lensometer.
While working with as an Optician, primary responsibilities include:
Assisting patients in finding eyewear that suit their needs.
Assisting in finding appropriate eyewear, this includes eyewear recommending specific lenses, coatings, and frames based on the patient’s needs and preferences. After eyewear is selected, I assured the highest level of corrected vision possible and instructed the patients in how to wear and care for their eyewear.
Presented options and choices to best utilize insurance for patients needs.
Made eyeglass adjustments by heating or using proper tools to shape or bend plastic or metal frames to ensure the most comfortable fit.
Performed troubleshooting techniques for patients’ if complaints are received.
As a Clinical Floater, I floated to different areas of the office. I worked front desk reception, pretest technician, doctor assistant, and contact lens technician. My primary responsibilities include:
Assisting the Doctors in documenting or updating patients’ medical histories.
Assisted in performing pre-patient assessment to determine patient's current lens prescription using a digital lensometers.
Performed pre-patient screening to determine medical complications utilizing in ophthalmic equipment such as autorefractors and phoropters.
Instructed patients how to insert, remove, and care for their contact lenses.
Maintained a phone etiquette, greeted patients and responded to their inquiries.
Scheduling exams.
Eyemart Express Huntsville, AL
Nov. 2002 – July 2007
Optician/Sales Associate (Nov. 2002 – July 2005)
Doctor’s Tech/PreTest (July 2005 – July 2005)
Primary responsibilities as an Optician and Sales Associate, include:
Assisting in finding appropriate eyewear, this includes eyewear recommending specific lenses, coatings, and frames based on the patient’s needs and preferences. After eyewear is selected, I assured the highest level of corrected vision possible and instructed the patients in how to wear and care for their eyewear.
Performed troubleshooting techniques for patients’ if complaints are received.
Made eyeglass adjustments by heating or using proper tools to shape or bend plastic or metal frames to ensure the most comfortable fit.
Primary responsibilities as a Doctor’s Tech/Pretest, include:
Obtaining and maintaining patient’s records, and performing pre-test screening before being seen by the doctor.
Instructed patients how to insert, remove, and care for their contact lenses
Additional responsibilities included ordering contact lenses from various companies.
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