ELVIS NGAYI

240-***-**** adxibx@r.postjobfree.com LinkedIn

San Jose, CA

PROFESSIONAL SUMMARY

Over 17 years of experience in Information Technology Management in general and particularly project managements and business operations in Banking & Finance, Healthcare, Insurance, Automobile and Telecommunications industries.

Accomplished Servant-Leader helping teams deliver value through organizational leadership through coaching, removing impediments and fostering self.

Extensive knowledge of Project Management both Agile Scrum, and Waterfall software development frameworks; as well as all aspects of change and configuration management and successfully guided development teams through transition from waterfall to Agile development.

Coordinate the work efforts of seven–person team for various projects. Helped team complete tasks successfully and on time and resolved obstacles encountered by team members.

Coach team members and across enterprises on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.

Carefully analyzed data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention.

Completed plans for long term goals using Microsoft Project.

Experience utilizing Agile project management tools like JIRA and Confluence.

Working knowledge of Kanban as well as strong knowledge and utilization of XP.

Scrum as an asset; strong knowledge of all the concepts: tasks, backlog tracking, burn-down metrics, velocity, user stories.

Remove impediments and protected team members from interruptions and distractions that minimized productivity.

Encourage and implement process improvements. Created team–building opportunities.

Work closely with Product Owners, UX Designers, Technical Writers in coordinating product backlog grooming and story estimation.

Successfully worked with developers to do gap analysis to determine database structure and objects prior to migration.

Successfully facilitated the migrated client data from PostgreSQL database to Oracle Database on AWS cloud and integration of client APIs

Successfully facilitated to Production deployment of several authentication projects for client access

Skills/Tools:

Visual Management, Scrum, Kanban, Coaching, Training, Agile Project Management, Agile Software Development, Continuous Integration, Continuous Delivery, Agile Release Process, Facilitation and Team Building, ATDD, BDD, DevOps, Jira, Rally, Version one, TFS, Primavera P6, Microsoft Project, Microsoft office suite, Microsoft Excel, ServiceNow, Oracle technologies expertise, Oracle Database Administration, PostgreSQL Database Administration, Database-Backed Web Solutions, System Development Life Cycle, NIST Risk Management Framework, COBIT good-practice framework, Data Security, Backup & Recovery, Standby/Failover Administration, Knowledge of HIPAA, FFIEC, SOC2, ISO & PCI standards, Performance Tuning & Capacity Monitoring, VMWare, Virtualbox, Linux EDUCATION

Organizational Leadership – 2023; Harvard Business School

Master of Science in Information Technology Management – 2022; Grand Canyon University

Bachelor’s Degree, LL. B (Business Law) – 2003; University of Buea

CERTIFICATIONS

Professional Scrum Master (PSM) - Home of Scrum

SAFe 5 Release Train Engineer 5.1 (RTE) – Scaled Agile Inc

Certified SAFe Scrum Master 6 (SSM) – Scaled Agile Inc

Project Management Professional (PMP) - Project Management Institute (PMI)

AWS Certified Solutions Architect Associate - Amazon Web Services, AWS

CompTIA Security + - CompTIA

Oracle Database 12c Administrator Certified Associate - Oracle University

Oracle Database 11g: SQL Fundamentals - Oracle University

Oracle OCA/OCP + DATA Security - Chaveran Institute of Technology

Security Control Assessment - Assurance Hill Consulting EMPLOYMENT HISTORY

EXPERIAN ECS – Costa Mesa, CA - USA

Agile Project Manager, May 2022 – April 2023

Project: Agile Project Lead for D2C domain of Experian Customer Service. Facilitated several teams that supported product enrollment, customer authentication and authorization on Experian platforms. Led the teams on Agile scrum framework. Supported Partner onboarding and facilitated to Production deployment projects such as Expanded Login, Account Reset Automation, MFA & OTP Login and also supported enhancements.

Set up project goals and come up with plans to meet those goals

Worked closely with Technical & Business Leads to facilitate quarterly planning meetings for objectives and milestones for the upcoming cycle.

Maintained project timeframes, capacity, and status reports

Managed resources for projects, such as infrastructure and developers

Coordinated project team members and develop schedules and individual responsibilities

Worked closely with SMEs to implement IT strategies that deliver projects on

Utilized project management tools to track project performance and schedule adherence such as Jira & Asana

Facilitated weekly Scrum of Scrum with Scrum Masters to track work progress and dependencies.

Conducted risk assessments for projects during initiation and ROAM the risks.

Organized meetings to monitor project progress and implement changes where necessary for project goals and progress

Liaised with stakeholders such as project personnel, and end-users, Product teams, and SMEs to develop OKRs & project requirements.

Worked with teams to outline, define, and initiate project plans and LOEs. WELLS FARGO BANK – San Francisco, CA - USA

Lead Scrum Master, July 2020 – April 2022

Project: Digital Payment Platform. (Transfers and Payments teams). Team supports disclosure optimizations, Regulation E Nacha, Spanish translations on mobile & desktop Apps and Lead the team on Agile scrum framework. In collaboration with the Team of Teams (TOT) Lead and senior agile coach, to reinforce and maintain a consistent practice across the scrum teams to deliver on time.

Assisted in coordinating work with multiple teams and an offshore team to utilize BDD for and unit testing.

Prepared Jira extracts for Program Managers on ongoing projects of the teams

Facilitated team in raising tickets for blockers and escalate impediments for resolutions. Resolved impediments internally within team or escalating to the right personnel externally as needed. Escalated issues to management and seeking timely resolution.

Facilitated iteration planning, daily stand-ups, backlog grooming, iteration review and iteration retrospective with the goal to reduce or enhance technical debt.

Took individual tasks within the sprint when necessary, to enable engineers focus on engineering.

Used tracking plans such as burndown and burnup charts to track team progress daily.

Assisted Business Analysts and Product Owners in requirements gathering for documentation for the development team and making sure user stories meet acceptance criteria and the definition of done.

Participated proactively in developing and maintaining teams engineering best practices such as pair programming, code reviews, manual test, BDD, refactoring, continuous integration/continuous deployment.

Conducted meetings with Infrastructure such as OPS and APS to resolve data dependencies issues.

Motivated the team to work towards continuous improvement and deliver shippable product that deliver business value in every sprint.

Did quarterly Agile Maturity Assessments with team to track team’s agile maturity level.

Provided all support to the team using a servant leadership style whenever possible, leading by example.

Supported the product owner by utilizing backlog grooming sessions to review Product Backlog and prioritize as needed code.

Used tracking plans such as burndown and burnup charts to track team progress daily.

Utilized use case, workflow, activity and sequence diagrams to define functional requirements for the development team.

Trained and coach new Scrum Master hires.

ACADIA HEALTHCARE - San Jose, CA - USA

Agile Scrum Master, March 2019 – June 2020

Project: Facilitated teams working on a proof of concept to develop a cloud-based Business Intelligence Solution to balance workflow on multiple projects at a time to keep schedule following agreed on timetables to make contract deadlines. Also supported the enhancement of the patient health information portal and ensure functionality.

Collaborated with team members to visualize and remove impediments utilizing Jira and Kanban activity tracking to write status reports, cutting cycle time by 25% for project tracking and team collaboration.

Took individual tasks within the sprint when necessary, to enable engineers focus on engineering.

Resolved impediments internally within team or escalating to the right personnel externally as needed.

Facilitated all scrum ceremonies, including daily standups, retrospectives, sprint planning, and sprint retrospectives.

Assisted the Product Owners in backlog grooming sessions for the development team.

Provided all support to the team using a servant leadership style

Instructing and modeling core agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.

Was responsible for managing dependencies between the Scrum teams and others, collaborating within the Scrum Master network especially regarding items necessary for product release ELVIS NGAYI

Page 4

Worked with the system infrastructure team to coordinate quarterly releases, working to ensure all systems are safe and uninterrupted.

Worked with developers, as well as multiple product owners, acting as Scrum master for two (2) co-located sprint teams

Performed gap analysis to compare all elements of existing “as is” with desired “to be” processes.

Participated proactively in developing and maintaining teams engineering best practices such as pair programming, code reviews, test automation, test-driven development, refactoring, and continuous integration/continuous deployment.

Prevent distractions by identifying and removing impediments.

Prepare project progress reports and status reports

Weekly meeting with Workstream Lead and Integration Management office to discuss project status.

Conduct meetings with Infrastructure and Data retention team to determine FileNet Access required for customers.

ADIT FINANCIAL – San Francisco, CA - USA

Project Manager / Scrum Master, Oct 2016 - Mar 2019 Project: Successfully supported the migration of WAY4 Digital Payment Platform: Formed, Normed and led a team of Database Administrators and DevOps Engineers in the integration e client online payments into AF payment platform for banking partner online payments. The project was one of converting Legacy content Management system hosted on the banking partner’s PostgreSQL to WAY4 hosted on Oracle databases on AWS cloud and updating bugfixes on the WAY4 UI and other UX from user stories.

Transitioned teams from Waterfall to Agile for the migration project.

Coordinated with the infrastructure team to spin up instances both on AWS Cloud and VMWare for the deployments of database instances.

Supported the product owner, technical writers, UX specialists in updating user stories from UX

Prepared project progress reports and status reports

Weekly meeting with Workstream Lead and Integration Management office to discuss project status.

Updated project plan and tracked project updates using clarity PPM tool.

Conducted meetings with Infrastructure and Data retention team to determine FileNet Access required on customer Day as well as the retention period for the AF Legacy Systems.

Conducted Documents imaging technical meetings with AF banking trust to facilitate paper conversion of documents.

Follow up with the Accounts payable team to request the status of Vendor invoices sent for payment.

Created change Orders for the AF project extension.

Follow up with Product Owner, stakeholders & production for post-implementation validation.

Coordinated with Business, Admin support, Development Team, testing Team, 3rd party vendors for the project planning to the execution phase.

Prepared Vision document stating the goals of the project.

Participated in Enterprise content management portfolio review meeting.

Performed the role of Scrum Master for Sig card Verification Migration within the AF banking trust Migration.

GENWORTH MORTGAGE INSURANCE – Raleigh, NC - USA

Oracle Database Consultant (DBA), May 2014 - Feb 2016

Performed backups using RMAN for complete and valid database restore and recovery purpose.

Responsible for system configurations post database creation to suit client need such as appropriate FRA space, configure recoverability, automate startups and shutdowns etc.

Successfully installed and configured Oracle 11g & Oracle 12c databases on Windows and Unix platforms

Loaded data from flat files to database using SQL*Loader, External Tables

Provided strong system administration in Linux/Unix application for database design/modeling.

Participated in RAC configuration for 2 node databases for high availability.

Performed backup and recovery of databases with Snap Manager and monitored backups with Active Batch.

Worked directly with software developers, providing input and education on database best practices for the design, development, data access, testing, and delivery of projects.

Performed software cloning across servers and duplicate databases within and across servers using RMAN and hot & cold database cloning using Data Pump.

Experience with Oracle application patching, cloning, load balancing configuration, administrative utilities, and Oracle BI-Apps configuration administration

Enabled Password Management for all database logins from the default login settings by designing password policies.

PROGRESSIVE INSURANCE – Mayfield, OH - USA

Database Consultant (DBA), May 2013 - Apr 2014

Experienced with installation and configuration of PostgreSQL database technologies on Windows and Unix platforms

Supported application developers in object creation and management of PostgreSQL databases (Tablespaces, Tables, Indexes, Procedures etc.)

Conducted daily logical and physical backups of PostgreSQL databases and restoration as needed by application developers.

Assisted development teams in identifying SQL queries that consume high resources and resolved blocks and deadlocks, consuming heavy resources, etc. in order to optimize data concurrency for Oracle databases.

Enabled Password Management for all database logins from the default login settings by designing password policies.

Coordinated the migration of project information from an existing system to the new database, enabling the company to produce proposals and other project-related documentation more efficiently.

Performed software cloning across servers and duplicate databases within and across servers using RMAN and hot & cold database cloning using Data Pump for Oracle databases

Responsible for security user management, privileges, role, auditing, profiling, authentication. Configure database security from vulnerabilities from incoming requests through IP based restrictions to specific application servers.

KIA MOTORS – Yaoundé, Cameroon

Chief Operations Officer, Sep 2010 - Jan 2013

Controlled and prepared shipping documents and other administrative documents to avoid delay at the port in order to have zero demurrage clearance operations.

Designed logistic plan and lead implementation of the overall logistics strategy for all products for all modes of transportation: Parcel, Air, LTL, Truckload, Bulk Tank Truck, Rail, Marine/ International, & Specialty

Set clear objectives for operational excellence across all sites and all modes

Developed and reported comprehensive, standard performance metrics for cost & service levels to the business that demonstrate progress toward operational excellence across all modes and across all national sites

Provided logistics guidance to business management teams and proactively communicate information internally at a country and global level

Played a key role in the development, negotiation and implementation of strategic sourcing plans for logistics services

Was accountable for the performance and cost of suppliers of transportation, terminals, warehouses, international service and other logistics needs

Led and managed risk analysis for logistics and drive the development of actionable alternatives

Provided guidance in crisis management in logistics supply vs. production schedules and customer needs

CONTINENTAL INVESTMENT & TRADE PLC – Yaoundé, Cameroon Director, Sep 2011 - Jan 2013

Executed the company strategy.

Implemented business operations.

Developed and initiates revenue growth strategies.

Led the team to meet and exceed goals and objectives.

Supervised the import procedures for partner companies for their products like Muschard Schilderteknik in Germany;

Processed incorporation documents for foreign investors in Cameroon;

Managed the process of due diligence for foreign investors vis-a-vis local partners;

Supervised the liaison between foreign brands and local Intellectual Property firms for their trademark and patent-related issues.

BK PARTNERS & SERVICES S.A – Yaoundé, Cameroon

General Manager, Jan 2009 – Sep 2011

Was in charge of executing the provisions of the Board of Directors and advise the BOD on key planning issues and make recommendations on important business decisions

Developed successful execution of business strategies for company services.

Was responsible for achieving all performance related targets.

Developed, established, and directed execution of operating policies to support company sales and cost effective objectives.

Established operational process improvement

Ensured quality control of all company output as pertains to customer acquisition and delivery of services

Ensured all department heads are fully informed of operational objectives

Set operational and performance goals for each department which are aggressive, achievable and tied to long-term goals

Established and monitored performance reporting systems

Directed various business departments to ensure the smooth running of the company.

Ensured activities comply with organizational requirements for quality management, legal stipulations, and general duty of care.

Ensured that all activities and operations are performed in compliance with local, state, regulations and laws governing business operations. BK PARTNERS & SERVICES S.A – Yaoundé, Cameroon

Chief Operations Officer (Directeur d’Exploitation), Jan 2008 – Sep 2009

Managed the operations of all ten (12) BKPS branches in the ten (10) regions in Cameroon through effective action-oriented approach of the local Managers.

Strived to attain market dominance of 80% market leadership through systematic sales growth as stipulated by shareholders by boosting sales and engaging profitable partnerships with companies, organizations and administration

Managed the organization of logistics and operations for all ten (10) centers in Cameroon.

Reduced cost through optimization of people and company expenses.

Exploded revenue growth profitably and optimize costs of continuing operations through optimization of Personnel,

Processes and Technologies through a controlled expense scheme of Purchase Orders.

Recruited, trained and managed personnel.

Liaised, negotiated and signed favorable rates with our major suppliers in Spain, France and Germany of raw materials.

Worked closely with our transit and clearing partners in order to respect Time and Price for clearing of our materials.

Marshalled limited resources to the most productive uses with the aim of creating maximum value for the company's stakeholders

Prepared monthly sales, expenditure, marketing and stock reports to top management. SILICON TECHNOLOGY SYSTEM S.A. – Douala, Cameroon

Regional Manager (Littoral), Jan 2006 – Sep 2008

Planned and directed inventory control, logistics and distribution and ensured that every step of the process is functioning effectively to avoid costly delays and lost sales opportunities.

Managed the relationships between many different the public and our operations so as to keep service flow.

Drove area sales and distribution of through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies.

Interacted with the customers to know their needs and complains through observing behaviors, and customer experience.

Managed key accounts of major clients by making sure their commands are delivered on time and follow up their stock to know exactly when to remind them to place other orders.

Developed zonal classification for prospection to ease prospection. CAMEROON TELECOMMUNICATIONS – CAMTEL – Douala, Cameroon IT Help Desk Support, Nov 2004 – Dec 2006

Provided technical assistance and support for tickets and issues related for CAMTEL’s ADSL, Wireless Broadband, Fiber optics and VoIP services

Walked customers through problem-solving process.

Ran diagnostic programs to resolve problems.

Installed computer peripherals for users

Contact this candidate